I'm so sorry to hear this, Bigdude44! But we're here to help with this. First, I have this link (https://bit.ly/33kPavE) to some easy to follow troubleshooting steps that will hopefully resolve the issue. However, if the freezer is still not cooling, just reach out to us directly and reference ticket number 1143279720. We can be reached through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca