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- First AnswerApril 24, 2013
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Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel
Samsung 1.9 Cu. Ft. Over-the-Range Microwave: This Samsung over-the-range microwave makes preparing multiple dishes effortless with a large 1.9 cu. ft. capacity, accommodating even your big dishes. The Sensor Cook technology automatically adjusts your cooking time for optimal results. Additionally, the fingerprint-resistant finish helps reduce smudges and minimizes cleaning.
How many inches should there be between the bottom of the microwave and the stove surface?
Hi tamacat,
Thanks for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel.
Local codes and the practical use of the range will likely require you to provide more than the 13.5 inches from the stove surface and the bottom of the microwave.
I have included below the installation guide link. Please click on the link and turn to page 7 for more information on the mounting space.
https://downloadcenter.samsung.com/content/EM/202202/20220223181959631/ME4000R_ME19R7041FS_AA_DE68-04585A-02_EN_220120.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144271304
Leo
Thanks for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel.
Local codes and the practical use of the range will likely require you to provide more than the 13.5 inches from the stove surface and the bottom of the microwave.
I have included below the installation guide link. Please click on the link and turn to page 7 for more information on the mounting space.
https://downloadcenter.samsung.com/content/EM/202202/20220223181959631/ME4000R_ME19R7041FS_AA_DE68-04585A-02_EN_220120.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144271304
Leo
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy A12 32GB - Black (AT&T)
The Samsung Galaxy A12 has a 6.5-inch display, a quad rear camera system, an octa-core processor, and a long-lasting battery so you can stay connected to your favorite people. Galaxy essentials for everyday life with AT&T ~ all on America~s Best Network.
Will this phone work with tmobile
Hi Weasel!
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 (AT&T) works with AT&T. We apologize; this phone model is AT&T locked. We strongly suggest calling AT&T customer service to have an unlock request to use with T-Mobile.
Reference #: 1144271242
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 (AT&T) works with AT&T. We apologize; this phone model is AT&T locked. We strongly suggest calling AT&T customer service to have an unlock request to use with T-Mobile.
Reference #: 1144271242
Have a great day.
Melardo
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy A52 5G 128GB (Unlocked) - Black
We've outfitted Galaxy A52 5G for Verizon with some of our most awesome Galaxy innovations so you can stream, capture and experience all the action at a price you'll love.
Will the A52 5g work in the Philippines?
Hi James,
Thank you for reaching out and raising your query regarding if the Galaxy A52 (Unlocked) works in the Philippines. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
You may also check out our website under "Learn about Unlocked phones" for further information:
https://www.samsung.com/us/mobile/phones/galaxy-a/buy/?modelCode=SM-A526UZKDXAA
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144271239
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out and raising your query regarding if the Galaxy A52 (Unlocked) works in the Philippines. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
You may also check out our website under "Learn about Unlocked phones" for further information:
https://www.samsung.com/us/mobile/phones/galaxy-a/buy/?modelCode=SM-A526UZKDXAA
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144271239
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy Watch4 Aluminum Smartwatch 44mm BT - Black - (2021)
Crush workouts and all your health goals with Samsung Galaxy Watch4. Be your best with the watch that knows you best.
Samsung galaxy watch 4 is it waterproof
Hi J,
Thank you for bringing this to our attention. I appreciate your inquiry regarding if this Galaxy Watch 4 is waterproof. To answer your question, it is water-resistant, and it has a submersion of up to 50 meters per ISO standard 22810:2010. They are not intended for scuba diving. Avoid excessive, sudden temperature changes and high-velocity activities. Falls and shocks may breach integrity.
Please see the user manual on Pages 24, 74, and 75 for further information:
https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf
Please see the user manual on Pages 24, 74 and 75 for further information:
https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144269794
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for bringing this to our attention. I appreciate your inquiry regarding if this Galaxy Watch 4 is waterproof. To answer your question, it is water-resistant, and it has a submersion of up to 50 meters per ISO standard 22810:2010. They are not intended for scuba diving. Avoid excessive, sudden temperature changes and high-velocity activities. Falls and shocks may breach integrity.
Please see the user manual on Pages 24, 74, and 75 for further information:
https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf
Please see the user manual on Pages 24, 74 and 75 for further information:
https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144269794
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black
Elevate the look of your kitchen with Samsung~s new Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around cooktop sides and up through the slim control panel. Upgraded technology makes cooking simple and fun.
