Samsung

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April 24, 2013
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March 5, 2025
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Samsung's Answers

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Samsung - 48" Class (47.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV

Samsung UN48JU6400FXZA Smart 4K Ultra HD TV: This TV's 4K Ultra HD resolution displays movies, TV shows and more with 4x the picture quality of Full HD. Plus, Smart TV lets you stream content from popular services like YouTube and Netflix, surf the Internet and check your social networks.

When will this problems with this tv be fixed

There is a firmware update that should fix any minor issues. If you continue to have trouble with your set, please reach out to the Best Buy Geek Squad Agents for assistance and live troubleshooting.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

Posted by:

Samsung

Samsung - 32" Class (31-1/2" Diag.) - LED - 1080p - Smart - HDTV

Samsung UN32H5203AFXZA LED HDTV: Stream your favorite movies, shows and music with this Samsung HDTV's built-in Wi-Fi and Smart TV connectivity. The 1080p LED display delivers images with crystal clarity and brilliant color.

And why are Samsung TVs so much more expensive?

Clinton,

Samsung is rated as one of the more feature packed and highest rated picture quality televisions available today. Our pricing for features and selection (at least we think!) are pretty competitive, but a Best Buy store associate could best answer your questions. We hope you'll agree that we offer a compelling selection of products.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

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Samsung

Samsung - 300 Series 2.1-Channel Soundbar with 5.25" Wired Passive Subwoofer - Black

Enjoy rich, dynamic audio with this Samsung 300 Series HW-J355/ZA soundbar, which comes with a 5.25" wired passive subwoofer that delivers thunderous bass tones. A Bluetooth 2.1 interface lets you connect compatible Bluetooth-enabled devices.

Sound bar not working

I think I mistakenly hit the wrong button on my remote and my sound bar is not working. I have done everything I know to hook it back up. The bar message says tv ready. What should I do?
Thanks.

Try changing the input. You may have set the soundbar to a different input setting.

If that still doesn't help, reach out to the Best Buy Geek Squad Agents or the Samsung customer service center for troubleshooting assistance.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

Posted by:

Samsung

Samsung - Wireless Adapter

Connect your Samsung TV, Blu-ray Disc player or home entertainment system to your existing wireless network with this WIS12ABGNX adapter that features AllShare technology for wide-ranging compatibility.

Is WIS12ABGNX adapter compatible with my LN46C670 TV?

I was using a WIS09ABGN for 4 years and it recently died. I'd like to get the WIS12ABGNX now if it's compatible.
Thank you.

Freddie,

It will depend on your TV model. Please reach out to the Best Buy Geek Squad Agents for compatibility on your specific TV model.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

Posted by:

Samsung

Samsung - 50" Class (49.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV

Samsung UN50JU6500FXZA LED Smart 4K Ultra HD TV: This TV lets you view your favorite entertainment with impressive picture quality. Ultra HD displays 4x the resolution of Full HD, and Samsung's PurColor technology delivers natural colors. Plus, the included Web features let you stream TV shows, movies and more, as well as surf the Internet and download apps.

Is the remote suppose to click when you are using it?

The remote clicks when you are using it on menu, tools, source, and other buttons. It does not make the clicking sound when changing the channel or volume. Is this normal?

If you feel there's an issue, please reach out directly to the Best Buy Geek Squad Agents who can inspect your unit and make sure everything is in proper working order.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

Posted by:

Samsung

Samsung - 40" Class (40" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV

Samsung UN40JU6400FXZA Smart 4K Ultra HD TV: This TV's 4K Ultra HD resolution displays movies, TV shows and more with 4x the picture quality of Full HD. Plus, Smart TV lets you stream content from popular services like YouTube and Netflix, surf the Internet and check your social networks.

Is this TV compatible with Apple devices?

Yes, this model is compatible with Apple TV.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

Posted by:

Samsung

Samsung - 50" Class (49.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV

Samsung LED HDTV: Stunning realism and breathtaking image details are standard with this HDTV, which offers crisp 4K Ultra HD resolution. Motion Rate 240 provides blur-free visuals during fast-motion films, sports and games.

What is the DSL speed requirement ?

The faster the speed, the less opportunity for dropouts or buffering. We don't have a specific speed range, as each App may require more or less bandwidth.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

Posted by:

Samsung

Samsung - 60" Class (60" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV

Samsung UN60JS7000FXZA 4K Ultra HD LED Smart TV: This SUHD TV offers 4K picture quality — 4x the resolution of Full HD — and a wide variety of Web options via Smart Hub. Stream music and video and surf the Internet with the multitasking power of a quad-core processor. Plus, with Briefing on TV, you can sync this SUHD TV with a Samsung smartphone or tablet to display time, weather and schedule updates on the TV screen.

why are the parts & labor warranty for this TV 1yr "LIMITED" while others are 1 yr

Brew,

The terms are limited, but the warranty for parts and labor are 1 year.

The service center at 800-SAMSUNG can answer specific questions about the warranty if you have questions. We're happy to help.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

Posted by:

Samsung

Samsung - Wireless Adapter

Reset Samsung Wireless LAN Adaptor WIS12ABGNX

Hi...
We have purchased a second hand Samsung Wireless Lan Adapter WIS12ABGNX from a family that we are not able contact as they have moved Overseas, we have plugged the Adapter into our TV and it is working perfectly the only problem is when we Login on the Smart Hub Page the Wireless Adapter is set up with the previous owners email address, password and personal details and we need their password to Change all of their personal details to our email address, passwords and personal details... We would be extremely grateful for any advice that anyone can offer us to alleviate this problem, thank you.

pameeq,

Try reaching out to the Samsung customer service center. They can assist with you resetting your TV to factory settings.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

Posted by:

Samsung

5 Series 1000W 5.1-Ch. 3D / Smart Blu-ray Home Theater System

This Samsung 5 Series HT-J5500/ZA Blu-ray home theater system includes 5 satellite speakers and a passive subwoofer. To build a complete 3D home theater system, you'll also need a 3D TV, 3D glasses designed for the TV and a high-speed HDMI cable.

Speaker volume control

Can you control the volume from the various speakers independent of each other. Basically trying to be able to hear voices rather than all the other background sound.

Ran,

Yes. Each speaker can be adjusted for maximum compatibility.

Thanks for your interest in Samsung products.

--Mr. S

9 years, 6 months ago

Posted by:

Samsung