Hi Chris! Thanks for asking! There are a few things that could be causing what you've described. Steam is caused when hot water evaporates. Because of this, you may notice steam when hot water is used, even if a "steam" cycle is not selected. However, if you are choosing a cold water cycle, but still noticing steam, I recommend following the steps in this link: https://bit.ly/2XDAs3v. ^Jecca