Samsung
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- Answer Count74735
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- First AnswerApril 24, 2013
- Last AnswerOctober 9, 2026
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Elevate the look of your kitchen with Samsung~s Smart Freestanding Electric Range. Our Stainless Steel design elegantly wraps around cooktop sides and up through the slim control panel. Upgraded technology makes cooking on your stove simple and fun.
How do I adjust the clock for Daylight saving change?
Hello.
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean on adjusting the clock. Regarding your concern, here are the steps.
1. Press Clock.
2. Enter the current time using the arrow up / arrow down .
3. Press Clock or START/SET to save the changes
I have included your user manual for further assistance. Please go to page 28.
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144288908
^Camille
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean on adjusting the clock. Regarding your concern, here are the steps.
1. Press Clock.
2. Enter the current time using the arrow up / arrow down .
3. Press Clock or START/SET to save the changes
I have included your user manual for further assistance. Please go to page 28.
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144288908
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
Whats the correct replacement filter for model RF28HDEDBSR?
Hello Bobby,
Thank you for reaching out and raising your question. I understand you want to know what is the correct replacement water filter you can use for your Samsung refrigerator model number RF28HDEDBSR. We are here to help.
We recommend using only Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may leak and damage the refrigerator. You can use HAF-CIN.
You can purchase the water filter directly at this link https://www.samsung.com/us/search/searchMain/?searchTerm=water%20filter&item_type=Home+Appliances+Accessories.
You can also check on this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144288740.
-Noraina
Thank you for reaching out and raising your question. I understand you want to know what is the correct replacement water filter you can use for your Samsung refrigerator model number RF28HDEDBSR. We are here to help.
We recommend using only Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may leak and damage the refrigerator. You can use HAF-CIN.
You can purchase the water filter directly at this link https://www.samsung.com/us/search/searchMain/?searchTerm=water%20filter&item_type=Home+Appliances+Accessories.
You can also check on this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144288740.
-Noraina
4 years, 6 months ago
by
Posted by:
Samsung
Samsung 27.4 cu. ft. large capacity Side-by-Side refrigerator that is beautifully designed with a minimal display dispenser, modern design that blends beautifully into your kitchen, and a finish that withstands everyday smudges.
Does this fridge have a replaceable water filter
Hi StacyD,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Black stainless steel.
The refrigerator has a replaceable water filter (HAF-QIN Refrigerator Water Filter). I have included the user manual link below. Please click on the link and turn to page 15 and 43 - 44.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
I have also included a link for additional information regarding filters.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144288748
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Black stainless steel.
The refrigerator has a replaceable water filter (HAF-QIN Refrigerator Water Filter). I have included the user manual link below. Please click on the link and turn to page 15 and 43 - 44.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
I have also included a link for additional information regarding filters.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144288748
Leo
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
The Samsung Front Control Slide-In Electric Range is fully Wi-Fi connected and voice enabled, making it easy to create delicious meals for your family.
How does the steam clean feature work?
Hello.
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant on how the steam clean feature work. Regarding your concern, here are the steps:
1. Remove all accessories from the oven.
2. Pour approximately 10 oz. (300 ml) of water onto the bottom of the empty oven and then close the oven door. Use normal water only, not distilled water.
3. Press Steam Clean.
4. Press START/SET. When the operation is complete, the display will blink, and a beep will sound.
5. Press OFF/CLEAR.
6. Clean the oven’s interior. There will be a significant amount of water remaining on the bottom of the oven after a steam-cleaning cycle. Remove the residual water with a sponge or soft dry cloth.
I have included your user manual for further assistance. Please go to page 42.
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144288684
^Camille
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant on how the steam clean feature work. Regarding your concern, here are the steps:
1. Remove all accessories from the oven.
2. Pour approximately 10 oz. (300 ml) of water onto the bottom of the empty oven and then close the oven door. Use normal water only, not distilled water.
3. Press Steam Clean.
4. Press START/SET. When the operation is complete, the display will blink, and a beep will sound.
5. Press OFF/CLEAR.
6. Clean the oven’s interior. There will be a significant amount of water remaining on the bottom of the oven after a steam-cleaning cycle. Remove the residual water with a sponge or soft dry cloth.
I have included your user manual for further assistance. Please go to page 42.
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144288684
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
This four-door counter depth refrigerator features a Triple Cooling System designed to maintain optimal conditions within the stainless steel refrigerator and help keep your perishable fruits and vegetables fresher longer. FlexZone provides the ability to switch between cooling and freezing to maximize fresh food storage space. Plus, Ice Master ice machine, high-efficiency LED lighting, and Power Freeze and Power Cool for dropping the temperature in a compartment within minutes for quick chilling.
Why does my refrigerator sound like it never quits running?
We plugged in our new refrigerator four days ago. Should it sound like it never quits running? We do not hear it turn on and off. It sounds like it is always on.
Hello Jodibug,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand your refrigerator sounds like it never quits running. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144288646.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand your refrigerator sounds like it never quits running. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144288646.
-Noraina
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Extreme Sport Watch Band for Galaxy Watch4, Galaxy Watch4 Classic, Galaxy Watch5 and Galaxy Watch5 Pro M/L - Navy
Perforated design to provide extra breathability for the best performance in any extreme situations. Comes with quick-release spring bars for easy changes.
is a small size available
Hi Jamie,
Thank you for reaching out to us. I appreciate your inquiry regarding the size availability of the Galaxy Watch 4. To answer your question, yes, a small size that comes in 4 different colors is available.
