Hello Karamiamy! I'll be happy to help you with this. Please angle the vegetable bin slightly towards the center of the fridge while sliding them out. If you cannot slide them out, please get in contact with us through our social media channels: Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Or give us a call toll-free at 1-800-SAMSUNG
^Rafael