Can you tell me what is the best type of pots/pans to use? Do you have a link for cookware that work best with this range? I find conflicting information. Thank you.
Hi Merra.
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection on what type of pots and pans can be used for this range. Regarding your concern, here are the details.
What your cookware is made of determines how evenly and quickly heat is transferred from the surface element to the pan bottom.
• ALUMINUM - Excellent heat conductor. Some types of food will cause the aluminum to darken. (Anodized aluminum cookware resists staining & pitting). If aluminum pans are slid across the ceramic cooktop, they may leave metal marks that resemble scratches. Remove these marks as soon as the cooktop cools down.
• COPPER - Excellent heat conductor but discolors easily. May leave metal marks on ceramic glass (to remove, see above.)
• STAINLESS STEEL - Slow heat conductor with uneven cooking results.
It's durable, easy to clean, and resists staining.
• CAST IRON - A poor conductor; retains heat very well. Cooks evenly once cooking temperature is reached. Not recommended for use on ceramic cooktops.
• ENAMELWARE - Heating characteristics will vary depending on the base material. Porcelain enamel coating must be smooth to avoid scratching ceramic cooktops.
• GLASS - Slow heat conductor. Not recommended for ceramic cooktop surfaces because it may scratch the surface
Here is the link to your user manual to further assist you. Please go to page 27.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144269737
^Camille
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection on what type of pots and pans can be used for this range. Regarding your concern, here are the details.
What your cookware is made of determines how evenly and quickly heat is transferred from the surface element to the pan bottom.
• ALUMINUM - Excellent heat conductor. Some types of food will cause the aluminum to darken. (Anodized aluminum cookware resists staining & pitting). If aluminum pans are slid across the ceramic cooktop, they may leave metal marks that resemble scratches. Remove these marks as soon as the cooktop cools down.
• COPPER - Excellent heat conductor but discolors easily. May leave metal marks on ceramic glass (to remove, see above.)
• STAINLESS STEEL - Slow heat conductor with uneven cooking results.
It's durable, easy to clean, and resists staining.
• CAST IRON - A poor conductor; retains heat very well. Cooks evenly once cooking temperature is reached. Not recommended for use on ceramic cooktops.
• ENAMELWARE - Heating characteristics will vary depending on the base material. Porcelain enamel coating must be smooth to avoid scratching ceramic cooktops.
• GLASS - Slow heat conductor. Not recommended for ceramic cooktop surfaces because it may scratch the surface
Here is the link to your user manual to further assist you. Please go to page 27.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144269737
^Camille
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy Watch4 Aluminum Smartwatch 44mm LTE - Silver - (2021)
Crush workouts and all your health goals with Samsung Galaxy Watch4. Be your best with the watch that knows you best.
Does this include a wrist band or must that be purchased separately?
Hi Eddie,
Thank you for reaching out to us. I appreciate your interest regarding if the Galaxy Watch 4 comes with a wristband. Yes, it does come with a wristband in line with this.
You may visit our website under the "What's in the box" section for your reference:
https://www.samsung.com/us/watches/galaxy-watch4/buy/?modelCode=SM-R875UZSAXAA
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144269682
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. I appreciate your interest regarding if the Galaxy Watch 4 comes with a wristband. Yes, it does come with a wristband in line with this.
You may visit our website under the "What's in the box" section for your reference:
https://www.samsung.com/us/watches/galaxy-watch4/buy/?modelCode=SM-R875UZSAXAA
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144269682
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 5 months ago
by
Posted by:
Samsung
Samsung 27.4 cu. ft. large capacity Side-by-Side refrigerator that is beautifully designed with a minimal display dispenser, modern design that blends beautifully into your kitchen, and a finish that withstands everyday smudges.
It seems that the ice-maker's capacity is low. Is there a way to increase the amount of ice it produces?
Hi BSWIP.
Thank you for reaching out regarding your Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator ice maker making less. Regarding this concern, although the ice maker can make 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. Also, I suggest you check this troubleshooting guide to assist you with the ice maker.
