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- First AnswerApril 24, 2013
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Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Do more laundry in less time. This spacious Samsung washer takes fewer loads to get all your laundry done. Plus, you can use it anytime, because everyone will sleep right through the reduced noise and vibration levels.
Is it normal that the washing machine make so much noise, while it rinse and spins?
Hi Mary,
Thank you for reaching out and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. I have shared links below to resolve your concern with sounds coming from your washer.
https://www.youtube.com/watch?v=ywOrH59K9Rw
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144318268
Leo
Thank you for reaching out and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. I have shared links below to resolve your concern with sounds coming from your washer.
https://www.youtube.com/watch?v=ywOrH59K9Rw
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144318268
Leo
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab S7 - 11 - 128GB - With S Pen - Wi-Fi - Mystic Black
With the power of a PC and the mobility of a tablet, the Samsung Galaxy Tab S7 Wi-Fi is your secret weapon for getting more done~wherever you are. Enjoy the advantages of a true 2-in-1 device, where an expanded keyboard(1) and built-in memory up to 128GB are backed by a battery that lasts the entire workday(2) for ultimate portability. With a redesigned, minimal-lag S Pen that lets you control a presentation with the tap of a finger and an expanded edge-to- edge screen(3) for better streaming, gaming and video chatting, the Galaxy Tab S7 Wi-Fi simplifies life, work and play. **(1) Keyboard sold separately. **(2) Battery life may vary depending on network environment, usage patterns and other factors. **(3) S7 11~ screen is a TFT LCD screen.
Can your LTE?
Hi There!
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Tab S7 is LTE compatible. We apologize; this tablet model is "Wi-Fi" compatible only. The internal carrier is not available on this tablet model.
You may visit our website under the "Compare the Models" tab for your reference: https://www.samsung.com/us/tablets/tab-s7/buy/?modelCode=SM-T870NZKAXAR.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144318233
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Tab S7 is LTE compatible. We apologize; this tablet model is "Wi-Fi" compatible only. The internal carrier is not available on this tablet model.
You may visit our website under the "Compare the Models" tab for your reference: https://www.samsung.com/us/tablets/tab-s7/buy/?modelCode=SM-T870NZKAXAR.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144318233
Have a great day.
Melardo
4 years, 6 months ago
by
Posted by:
Samsung
A stylish design for a seamless and modern look, this over-the-range microwave features large 1.7 cu. ft. capacity and a fingerprint-resistant finish.
Where does the Charcoal filter go? The instructions show a different model that has a grill on the top and this model is flat and does not pull off as shown in the instruction booklet.
Hi TLCJR.
Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave charcoal filter. Regarding your concern, the charcoal filter of the oven is vented to the inside. The charcoal filter should be replaced every 6 to 12 months and more often if necessary. The charcoal filter cannot be cleaned; hence a replacement needs to be purchased.
Here is the link to your user manual for further assistance. Please go to page 20.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144318245
^Camille
Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave charcoal filter. Regarding your concern, the charcoal filter of the oven is vented to the inside. The charcoal filter should be replaced every 6 to 12 months and more often if necessary. The charcoal filter cannot be cleaned; hence a replacement needs to be purchased.
Here is the link to your user manual for further assistance. Please go to page 20.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144318245
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
Create new recipes every day. This spacious Samsung range is equipped with all the tools you need to expand your culinary skills. The Guiding Light controls, reversible cast iron griddle, custom wok grate, and more, will help you bring variety to every mealtime.
Does this range has electric or gas oven?
Hello jb,
Thank you for reaching out and raising your question about the Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless steel. I understand you want to know if the range has an electric or gas oven. We are here to help.
To answer your question, this Samsung range has a gas oven.
You may refer to this link https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf for the user's manual and go to pages 26 - 41 to know more about the gas oven.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144318221.
-Noraina
Thank you for reaching out and raising your question about the Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless steel. I understand you want to know if the range has an electric or gas oven. We are here to help.
To answer your question, this Samsung range has a gas oven.
