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April 24, 2013
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February 26, 2025
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Samsung's Answers

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Samsung - 65" Class (64-1/2" Diag.) - LED - 1080p - 120Hz - HDTV

Samsung UN65EH6000FXZA LED HDTV: This expansive HDTV will display your movies, TV shows, video games and more in resolutions up to 1080p.

Why does my hdmi1/dvi input show 1920x1080/60i when I thought this tv was 120hz

Samsung 6000 series says 120hz but yet am I only getting 60hz based on my hdmi1/dvi input display? If so is there a way to get 120hz?

The Information Bar is displaying the incoming picture signal.

The television will upconvert the resolution and display the picture at 1080p/120Hz.

--Mr.Samsung

10 years, 10 months ago

Posted by:

Samsung

Samsung - 65" Class (64-1/2" Diag.) - LED - 1080p - 120Hz - HDTV

Samsung UN65EH6000FXZA LED HDTV: This expansive HDTV will display your movies, TV shows, video games and more in resolutions up to 1080p.

Why does my hdmi1/dvi input show 1920x1080/60i when I thought this tv was 120hz

Samsung 6000 series says 120hz but yet am I only getting 60hz based on my hdmi1/dvi input display? If so is there a way to get 120hz?

Best Answer

The Information Bar on your screen that appears when you change inputs, channels on some cable boxes, or press the INFO button on the remote will display the incoming signal.

Not all incoming signals will be 1080p resolution or 120Hz, so the television will process the signal and upconvert the signal to 1080p and 120Hz regardless of the incoming signal.

If you see 720p/60Hz, that just means your incoming signal is 720p resolution cycling at 60Hz. The television will process that picture so that it's at the native resolution of - in this case - 1080p and 120hz.

If we can help further, please let us know and we'll be happy to assist.

--Mr.Samsung

10 years, 10 months ago

Posted by:

Samsung

Samsung - 40" Class (40" Diag.) - LED - 1080p - Smart - HDTV

Samsung UN40H6350AFXZA LED HDTV: Featuring built-in Wi-Fi, this Samsung HDTV allows you to wirelessly stream movies and TV shows and surf the Web. The 1080p screen and a Clear Motion Rate 240 let you enjoy fast-moving movies, games and sports with minimal blur.

What 40" and 46" Samsung TVs have a swivel stand?

For the 2014 LED models, the H6400, the H6350, H6300 and the H5500 Series televisions will have the swivel feature on most models.

Thanks for your interest in Samsung products.

--Mr.Samsung

10 years, 10 months ago

Posted by:

Samsung

Samsung - Gear 2 Smartwatch 58.4mm Metal - Orange Rubber

Samsung Gear 2 Smartwatch: Pair this stylish watch with select Samsung phones or tablets to make calls, fire off texts and receive notifications right from your wrist. The bright touch screen makes it easy to shoot video on the go and track your fitness progress, or relax at home and surf channels.

Price matching with Amazon prime

Pricing matching policies are best explained by the Best Buy salespeople directly.

Thanks for your interest in Samsung products.

--Mr.Samsung

10 years, 10 months ago

Posted by:

Samsung

Samsung - Skype Camera - Black

Video chat with friends and family using this Samsung Skype VG-STC4000/ZA camera, which captures crystal-clear video with up to 1280 x 1080 resolution and detailed photos with up to 5.0 megapixels resolution. The built-in microphone records crisp audio.

Is this camera compatible with SmartTV UN46F5500 model?

Best Answer

Max,

The VG-STC4000 would be compatible with the UN46F5500.

Thanks for your interest in Samsung products.

--Mr.Samsung

10 years, 10 months ago

Posted by:

Samsung

Samsung - S Action Mouse - Black

Easily multitask on your Samsung Galaxy Note Pro or Galaxy Tab Pro with this Samsung S Action ET-MP900DBEGUJ mouse that features a Blue Trace sensor and 1600 dpi sensitivity for precise control. Bluetooth technology offers easy connectivity.

mouse in ATIV Tab - Samsung

this mouse working in bluetooth 4.0?

Jorge,

This model supports the Bluetooth standard.

Thanks for your interest in Samsung products.

--Mr.Samsung

10 years, 10 months ago

Posted by:

Samsung

Samsung - 19" Class (18-1/2" Diag.) - LED - 720p - HDTV

Samsung UN19F4000AFXZA Slim LED HDTV: Watch videos and look at pictures from your USB device on this 720p HDTV. The LED display looks great in almost all lighting conditions, and the size is perfect for a kitchen, dorm room or other compact space.

I'm trying to connect my IPad and iPhone to view photos and videos seems like it doesn't read the device thru the USB??

Joe,

It may depend on which file formats you're trying to view, and how the television is finding your device. Try moving your media to a USB thumb-drive (MSC Class Device) and see if your videos are viewable that way. Or if you can, set your iPad/Phone device to act as a media device rather than a phone device when connected via USB. Sometimes this option is possible, sometimes it is not - this depends on your OS version.

I've included a list of video files to this response that can be found on Page 10 of the owner's manual. If you can, record in these formats so you can play them back.

If we can help further, please reach out to the Best Buy Geek Squad Agents or the Samsung customer service center.

--Mr. Samsung

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10 years, 10 months ago

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Samsung

Galaxy Desktop Dock for Select Samsung Galaxy Note 8.0 and Galaxy Tab 3 Tablets - White

Compatible with select Samsung Galaxy Note 8.0 and Galaxy Tab 3 tablets, this Samsung EE-D100TNWEGUJ desktop dock lets you charge and sync your device and features a 3.5mm audio output for simple connection to external speakers or your stereo system.

Will this work on the Galaxy Note 10.1 2014 edition Tablet?

MoonBug07,

Only the Galaxy Note 8.0 and Galaxy Tab 3 models will be compatible with this model.

--Mr.Samsung

10 years, 10 months ago

Posted by:

Samsung

Samsung - 32" Class (31-1/2" Diag.) - LED - 720p - HDTV

Samsung UN32EH4003FXZA LED HDTV: Enjoy your favorite movies with a crisp, clear picture on this Samsung LED HDTV's 720p display. Wide Color Enhancer Plus delivers rich, vibrant hues, while ConnectShare Movie technology makes it easy to play back photos, music and videos from compatible USB devices.

can i use my old cable wire that i was using with an analog tv?there was not a cabe wire in box

Cable wire

Yes the co-ax cable connection will work just fine with an SD or HDTV.

Thanks for your interest in Samsung products.

--Mr.Samsung

10 years, 10 months ago

Posted by:

Samsung

Samsung - 48" Class (47-5/8" Diag.) - LED - 1080p - Smart - HDTV

Samsung UN48H6350AFXZA LED HDTV: With a quad-core processor and built-in Wi-Fi, this Samsung TV allows you to wirelessly stream movies, TV shows and music. The 1080p display and Wide Color Enhancer Plus provides a high-quality picture.

can you change aspect ratio on netflix and dvd movies, does it have vudu and amazon app

Best Answer

Jello,

The player itself has an aspect ratio for the video output, so any additional picture-sizing features would have to reside in the App itself. If you're viewing on a widescreen, we recommend you set the player's setting at 16x9 widescreen. You can change it, although it may produce different results based on the native aspect ratio of the movie.

Vudu Plus and Amazon Instant Video will be available Apps.

Thanks for your interest in Samsung products.

--Mr.Samsung

10 years, 10 months ago

Posted by:

Samsung