1. Shift ice forward in the bucket, or dispense it often.
2. Check the water pressure.
3. Check if your water filter needs replacing.
4. Resolve your water pressure issues before continuing.
5. Level the refrigerator.
6. Keep the doors closed.
7. Check if your refrigerator displays an error code.
Here is the link to further assist you. Please click on "Ice maker is making some ice, but not enough.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144269538
^Camille
Thank you for reaching out regarding your Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator ice maker making less. Regarding this concern, although the ice maker can make 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. Also, I suggest you check this troubleshooting guide to assist you with the ice maker.
1. Shift ice forward in the bucket, or dispense it often.
2. Check the water pressure.
3. Check if your water filter needs replacing.
4. Resolve your water pressure issues before continuing.
5. Level the refrigerator.
6. Keep the doors closed.
7. Check if your refrigerator displays an error code.
Here is the link to further assist you. Please click on "Ice maker is making some ice, but not enough.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144269538
^Camille
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab A7 Lite 8.7" 32GB - Wi-Fi - Dark Gray
Meet the device your whole family will love: Samsung Galaxy Tab A7 Lite, the tablet that's made to be shared. With its compact 8.7" screen, Galaxy Tab A7 Lite is perfectly sized for entertainment on the go. Its sturdy metal frame is built to be brought along from the living room to your beach vacation, or wherever you want to take it. Galaxy Tab A7 Lite comes with access to hours of ad-free YouTube Premium and Samsung TV at no extra charge so you can keep the family happy without annoying interruptions. Plus, with a powerful processor for fast streaming and plenty of storage for your favorite files, Galaxy Tab A7 Lite simplifies entertainment needs for everyone under your roof.
What is the cpu speed on the 32gb a7 lite
Hi Newman. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy Tab A7 Lite. The device has 3GB(RAM) for the 32GB variant. Here is the link for the specs comparison.
Galaxy Tab A7 Lite; "Compare"
https://www.samsung.com/us/tablets/tab-a7/compare/?device-1=galaxy-tab-a7&device-2=galaxy-tab-a7-lite&device-3=undefined
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144269432
Have a great day.
^Charles
Galaxy Tab A7 Lite; "Compare"
https://www.samsung.com/us/tablets/tab-a7/compare/?device-1=galaxy-tab-a7&device-2=galaxy-tab-a7-lite&device-3=undefined
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144269432
Have a great day.
^Charles
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Samsung 7.5 Cu. Ft. 9-Cycle Electric Dryer: Make laundry day a breeze with this electric dryer. It's equipped with 9 cycles for a variety of fabrics and it handles large loads so you can save time.
WHAT IS THE WIDTH OF THIS DRYER
Greetings!
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White.
The width of the dryer is 27 inches (68.6 cm). I have included the user manual link below. Please click on the link and turn to page 39 for the complete specification of the dryer.
https://downloadcenter.samsung.com/content/UM/202005/20200515012338725/DV5000H_DC68-03381A-19_EN_CFR_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144269286
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White.
The width of the dryer is 27 inches (68.6 cm). I have included the user manual link below. Please click on the link and turn to page 39 for the complete specification of the dryer.
https://downloadcenter.samsung.com/content/UM/202005/20200515012338725/DV5000H_DC68-03381A-19_EN_CFR_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144269286
Leo
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy S21 5G 128GB (Unlocked)
With Galaxy S21 5G, you have the ability to record in 8K. Which means your videos are double the resolution of 4K video. Or use the 64MP camera for still shots that come out clear whether it~s day or night. Single Take AI transcends the usual restrictions of photo and video editing to capture life~s greatest moments in one single take. Galaxy S21, made for the epic in every day.
Is this phone compatible with total wireless and can I get it hooked up at Best buy when I buy the phone
Hi Chip, Thank you for bringing this to our attention. I appreciate you taking the time to raise this inquiry regarding whether Samsung - Galaxy S21 5G(Unlocked) can be used with Total Wireless. Since the phone is an unlocked device, it can accommodate Total Wireless
Please note that your SIM card must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. Please refer to this link for more information:
https://www.samsung.com/us/mobile/phones/unlocked-by-samsung
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144269258
Have a great day.
^Charles
Please note that your SIM card must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. Please refer to this link for more information:
https://www.samsung.com/us/mobile/phones/unlocked-by-samsung
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144269258
Have a great day.
^Charles
4 years, 5 months ago
by
Posted by:
Samsung