You may refer to this link https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf for the user's manual and go to pages 26 - 41 to know more about the gas oven.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144318221.
-Noraina
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab A (2019) - 8" - 32GB - Black
Stay productive and entertained with this 8-inch Samsung Galaxy Tab A tablet. The 8-inch 1280 x 800 touchscreen provides an immersive entertainment experience, and the powerful battery offers up to 13 hours of viewing per charge. This Samsung Galaxy Tab A tablet has a 2.0GHz processor that makes resource-intensive applications run smoothly.
Can this tablet access 5g? Are there any recommend 5g tablets available?
Hi Tim. Thank you for bringing this to our attention. I appreciate your raising this inquiry regarding the Samsung - Galaxy Tab A (2019). Sadly the device does not support 5G, As per other devices that have 5G capability, you can check the link below.
GALAXY TAB A8
https://www.samsung.com/us/tablets/tab-a8/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144318161
Have a great day.
^Charles
GALAXY TAB A8
https://www.samsung.com/us/tablets/tab-a8/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144318161
Have a great day.
^Charles
4 years, 6 months ago
by
Posted by:
Samsung
This Samsung Gas Cooktop offers a full range of burners for all of your cooking needs. Its 19K BTU power burner with two heat options quickly boils water or maintains a simmer. Use the griddle to cook breakfast foods, grill sandwiches or saut~ vegetables. Blue LED illuminated knobs visually let you know your cooktop is on even at a distance.
BTU ratings of each burner?
Hi Ron.
Thank you for reaching out regarding your Samsung - 36" Built-In Gas Cooktop with WiFi on what BTU ratings of each burner. Regarding your concern, here are the details.
Left Front
9.5K BTU
Left Rear
9.5K BTU
Right Front
13K BTU
Right Rear
5K BTU (Simmer)
Center
19K BTU (Dual)
Here is the link for the full specs, features, and dimensions.
https://www.samsung.com/us/business/home-appliances/cooktops-and-hoods/gas-cooktops/36--gas-cooktop--2018--na36n6555tg-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144318174
^Camille
Thank you for reaching out regarding your Samsung - 36" Built-In Gas Cooktop with WiFi on what BTU ratings of each burner. Regarding your concern, here are the details.
Left Front
9.5K BTU
Left Rear
9.5K BTU
Right Front
13K BTU
Right Rear
5K BTU (Simmer)
Center
19K BTU (Dual)
Here is the link for the full specs, features, and dimensions.
https://www.samsung.com/us/business/home-appliances/cooktops-and-hoods/gas-cooktops/36--gas-cooktop--2018--na36n6555tg-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144318174
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 30" Single Wall Oven with Steam Cook and WiFi - Stainless Steel
The Samsung Wall Oven has steam cooking so you can bake and roast with professional results. Steam Cook delivers moisture at precise times for a crisp, browned outside, and tender inside. Dual convection circulates air faster for more even and efficient cooking results. The 5.1 cu ft of capacity accommodates a roast, multiple casserole dishes, or several racks of cookies.
What size breaker and power wire do I need to have. 120 or 220 to run this unit
Hello,
Thank you for reaching out and raising your question about the Samsung - 30" Single Wall Oven with Steam Cook and Wi-Fi - Stainless steel. I understand you want to know the breaker size and the power wire you need to have for the product. We are here to help.
To answer your question, the KW rating is 4.9, the breaker size is 30 Amps, and the correct voltage is 240 volts.
You may refer to this link https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NV51K6650SS.pdf to know more about the product specifications.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144318140.
-Noraina
Thank you for reaching out and raising your question about the Samsung - 30" Single Wall Oven with Steam Cook and Wi-Fi - Stainless steel. I understand you want to know the breaker size and the power wire you need to have for the product. We are here to help.
To answer your question, the KW rating is 4.9, the breaker size is 30 Amps, and the correct voltage is 240 volts.
You may refer to this link https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NV51K6650SS.pdf to know more about the product specifications.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144318140.
