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  • Answer Count
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    April 24, 2013
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    September 15, 2025
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 Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black
Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black
Get lost in your favorite playlist with these Samsung Galaxy Buds+ earphones. The premium AKG technology delivers crisp, high notes and deep bass for a full-bodied sound, while the built-in battery delivers up to 22 hours of nonstop playtime for limitless entertainment. When paired with your smartphone, these rechargeable Samsung Galaxy Buds+ earphones are compatible with virtual assistants like Bixby or Alexa for convenient hands-free control.
 

DO they work well with non Galaxy phones?

Hello BeavertonOR, great question! These earbuds are compatible with with smartphones and tablets running Android 5.0 or higher and with more than 1.5GB of RAM. They are also compatible with iPhone7 or later models with the iOS 10 or higher. ^Elizabeth
5 years, 5 months ago
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Samsung
 
 Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Get more workspace while enhancing your kitchen's look with this Samsung's counter-depth refrigerator design. Its sleek, built-in style blends in with the cabinetry, adding function and style to your kitchen.
 

Ice maker icon off is lit and I would like to turn it on. Model RF23HCEDBSA How is this done?

Hello! To turn the ice maker on/off press the Ice maker button on the control panel. Thank you for being a part of the Samsung family! ^Lena
5 years, 5 months ago
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Samsung
 
 Samsung - 4.5 Cu. Ft. 9-Cycle Top-Loading Washer
Samsung - 4.5 Cu. Ft. 9-Cycle Top-Loading Washer
Samsung's Top Load Washer with 4.5 cu. ft. capacity allows larger loads, so you can spend less time doing laundry. Vibration Reduction Technology keeps loads balanced and quiet even at high speeds, while Self Clean keeps your laundry drum fresh and odor-free, so it's ready for the next wash..
 

Our washer is taking up to three hours to do a load. Sometimes it stops and we have to pause the cycle and restart. The spin cycle can take up to two hours. The machine is nee.

I am including a helpful link (https://bit.ly/2UXkH3k) to a troubleshooting guide to support your concerns on the spin cycle. We thank you for being a Samsung customer! ^Lena
5 years, 5 months ago
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Samsung
 
 Samsung - Family Hub 27.7 Cu. Ft. 4-Door French Door Refrigerator
Samsung - Family Hub 27.7 Cu. Ft. 4-Door French Door Refrigerator
Samsung~s Family Hub refrigerator helps you connect to what~s most important: your family and home, whenever and wherever. Family Hub lets you see inside your refrigerator from anywhere, manage your family~s calendars, stream music and stay connected right from your Family Hub screen. Now with Family Board, a digital bulletin board, you can create a home screen with personalized pictures, stickers and hand-written notes for your family.
 

Which model water filter does this model take?

Hello! The compatible water filter for this model refrigerator is HAF-CIN. Thank you for being a Samsung customer! ^Lena
5 years, 5 months ago
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Samsung
 
 Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Samsung Side-by-Side Refrigerator: With 6 temperature sensors and a variety of storage options, this Samsung refrigerator helps you keep all your groceries fresh and organized. An external dispenser offers filtered water and ice right from the door.
 

I plugged in refrigerator model number or is 25J 500 But it is not cooling

Hello Moe! Here is a helpful link to a troubleshooting guide to support your concerns on the refrigerator not cooling (https://bit.ly/2RnecED). Thank you for choosing Samsung to be a part of your home! ^Lena
5 years, 5 months ago
by
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Samsung
 
 Samsung - 7.5 Cu. Ft. 10-Cycle Electric Dryer with Steam
Samsung - 7.5 Cu. Ft. 10-Cycle Electric Dryer with Steam
Samsung 7.5 cu. ft. dryer offers you advanced features, such as Multi-Steam technology to give you the ability to steam away wrinkles. Sensor Dry optimizes cycle time and temperature to dry thoroughly while protecting your clothes. Smart Care allows you to troubleshoot straight from your smartphone.
 

why this dryer shuts down by itself after 8 minuts even you set the time for one hour or more

brian, If you have sensor dry feature on with a mixed load it will sense dry areas and shut off the dryer. Here is a helpful link to the cycles and settings that your dryer has to offer (https://bit.ly/2yIRdgU). Thank you for being a Samsung customer. ^Lena
5 years, 5 months ago
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Samsung
 
 Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Achieve the purest clean. This Samsung washer steams the dirt, bacteria and allergens right out of clothing, linens and more. It also sanitizes itself automatically, without using any harsh chemicals.
 

What size belt does it have. I am having trouble finding one to buy

J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena
5 years, 5 months ago
by
Posted by: 
Samsung
 
 Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Achieve the purest clean. This Samsung washer steams the dirt, bacteria and allergens right out of clothing, linens and more. It also sanitizes itself automatically, without using any harsh chemicals.
 

I purchased this item last year in February 2018. Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White It started to smell very bad in the last couple of weeks. Can you tell me what I should do?

MichaelSouth, here is a helpful link (https://bit.ly/3aVun3S) to support your concerns on the washing machine. Thank you for being a part of the Samsung family! ^Lena
5 years, 5 months ago
by
Posted by: 
Samsung
 
 Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Samsung - 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Samsung 22.6 Cu. Ft. 4-Door French Door Refrigerator: Store produce, meat, fish, beverages, deli meats and other items at the appropriate temperature for freshness with this Samsung refrigerator, which features a Twin Cooling Plus System, 2 humidity-controlled crispers and a FlexZone drawer with 4 temperature-controlled zones. The thru-the-door ice and water dispenser allows you to access filtered water and ice simply by pressing a button.
 

I don't see an indicator for when to change the water filter. I saw someone's comment about 6 months . Is that correct and what kind do I use?

Hi there Moll4! We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. Thank you for being a Samsung customer ^Lena
5 years, 5 months ago
by
Posted by: 
Samsung
 
 Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Samsung Side-by-Side Refrigerator: With 6 temperature sensors and a variety of storage options, this Samsung refrigerator helps you keep all your groceries fresh and organized. An external dispenser offers filtered water and ice right from the door.
 

What fridge stopped making ice what could be causing the issue?

I am including a helpful link to a troubleshooting guide to support your concerns on the ice maker (https://bit.ly/2RoleJB). Thank you for choosing Samsung! ^Lena
5 years, 5 months ago
by
Posted by: 
Samsung