Hi there, CinHen! I'd like to help with this. First, I have this link (https://bit.ly/3dwOjgy) with information on what to do if the control panel is not responding. As for the ice, we generally recommend allowing 24-48 hours after installation for normal ice production to begin. This is to allow time for the unit to fully cool so the ice can be properly formed. However, if after that time you're still not getting any ice, I recommend following the steps in this link: https://bit.ly/3lOCMOf. ^Jecca