Hello Dnb! Troubleshooting steps depend on the symptoms being experienced. You can check out our support page by following this link (https://bit.ly/2E8YbvS) and use the search bar to help you find what you're looking for. You can also reach out to us directly to better assist you. To contact us, please reference ticket number 1139171196 and use one of the following options: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513.
^Jecca