Samsung
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- Answer Count74735
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- First AnswerApril 24, 2013
- Last AnswerOctober 9, 2026
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This Top-Freezer Refrigerator features FlexZone with versatile freezer and fridge convertible zones and Twin Cooling, maintaining the humidity level of the refrigerator and keeping foods fresher longer.
I think I might have a lemon ice maker but not sure. When it makes ice does it make 10 and then stop for hours and hours and then make , maybe 5 more. It took 3 days for us to get a good amount. Are we doing something wrong??
Hi gail.
Thank you for reaching out regarding your Samsung - 21.1 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker is only making less ice. Regarding your concern, the ice maker is capable of making 10 pounds of ice a day, and it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
Here is a link to help you with your ice maker.
Ice maker is not working. Please choose Ice maker is making some ice, but not enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Also, I have included a short video for you to watch to assist you with the ice maker not having enough ice.
What to check when there is no ice or not enough ice from the ice maker or dispenser | Samsung US
https://www.youtube.com/watch?v=heJu7r3JqNc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144280969
^Camille
Thank you for reaching out regarding your Samsung - 21.1 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker is only making less ice. Regarding your concern, the ice maker is capable of making 10 pounds of ice a day, and it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
Here is a link to help you with your ice maker.
Ice maker is not working. Please choose Ice maker is making some ice, but not enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Also, I have included a short video for you to watch to assist you with the ice maker not having enough ice.
What to check when there is no ice or not enough ice from the ice maker or dispenser | Samsung US
https://www.youtube.com/watch?v=heJu7r3JqNc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144280969
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab A7 10.4" Wi-Fi 32GB - Gray
Galaxy Tab A7 combines the slim, lightweight design you need, with the immersive entertainment experience you crave.
I have a T mobile chip , Can I use in this tablet???
Hi Jesus!
Thank you for reaching out to us. We appreciate your interest in knowing if you can use your T-Mobile chip on your Galaxy Tab A7 (Wi-Fi). We apologize; this tablet model is "Wi-Fi" compatible only. The wireless carrier is not compatible with this tablet model. However, you may try this Galaxy Tab A7 LTE (SM-T505), T-Mobile chip will work on this tablet model.
You may access the user's manual about SIM or USIM card (nano-SIM card) (T505) on pages 15-16: https://downloadcenter.samsung.com/content/UM/202011/20201111215558948/WIF_SM-T500_SM-T505_EN_UM_Q_10.1_FINAL.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280954
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if you can use your T-Mobile chip on your Galaxy Tab A7 (Wi-Fi). We apologize; this tablet model is "Wi-Fi" compatible only. The wireless carrier is not compatible with this tablet model. However, you may try this Galaxy Tab A7 LTE (SM-T505), T-Mobile chip will work on this tablet model.
You may access the user's manual about SIM or USIM card (nano-SIM card) (T505) on pages 15-16: https://downloadcenter.samsung.com/content/UM/202011/20201111215558948/WIF_SM-T500_SM-T505_EN_UM_Q_10.1_FINAL.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280954
Have a great day.
Melardo
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Add this sleek and spacious Samsung 25.5 cu. ft. french door refrigerator to your busy household. Control the settings exactly how you want in order to freeze and chill food fast. Plus, you'll have plenty of ways to organize ingredients, making it easier for everyone to grab and go. Get great-tasting, filtered water directly from your refrigerator. Spend less time and money buying bottled water.
can i take out the glass on top of vegetable drawers to clean
Hello,
Thank you for reaching out and letting us know your inquiry if you can take the glass on top of the vegetable drawer out on this Samsung refrigerator to clean. We understand that this information may be essential for you to ensure everything is clean. We're here to help.
As per checking, yes, you can remove the tempered glass shelf.
For reference, attached is a link to the user manual for additional information about the product. See page 19 to know the proper way of removing the tempered glass shelf and pages 20-21 for cleaning the interior and exterior of your Samsung refrigerator.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
You may also refer to the helpful link below for a plan for keeping your refrigerator clean.
https://www.samsung.com/us/support/answer/ANS00079481/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144280930
-Angelica
Thank you for reaching out and letting us know your inquiry if you can take the glass on top of the vegetable drawer out on this Samsung refrigerator to clean. We understand that this information may be essential for you to ensure everything is clean. We're here to help.
As per checking, yes, you can remove the tempered glass shelf.
For reference, attached is a link to the user manual for additional information about the product. See page 19 to know the proper way of removing the tempered glass shelf and pages 20-21 for cleaning the interior and exterior of your Samsung refrigerator.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
You may also refer to the helpful link below for a plan for keeping your refrigerator clean.
https://www.samsung.com/us/support/answer/ANS00079481/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144280930
-Angelica
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab A7 Lite 8.7" 64 GB - Wi-Fi - Dark Gray
Meet the device your whole family will love: Samsung Galaxy Tab A7 Lite, the tablet that's made to be shared. With its compact 8.7" screen, Galaxy Tab A7 Lite is perfectly sized for entertainment on the go. Its sturdy metal frame is built to be brought along from the living room to your beach vacation, or wherever you want to take it. Galaxy Tab A7 Lite comes with access to hours of ad-free YouTube Premium and Samsung TV at no extra charge so you can keep the family happy without annoying interruptions. Plus, with a powerful processor for fast streaming and plenty of storage for your favorite files, Galaxy Tab A7 Lite simplifies entertainment needs for everyone under your roof.
Does this tablet has stereo speakers
Hi There,
Thank you for reaching out to us. I appreciate your query regarding if the Galaxy Tab A7 Lite has stereo speakers. The device has a Bluetooth speaker that has a maximum output volume limit.
For more information, kindly visit the user manual on Pages 5, 94, and 121:
https://downloadcenter.samsung.com/content/UM/202106/20210623002343105/SAM_T220_T227_EN_UM_R11.0_060721_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280917
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. I appreciate your query regarding if the Galaxy Tab A7 Lite has stereo speakers. The device has a Bluetooth speaker that has a maximum output volume limit.
For more information, kindly visit the user manual on Pages 5, 94, and 121:
https://downloadcenter.samsung.com/content/UM/202106/20210623002343105/SAM_T220_T227_EN_UM_R11.0_060721_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280917
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Galaxy A12 32GB(Unlocked) - Black
Connecting with the people and things you love is essential. So is keeping those memories close at hand. Galaxy A12 gives you our sought after multi camera system at a fraction of the price, along with expandable storage to fit all your favorite memories. With a long lasting battery that charges up quick, a beautifully vivid display and a processor you can count on, Galaxy A12 is here to help you capture the awesome in your every day.
Can the Samsung galaxy a12 take 2 sim card? (Dual Sim) ?
Hi Jads,
Thank you for reaching out and interested in whether the Galaxy A12 supports dual SIM cards. In line with this, yes, the device can cater dual nano-SIM cards.
You may visit the user manual on Page 6 for your reference:
https://downloadcenter.samsung.com/content/UM/202107/20210701023025700/SAM_A125_EN_UM_R_11.0_032921_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280859
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out and interested in whether the Galaxy A12 supports dual SIM cards. In line with this, yes, the device can cater dual nano-SIM cards.
You may visit the user manual on Page 6 for your reference:
https://downloadcenter.samsung.com/content/UM/202107/20210701023025700/SAM_A125_EN_UM_R_11.0_032921_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280859
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 6 months ago
by
Posted by:
Samsung
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
RF28HMEDBSR/AA - Will DA29-00020B work?
Hello,
I feel almost silly posting this but after reviewing all of the compatibility links, I can't find any confirmation that my refrigerator will work with the DA-29-00020B cartridge. It looks like it fits but now there is a strange noise coming from the fridge whenever water is dispensed. Please advise!
I feel almost silly posting this but after reviewing all of the compatibility links, I can't find any confirmation that my refrigerator will work with the DA-29-00020B cartridge. It looks like it fits but now there is a strange noise coming from the fridge whenever water is dispensed. Please advise!
Hello.
Thank you for reaching out regarding your Water Filter for Select Samsung Refrigerators if this is compatible with your refrigerator. Regarding your concern, yes, this is compatible with your refrigerator. I suggest you check this link for the noise from the refrigerator.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Also, here is a link for assistance with changing your water filter.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144280856
^Camille
Thank you for reaching out regarding your Water Filter for Select Samsung Refrigerators if this is compatible with your refrigerator. Regarding your concern, yes, this is compatible with your refrigerator. I suggest you check this link for the noise from the refrigerator.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Also, here is a link for assistance with changing your water filter.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144280856
^Camille
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Stainless Steel
Sleek, built-in look, 22.6 cu. ft. large capacity refrigerator with FlexZone helps keep family's food organized.
