Samsung
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- Last AnswerOctober 12, 2026
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Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Fingerprint Resistant Double Oven Electric Convection Range - Black Stainless Steel
Cook food faster and more evenly with the Flex Duo oven's dual convection system. It allows the single oven to split into two ovens with the Smart Divider and also use convection cooking in both ovens. Two temperature controls cook dishes simultaneously at different temperatures.
Our lower oven is locked and we can't figure out how to unlock it.
Hello,
Thank you for reaching out and raising your concern about your oven. I'm sorry to hear that your lower oven is locked. We are here to help you.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001957/ to guide you on the issue.
Another link you may find useful is this one https://www.youtube.com/watch?v=7PXk8W_KNDQ for some tips on how to use the Self-Clean feature on your range.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144250477.
-Noraina
Thank you for reaching out and raising your concern about your oven. I'm sorry to hear that your lower oven is locked. We are here to help you.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001957/ to guide you on the issue.
Another link you may find useful is this one https://www.youtube.com/watch?v=7PXk8W_KNDQ for some tips on how to use the Self-Clean feature on your range.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144250477.
-Noraina
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Add this sleek and spacious Samsung 25.5 cu. ft. french door refrigerator to your busy household. Control the settings exactly how you want in order to freeze and chill food fast. Plus, you'll have plenty of ways to organize ingredients, making it easier for everyone to grab and go. Get great-tasting, filtered water directly from your refrigerator. Spend less time and money buying bottled water.
what are the exact measurements dept, height, width on this refridgerator. I have a very narrow door way .
Hello 1leahb,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the measurement of this Samsung refrigerator. We understand that it is essential for you to know. We're here to help.
Here are the dimensions:
Width 35 3/4” (909 mm)
Height 68 3/8” (1737 mm)
Overall Height 70” (1778 mm)
Depth 35 3/4” (910 mm)
You may also refer to the user manual for additional information about the product, including its total measurements. See page 6.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144250464
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the measurement of this Samsung refrigerator. We understand that it is essential for you to know. We're here to help.
Here are the dimensions:
Width 35 3/4” (909 mm)
Height 68 3/8” (1737 mm)
Overall Height 70” (1778 mm)
Depth 35 3/4” (910 mm)
You may also refer to the user manual for additional information about the product, including its total measurements. See page 6.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144250464
-Angelica
4 years, 7 months ago
by
Posted by:
Samsung
This Samsung Gas Cooktop offers a full range of burners for all of your cooking needs. Its 22K BTU true dual-power burner with two heat options quickly boils water or maintains a simmer. Use the griddle to cook breakfast foods, grill sandwiches or saut~ vegetables. Easily accommodate a round bottom wok on the custom wok grate. Blue LED illuminated knobs visually let you know your cooktop is on even at a distance.
What additional parts do we need to buy for installation ?
Hi DPal,
Thanks for reaching out and we hope you are in good health. There are a few additional parts needed for installation.
I have included the installation link guide below. Please click on the link and turn to page 9 for parts needed.
https://downloadcenter.samsung.com/content/EM/201903/20190314204042380/Install_NA30N6555TG_DG68-01091A-02_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144250432
Leo
Thanks for reaching out and we hope you are in good health. There are a few additional parts needed for installation.
I have included the installation link guide below. Please click on the link and turn to page 9 for parts needed.
https://downloadcenter.samsung.com/content/EM/201903/20190314204042380/Install_NA30N6555TG_DG68-01091A-02_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144250432
Leo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab A8 10.5" 32GB - Wi-Fi - Gray
Bring home Galaxy Tab A8, the awesomely entertaining tablet enhanced by the Galaxy ecosystem experience.
Is there a slot to put a sim card in?
Hi Grandpaclint!
Thank you for reaching out. I appreciate your query about whether the Galaxy Tab A8 has a SIM card slot. Unfortunately, it doesn't, and it only includes an SD card tray.
You may visit the user manual on Page 6 for your reference:
https://downloadcenter.samsung.com/content/UM/202201/20220126064947117/SAM_X200_EN_UM_OS11_010322_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144250429
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out. I appreciate your query about whether the Galaxy Tab A8 has a SIM card slot. Unfortunately, it doesn't, and it only includes an SD card tray.
You may visit the user manual on Page 6 for your reference:
https://downloadcenter.samsung.com/content/UM/202201/20220126064947117/SAM_X200_EN_UM_OS11_010322_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144250429
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Add this sleek and spacious Samsung 25.5 cu. ft. french door refrigerator to your busy household. Control the settings exactly how you want in order to freeze and chill food fast. Plus, you'll have plenty of ways to organize ingredients, making it easier for everyone to grab and go. Get great-tasting, filtered water directly from your refrigerator. Spend less time and money buying bottled water.
What does open box on sale mean?
Hello Steve,
Thank you for reaching out. I understand you want to know what does open box on sale means. We are here to help.
Open Box means the product has been opened and returned by a customer and is in good working order and includes accessories, manuals, etc.
Your reference number is 1144250398.
-Noraina
Thank you for reaching out. I understand you want to know what does open box on sale means. We are here to help.
Open Box means the product has been opened and returned by a customer and is in good working order and includes accessories, manuals, etc.
Your reference number is 1144250398.