You may visit our website for more information:
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch4-galaxy-watch4-classic-extreme-sport-band-s-m-blue-mustard-et-sxr86sneguj/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144288516
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. I appreciate your inquiry regarding the size availability of the Galaxy Watch 4. To answer your question, yes, a small size that comes in 4 different colors is available.
You may visit our website for more information:
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch4-galaxy-watch4-classic-extreme-sport-band-s-m-blue-mustard-et-sxr86sneguj/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144288516
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 28 Cu. Ft. French Door Refrigerator with CoolSelect Pantry - Stainless Steel
A full-depth refrigerator that is beautifully designed with a minimal dispenser, sleek-edge doors, and modern handles. CoolSelect Pantry provides a full-width drawer to chill or defrost food to ideal temperatures.
Is this fingerprint resistant
Hello.
Thank you for reaching out regarding your Samsung - 28 Cu. Ft. French Door Refrigerator with CoolSelect Pantry™; if this is this fingerprint-resistant. Regarding your concern, this refrigerator has a Fingerprint Resistant Stainless Steel color.
I suggest you check this link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/28-cu-ft-3-door-french-door-full-depth-refrigerator-with-coolselect-pantry-in-stainless-steel-rf28r6201sr-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144288488
^Camille
Thank you for reaching out regarding your Samsung - 28 Cu. Ft. French Door Refrigerator with CoolSelect Pantry™; if this is this fingerprint-resistant. Regarding your concern, this refrigerator has a Fingerprint Resistant Stainless Steel color.
I suggest you check this link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/28-cu-ft-3-door-french-door-full-depth-refrigerator-with-coolselect-pantry-in-stainless-steel-rf28r6201sr-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144288488
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
what filter for model RF28HEDBSR/AA /
Hello,
Thank you for reaching out and raising your question. I understand you want to know what type of water filter you can use for your Samsung refrigerator model number RF28HEDBSR/AA. We are here to help.
We recommend using only Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may leak and damage the refrigerator. You can use HAF-CIN.
You can purchase the water filter directly at this link https://www.samsung.com/us/search/searchMain/?searchTerm=water%20filter&item_type=Home+Appliances+Accessories.
You can also check on this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144288456.
-Noraina
Thank you for reaching out and raising your question. I understand you want to know what type of water filter you can use for your Samsung refrigerator model number RF28HEDBSR/AA. We are here to help.
We recommend using only Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may leak and damage the refrigerator. You can use HAF-CIN.
You can purchase the water filter directly at this link https://www.samsung.com/us/search/searchMain/?searchTerm=water%20filter&item_type=Home+Appliances+Accessories.
You can also check on this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144288456.
-Noraina
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 1.9 Cu. Ft. Countertop Microwave for Built-In Applications with Sensor Cook - Black Stainless Steel
This Samsung Microwave has been designed for built-in applications when paired with its matching trim kit (MA-TK8020TG). It's large 1.9 cu. ft. capacity, will accommodate even your largest dishes. Sensor Cook technology allows you to automatically adjust cooking time for optimal results. Additionally, the Ceramic Enamel Interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple.Countertop version is also available, model MS19M8000AG.
This is a convection-microwave, correct? I just ordered it at the store and want to be certain!!
Hello Durango,
Thank you for reaching out and letting us know your inquiry if this is a convection-microwave. We understand that this information may be essential for you. We're here to help.
As per checking, this is not a convection-microwave.
For reference, attached is a link to the user manual that you can check to know more about the product.
https://downloadcenter.samsung.com/content/UM/201904/20190417140427706/MS19M8020TS_AA_DE68-04466A-02_EN-MES.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144288404
-Angelica
Thank you for reaching out and letting us know your inquiry if this is a convection-microwave. We understand that this information may be essential for you. We're here to help.
As per checking, this is not a convection-microwave.
For reference, attached is a link to the user manual that you can check to know more about the product.
https://downloadcenter.samsung.com/content/UM/201904/20190417140427706/MS19M8020TS_AA_DE68-04466A-02_EN-MES.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144288404
-Angelica
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Galaxy A13 5G 64GB (Unlocked) - Black
We~ve gone and done it. Galaxy A13 5G packs our core features into one of the most affordable 5G phones on the market. What does that mean for you? Quick downloading and streaming virtually lag-free on an expansive and smooth display. Incredible video capturing and photos with a high-res triple camera, and enhanced storage that has room for all your favorite memories. Plus, awesome connectivity with a long-lasting battery that charges up fast.
Does the above phone has a dual sim?
Hi Leeving,
Thank you for reaching out to us. We value your question about whether the Galaxy A13 caters to dual SIM. Yes, it uses dual nano-SIM card trays in line with this.
For your reference, you may visit our website under the "Specs" section:
https://www.samsung.com/us/mobile/phones/galaxy-a/galaxy-a13-5g-unlocked-sm-a136uzkdxaa/#specs
Here's another link for the user manual on Page 6 for additional reference:
https://downloadcenter.samsung.com/content/UM/202201/20220112232036842/SAM_A136_EN_UM_OS11_111721_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144288350
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. We value your question about whether the Galaxy A13 caters to dual SIM. Yes, it uses dual nano-SIM card trays in line with this.
For your reference, you may visit our website under the "Specs" section:
https://www.samsung.com/us/mobile/phones/galaxy-a/galaxy-a13-5g-unlocked-sm-a136uzkdxaa/#specs
Here's another link for the user manual on Page 6 for additional reference:
https://downloadcenter.samsung.com/content/UM/202201/20220112232036842/SAM_A136_EN_UM_OS11_111721_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144288350
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 6 months ago
by
Posted by:
Samsung