Sulu, first try to connect your headphones to another device to ensure your headphones are not possibly defective. If you are only experiencing issues when connecting your headphones to your TV, please reach out to Samsung TV Support for further troubleshooting at:
― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you. ^Gina