-Noraina
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Refurbished Good - Galaxy Note8 64GB LTE (Unlocked) - Orchid Gray
Do Bigger Things - See the bigger picture and communicate in a whole new way. With the Galaxy Note8 in your hand, bigger things are just waiting to happen. More screen means more space to do great things. Go big with the Galaxy Note8's 6.3" screen. It's the largest ever screen on a Note device and it still fits easily in your hand. Use the S Pen to express yourself in ways that make a difference. Draw your own emojis to show how you feel or write a message on a photo and send it as a handwritten note. Do things that matter with the S Pen. Get crisp photos even when it's dark and it's difficult to keep your phone steady. The Galaxy Note8's dual camera has a wide-angle camera that comes with the great low-light capabilities that you've come to expect from Galaxy phones, while the telephoto camera gives you 2x optical zoom for you to capture the near and far. Both have optical image stabilization so you get steady shots even when zoomed in.
what carrier can I use with the note 8 phone?
Hi Luis!
Thank you for reaching out to us. We appreciate your interest in knowing what carrier you can use for your Galaxy Note8 (Unlocked). Unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144250341
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing what carrier you can use for your Galaxy Note8 (Unlocked). Unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144250341
Have a great day.
Melardo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
The Samsung Grill Cooking Countertop Microwave makes preparing multiple dishes effortless with 1.1 cu. Ft. capacity. The grilling element allows you to enjoy crispy food in minutes. Additionally, the Ceramic Enamel interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple
What are the outside measurements? How much does this way? Thank you, mge
Hello Mge,
Thank you for reaching out and letting us know your inquiry about the measurements of this Samsung microwave. We understand that this may be essential for you. We're here to help.
Here are the outside dimensions:
W x H x D
20 ³/₈" x 11 ¹¹/16" x 15 13/16"
You may also refer to the user manual for the full technical specifications of the product. See page 33.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144250308
-Angelica
Thank you for reaching out and letting us know your inquiry about the measurements of this Samsung microwave. We understand that this may be essential for you. We're here to help.
Here are the outside dimensions:
W x H x D
20 ³/₈" x 11 ¹¹/16" x 15 13/16"
You may also refer to the user manual for the full technical specifications of the product. See page 33.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144250308
-Angelica
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
The Samsung Grill Cooking Countertop Microwave makes preparing multiple dishes effortless with 1.1 cu. Ft. capacity. The grilling element allows you to enjoy crispy food in minutes. Additionally, the Ceramic Enamel interior provides a durable, scratch resistant and easy to clean interior, making everyday maintenance simple
What are the exterior measurements of this microwave cabinet? I can't imagine WHY you just don't list the measurements on any of your microwaves.
Hello,
Thank you for reaching out and letting us know your inquiry about the measurements of this Samsung microwave. We apologize if you're unable to see the measure of this product anywhere. We understand that this may be essential for you. We're here to help.
Here are the outside dimensions:
W x H x D
20 ³/₈" x 11 ¹¹/16" x 15 13/16"
You may also refer to the user manual for the full technical specifications of the product. See page 33.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144250345
-Angelica
Thank you for reaching out and letting us know your inquiry about the measurements of this Samsung microwave. We apologize if you're unable to see the measure of this product anywhere. We understand that this may be essential for you. We're here to help.
Here are the outside dimensions:
W x H x D
20 ³/₈" x 11 ¹¹/16" x 15 13/16"
You may also refer to the user manual for the full technical specifications of the product. See page 33.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144250345
-Angelica
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy Z Fold3 5G 256GB (Unlocked) - Phantom Black
Unfold a world of possibilities with Samsung Galaxy Z Fold3 5G. You can do it all on this incredible device that~s so much more than a phone ~ it~s a compact yet powerful tablet that helps you master your busy life. Bring your workspace anywhere with a foldable, expansive screen that gives you multiple windows that make multitasking a breeze.
If I dropped it in the water for a few seconds. Didn’t go deeper than a foot, is it ok
Hi There!
Thank you for reaching out to us. We appreciate your interest in knowing if you can go deeper than a foot if Galaxy Z Fold3 5G dropped in the water. To answer your question, yes, you can go deeper than 1.5 meters or keep it submerged for more than 30 minutes.
For more information, you may access the user's manual about "Maintaining Water Resistance" on page 14: https://downloadcenter.samsung.com/content/UM/202201/20220112000641679/SAM_F926_F711_EN_UM_OS12_010722_FINAL.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144250320
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if you can go deeper than a foot if Galaxy Z Fold3 5G dropped in the water. To answer your question, yes, you can go deeper than 1.5 meters or keep it submerged for more than 30 minutes.
For more information, you may access the user's manual about "Maintaining Water Resistance" on page 14: https://downloadcenter.samsung.com/content/UM/202201/20220112000641679/SAM_F926_F711_EN_UM_OS12_010722_FINAL.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144250320
Have a great day.
Melardo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy A52 5G 128GB (Unlocked) - Black
We've outfitted Galaxy A52 5G for Verizon with some of our most awesome Galaxy innovations so you can stream, capture and experience all the action at a price you'll love.
Will this work in the Philippines?
Hi MCImd,
Thank you for reaching out and raising your query regarding if the Galaxy A52 Ultra (Unlocked) works in the Philippines. In line with this, unlocked phones by Samsung work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/
You may also check out our website under "Learn about Unlocked phones" for further information:
https://www.samsung.com/us/mobile/phones/galaxy-a/buy/?modelCode=SM-A526UZKDXAA
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144250287
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out and raising your query regarding if the Galaxy A52 Ultra (Unlocked) works in the Philippines. In line with this, unlocked phones by Samsung work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/
You may also check out our website under "Learn about Unlocked phones" for further information:
https://www.samsung.com/us/mobile/phones/galaxy-a/buy/?modelCode=SM-A526UZKDXAA
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144250287
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 7 months ago
by
Posted by:
Samsung