Hey, Lisaclay! Thanks for your inquiry!
If you would like to receive a refund, we would recommend reaching out to your place of purchase. If you would like to inquire about a repair, please reach out to us on one of our other available channels. You can visit them here:
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Thank you and have a great day! ^Kim