Is this model available WITHOUT the ice maker?
Hello Steph07,
Thank you for reaching out and letting us know your inquiry if this Samsung refrigerator is available without an ice maker. We understand that this information may be essential for you. We're here to help.
As per checking, the refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice. However, you have an option to turn it off if you don't want to use it.
For reference, attached is a link to the user manual for additional information about the product. See page 39 should you wish to turn the ice maker off.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144280758
-Angelica
Thank you for reaching out and letting us know your inquiry if this Samsung refrigerator is available without an ice maker. We understand that this information may be essential for you. We're here to help.
As per checking, the refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice. However, you have an option to turn it off if you don't want to use it.
For reference, attached is a link to the user manual for additional information about the product. See page 39 should you wish to turn the ice maker off.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144280758
-Angelica
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
Sleek, built-in look, 22.6 cu. ft. large capacity refrigerator with FlexZone helps keep family's food organized.
What is recommended cleaner for cleaning the outside of the frig ??
Hello Rick,
Thank you for reaching out and letting us know your inquiry about the recommended cleaner for cleaning the outside of this Samsung refrigerator. We understand that this information may be essential for you to keep your refrigerator awesome. We're here to help.
As per checking, use a clean sponge or soft cloth and a mild detergent in warm water to clean the refrigerator.
For reference, attached is a link to the user manual for additional information about the product. See pages 14-15 for cleaning cautions and page 64 for cleaning the interior and exterior of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
You may also refer to the helpful link below for a plan in keeping your Samsung refrigerator clean.
https://www.samsung.com/us/support/answer/ANS00079481/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144280844
-Angelica
Thank you for reaching out and letting us know your inquiry about the recommended cleaner for cleaning the outside of this Samsung refrigerator. We understand that this information may be essential for you to keep your refrigerator awesome. We're here to help.
As per checking, use a clean sponge or soft cloth and a mild detergent in warm water to clean the refrigerator.
For reference, attached is a link to the user manual for additional information about the product. See pages 14-15 for cleaning cautions and page 64 for cleaning the interior and exterior of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
You may also refer to the helpful link below for a plan in keeping your Samsung refrigerator clean.
https://www.samsung.com/us/support/answer/ANS00079481/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144280844
-Angelica
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - Stylus - White
Perform multiple tasks with this white Samsung Galaxy Note10 S-Pen. The Air Actions allow for remote interaction with various applications, including pausing and playing videos, while the button lets you switch on the phone camera for effortless snaps. This Samsung Galaxy Note10 S-Pen has a long battery life for extended use and lets you draw in 3-D with AR Doodle.
Does it work with a Samsung note 10 plus
Hi There!
Thank you for reaching out to us. We appreciate your interest in knowing if Stylus (Galaxy Note10 S Pen) works with Galaxy Note10+. Yes, Stylus (Galaxy Note10 S Pen) works with most capacitive touch devices, including Galaxy Note 10 Unlocked, Note10, Note10+, and Note10+ 5G.
Reference #: 1144280773
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if Stylus (Galaxy Note10 S Pen) works with Galaxy Note10+. Yes, Stylus (Galaxy Note10 S Pen) works with most capacitive touch devices, including Galaxy Note 10 Unlocked, Note10, Note10+, and Note10+ 5G.
Reference #: 1144280773
Have a great day.
Melardo
4 years, 6 months ago
by
Posted by:
Samsung
Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
Create new recipes every day. This spacious Samsung range is equipped with all the tools you need to expand your culinary skills. The Guiding Light controls, reversible cast iron griddle, custom wok grate, and more, will help you bring variety to every mealtime.
Does this model have an exhaust fan?
We just found out that the grate behind the burners only circulates the air and does not remove the air out of the house.
Hi Dianne.
Thank you for reaching out regarding your Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range if this has an exhaust fan. This type of range does not have an exhaust fan regarding your concern. This only has an oven vent and a cooling vent which is located at the back of the oven range.
Here is the link to your user manual, where you can see the details. Please go to page 21.
https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144280767
^Camille
Thank you for reaching out regarding your Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range if this has an exhaust fan. This type of range does not have an exhaust fan regarding your concern. This only has an oven vent and a cooling vent which is located at the back of the oven range.
Here is the link to your user manual, where you can see the details. Please go to page 21.
https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144280767
^Camille
4 years, 6 months ago
by
Posted by:
Samsung