Hi there,
I see you are having issues with your Samsung Refrigerator. I would love the opportunity to chat so we can get this issue resolved. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142504229. We thank you for being a part of the Samsung family. ^Brad