-Noraina
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
Cook what you love. This over-the-range Samsung microwave lets you heat healthy food with the touch of a button. Plus, the powerful ventilation system keeps your kitchen air fresh and free of steam or fumes, and Eco Mode turns off the LED display when it~s not needed.
Where exactly does the charcoal filter go.
Greetings!
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel.
The charcoal filter goes behind the vent grille at the top front of the microwave. I have shared the user manual link below. Please click on the link and turn to page 4.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144318092
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel.
The charcoal filter goes behind the vent grille at the top front of the microwave. I have shared the user manual link below. Please click on the link and turn to page 4.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144318092
Leo
4 years, 6 months ago
by
Posted by:
Samsung
Get a built-in finished look with our easy-to-install trim kit. It~s so easy no tools are required! After determining position and placement, simply peel, stick and press firmly against the countertop for a seamless look, resulting in no gaps between your range and cabinetry.
What are the dimensions of each? Please can you write them out clearly. W= , D= , H= . Thank you
Hi Mun.
Thank you for reaching out regarding your Samsung - Trim kit for 30” Slide-in Range dimension. Regarding your concern, here are the details.
Product Dimensions (W x H x D)
31 3/32" (1 - back piece) 23 13/16" (2 - left, right) 25" (2 - left, right - long)
Here is the link for the entire dimension and compatibility
https://www.samsung.com/us/home-appliances/home-appliances-accessories/range-accessories/trim-kit-for-30--slide-in-range--5-piece-in-stainless-steel-nx-af5000rs-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144318060
^Camille
Thank you for reaching out regarding your Samsung - Trim kit for 30” Slide-in Range dimension. Regarding your concern, here are the details.
Product Dimensions (W x H x D)
31 3/32" (1 - back piece) 23 13/16" (2 - left, right) 25" (2 - left, right - long)
Here is the link for the entire dimension and compatibility
https://www.samsung.com/us/home-appliances/home-appliances-accessories/range-accessories/trim-kit-for-30--slide-in-range--5-piece-in-stainless-steel-nx-af5000rs-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144318060
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Galaxy Watch Smartwatch 42mm Stainless Steel LTE (unlocked) - Rose Gold - (2018)
Optimize your daily routine with this Samsung Galaxy watch. The tracking feature lets you monitor your sleep cycle, footsteps and calories, and the Bluetooth connectivity provides convenient access to various smartphone functions. This Samsung Galaxy watch is compatible with Samsung Pay NFC to streamline transactions when shopping or dining out.
Is it waterproof
Hi Jay!
Thank you for reaching out. We value your query about whether the Galaxy Watch is waterproof or not. In line with this, the device has an IP68 rating for Ingress Protection which indicates it's water-resistant for up to 30 minutes. Alongside that is a 5ATM rating which means it is immersion proof for up to 50 meters of depth limit per ISO standard 22810:2010.
For more information, kindly visit the user manual on Pages 100 and 101:
https://downloadcenter.samsung.com/content/UM/201809/20180905035838959/WEA_Galaxy_Watch_EN_UM_TZ4_080818_FINAL_AC.pdf
Here's another link to an article for the water-resistance tips:
https://www.samsung.com/us/support/answer/ANS00078031/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144318067
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out. We value your query about whether the Galaxy Watch is waterproof or not. In line with this, the device has an IP68 rating for Ingress Protection which indicates it's water-resistant for up to 30 minutes. Alongside that is a 5ATM rating which means it is immersion proof for up to 50 meters of depth limit per ISO standard 22810:2010.
For more information, kindly visit the user manual on Pages 100 and 101:
https://downloadcenter.samsung.com/content/UM/201809/20180905035838959/WEA_Galaxy_Watch_EN_UM_TZ4_080818_FINAL_AC.pdf
Here's another link to an article for the water-resistance tips:
https://www.samsung.com/us/support/answer/ANS00078031/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144318067
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 6 months ago
by
Posted by:
Samsung