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  • Answer Count
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    April 24, 2013
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    August 26, 2025
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This essential TV features a range of contrast and color and smart capabilities. Enjoy your content with richer details, brighter images and clearer resolution with 4K Upscaling.
 

How can I disconnect the Bluetooth from the TV? It bothers me a lot, so I disconnected from the plug.

Hi - So that we can best assist you, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8 AM - 12 AM EST, seven days a week.

~ Samsung Pro
3 weeks, 6 days ago
by
Posted by: 
Samsung
 
Get a little more out of your everyday with Galaxy Book4. This laptop delivers on all the top features you need with the premium design you want. The gorgeous display, ample processing power and seamless connectivity with your other Galaxy devices make your next laptop choice a no brainer. Powered by the latest Intel Core processor and a long lasting battery, this laptop allows you to stay on top of your inbox, listen to your favorite music and check in on what your friends are up to on social media. Need more storage? You~re in luck! You can expand your storage up to 2TB with a microSD card, so this laptop will support your needs no matter what you decide to take on next. Enjoy browsing the web or streaming video on the gorgeous full HD display that will be sure to spark screen envy wherever you go. And you~ll see every detail of that new movie you~ve been looking forward to on the large 15.6" screen. Plus, you can easily sync with your other Galaxy devices to create a seamlessly connected and aesthetically pleasing premium Galaxy ecosystem. Power and premium design to elevate your world that~s Galaxy Book4.
 

I haven’t had my computer a year and now it’s not charging. Is there a way to figure out what’s going on with it? Will it be covered under the Samsung warranty

Howdy Ollady, thank you for reaching out with your question about the Samsung Galaxy Book4. Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power source and some other possible causes. Please take a moment to check out, "Samsung PC does not start, power on, or charge" to help resolve what you have described to be experiencing with your device. Feel free to contact Support afterward if you have any questions for us or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
3 weeks, 6 days ago
by
Posted by: 
Samsung
 
Featuring a matte screen for a print like finish, Pantone Validated colors, and a slim customizable bezel that looks like a gallery frame, the TV for art lovers has access to curated works from top tier galleries and museums to blend into any style or d~cor. Samsung Vision AI powers superb picture, sound and personalized TV experiences.
 

Is there a completely wireless sound bar option that works best with the frame tv? Right now my frame tv is wall mounted and I don't want an HDMI cable exposed from the soundbar to the one connect box

Hi ahm528 - Most of our Q- and S-series Soundbars can connect via a wireless (Bluetooth, Wi-Fi) connection. The HW-S800D (Black) or HW-S801D (White) Soundbar would be a great addition to Samsung's Frame TV. With 3.1.2 Channel audio, built-in Wireless Dolby Atmos, and Adaptive Sound, your audio is analyzed in real time to pull out the most important audio based on the type of content. And with Q-Symphony, our S-Series Soundbar will synchronize with the speakers of your TV for an immersive 3D sound experience.
~ Samsung Specialist
3 weeks, 6 days ago
by
Posted by: 
Samsung
 
Discover a new level of visual and auditory brilliance with our next level smart TV. Powered by Pantone certified color accuracy, witness over one billion authentic hues burst forth in beautiful detail. Quantum HDR takes things further, elevating contrast for lifelike imagery. Add to that our advanced 3D audio system syncing flawlessly with on screen motion, all intelligently powered by Samsung Vision AI. And rest assured, Knox keeps your private info safe and secure.
 

how do we get direct tv on there i dont see an option to download the app

You can install the DirecTV app (as well as hundreds of others) by navigating to the search (magnifying glass) icon and typing in the app you're looking for. If you need more help, please contact Samsung Support at 1-800-SAMSUNG (available daily from 8 AM to 12 AM EST) or connect with us via live chat at Samsung Support: https://www.samsung.com/us/support/contact/
~ Samsung Specialist
3 weeks, 6 days ago
by
Posted by: 
Samsung
 
Take full advantage of Samsung Vision AI with enhanced picture and sound upscaled to 4K quality, plus experiences uniquely tailored to you - whether you're streaming your favorite show, gaming with friends, or watching live sports. And with access to free, premium channels, there's always some thing great to watch - in vivid detail brought to life by proprietary Mini LEDs.
 

Does the 65” tilt a little bit back when on the stand?

Hi Julio - Please allow us the opportunity to better assist by contacting Samsung Support at 1-800-SAMSUNG. We’re available daily from 8AM to 12AM EST, or you can chat with us at https://www.samsung.com/us/support/contact/
~ Samsung Specialist
3 weeks, 6 days ago
by
Posted by: 
Samsung
 
Our fastest 4K processor powers Samsung Vision AI to upscale your favorite content and put you at the center of the action. Powerful OLED HDR+ contrast and Pantone Validated color let you appreciate every detail. Dynamic motion enhancement technology delivers ultra smooth action for crisp visuals at blazing fast speeds whether you're streaming or gaming.
 

Does the tv remote come with a charging cord? If not can a regular Samsung tv remote be purchased & connected easily instead of the one that comes with the tv? Thanks

MaseratiGal60 - A USB-C cable is not included; we recommend using a Samsung-branded USB-C cable when charging by wire for optimal compatibility. You can utilize a standard remote such as this option at Best Buy: https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
~ Samsung Specialist
3 weeks, 6 days ago
by
Posted by: 
Samsung
 
This lifestyle TV helps you curate your own gallery with works of art or personal photos. It~s customizable and showcases expert validated color and 4K resolution.
 

What accessories would I need if I plan to mount this on a stone fireplace?

Frankie1013 - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Specialist
3 weeks, 6 days ago
by
Posted by: 
Samsung
 
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
 

Is this Model compatible with Dacor Refrigerator model DRF427500AP/DA?

Hello there,

Thank you for asking. Let's get the information you need.

The water filter for your Dacor fridge would be RAC00WFAAAA. To ensure that this HAF-CIN is compatible with your Dacor fridge, we recommend you contact Dacor Customer Service on this.

Have a great day.

^Camille
3 weeks, 6 days ago
by
Posted by: 
Samsung
 
This Samsung Over-the-Range Microwave conveniently syncs with your Samsung range or cooktop so that ventilation and lighting will turn on automatically when you turn on the burners. Through the SmartThings app, you can remotely adjust ventilation speed and cooking time right from your smartphone and receive alerts when heating or cooking is finished. It also has an extra-large 2.1 cu. ft. capacity that will accommodate even your largest dishes, and glass touch controls illuminate with a simple touch and dim when not in use for a clean, seamless look.
 

Does the microwave model #ME21DG6500SRAA have a detailed owner's manual online?? I installed it yesterday but can't make it work. The 'brochure' that cane with the unit is almost worthless regarding setup and/ or troubleshooting.

Hi Mark,

Here is a link where you can download a detailed user manual for the microwave.

User manual.
https://downloadcenter.samsung.com/content/UM/202502/20250214160715379/O_01._IB_FULL_ME7500D_ME21DG6500SR_AA_EN.pdf

Thank you and have a great day!

-Ricardo
3 weeks, 6 days ago
by
Posted by: 
Samsung
 
18 cu. ft. Top Freezer Refrigerator with Ice Maker is beautifully designed with a modern look that blends seamlessly into your kitchen.
 

Can you turn up the lights in the refrigerator and freezer?

Hi Lynn,

No, however, LED lighting helps you quickly spot what you need inside your fridge.

Thank you and have a great day!

-Ricardo
3 weeks, 6 days ago
by
Posted by: 
Samsung