Bought the speakers, just need to connect to TV
Dear Mr. Samsung,
Thank you for your trusted advice. Based on your assurance that I can connect my Samsung TV UN55C9000 I bought a hub, two M3 Shape speakers and two M7 Shape speakers.
Can you advise me how one connects them to the TV? I see an option for TVSoundConnect on the App, but the TV doesn't see it, nor the App see the TV.
I called Samsung but the lady didn't seem to even know what Shape speakers were. I also chatted directly with Samsung and the gentleman knew even less. You are the reputed expert. Any help will be appreciated,
Jim
Jim,
I'm sorry about your experience in not getting an answer. There's no excuse for that, and I'll forward your comments to the customer service center. It's a new product, but people should be ready to assist, and I'm sorry that wasn't the case.
I went back and looked at your question and realized you didn't have the Link Mate listed with your list of gear, and I thought you had listed that part with the hub. But you didn't. So I'll take responsibility for overlooking that, and I'm regretful of the error.
The Link Mate is required for older systems that don't have Bluetooth installed already in the TV. The C-Series were released before Bluetooth was even considered for TVs, so the Link Mate will bridge that, and "become" the Bluetooth and manager and help you manage your audio.
Instructions will be available in there to assist you in setting it up from there.
I've included a product link for that model to this response.
Thanks for your faith, and I hope this helps you get your audio system moving.
--Mr. S
Samsung - Link Mate - Black
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