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  • Answer Count
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    April 24, 2013
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    August 14, 2026
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Experience our top of the line 11.1.4 soundbar, delivering breathtaking surround sound that elevates your home theater to new heights. With the included rear speakers, get an immersive audio experience that surrounds you from every angle. Feel heightened emotion with every thunderstorm, explosion, or car chase thanks to powerful, booming bass. Sit back and let the action come to life, with audio that makes every moment feel more real.
 

I recently purchased the Q990F Samsung soundbar. I set it up and when I go into the expert settings it has the Dolby atmos on and greyed over yellow! And it says it’s not available when watching a Dolby atmos movie! What is up? I think this is a refurbish

Hi Gary, We appreciate your feedback regarding the issues you are experiencing with your unit. Please give us the opportunity to assist you by contacting Samsung Customer Support. Please call is at 1-800-SAMSUNG (Ask for Soundbars), Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘support’ link on our Samsung website.

~ Samsung Solutions
3 days ago
by
Posted by: 
Samsung
 
Listen to your favorite music anywhere with this Samsung outdoor soundbar. The weather-resistant, water-resistant and dust-resistant design offers dependable durability, while the built-in woofer has a 210W output for powerful sound reproduction. This Samsung outdoor soundbar features Bluetooth and Wi-Fi connectivity for smooth audio streaming, and Alexa support enables easy hands-free operation.
 

How long is the optical cord that can connect the soundbar to TV?

Hi Tyler! The included optical cable is 5 feet long. ~ Samsung Solutions
3 days ago
by
Posted by: 
Samsung
 
When everything just works, you stay in the moment. Samsung Galaxy S26 Ultra anticipates what you need next, empowers your creativity, delivers powerful performance with stunning, ultra-vivid viewing and even gives you the freedom to keep your screen private~whenever you choose. Out with friends and capturing the night? Nightography brings every scene to life, revealing rich detail even in low light. Snap photos or record video confidently as the night goes on, and then use Photo Assist with Galaxy AI to refine your shots in seconds ~cleaning up distractions, enhancing details and helping every memory look the way it felt. No extra apps. No slowing down. Creativity doesn~t stop once the moment is captured. Creative Studio with Galaxy AI on Galaxy S26 Ultra turns inspiration into creation, just like that. Transform photos into custom stickers, design invitations or generate entirely new images using a simple prompt ~all without switching apps or learning new tools. Whether you~re refining a memory or imagining something brand new, Galaxy AI helps bring ideas to life effortlessly, so creativity feels intuitive, not technical. When it~s time to turn ideas into plans, Galaxy S26 Ultra makes it simple. Now Nudge with Galaxy AI helps you stay on top of conversations by suggesting quick actions like adding an event, sharing a photo or finding a location ~all without slowing things down. All of this happens with privacy in mind. With the world~s first privacy display built into a phone, you can keep personal moments for your eyes only. Whether you~re creating, checking emails or just catching up, everything feels effortless and on your terms. Samsung Galaxy S26 Ultra is more than a smartphone ~it~s your companion.
 

Can this phone be used on a Straight talk plan?

Good day, thanks for inquiring about the Samsung Galaxy S26 Ultra. The advertised unlocked Galaxy S26 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us, please feel free to reach out to Support. Thank you for being a cherished Samsung customer. - Debra
3 days ago
by
Posted by: 
Samsung
 
When everything just works, you stay in the moment. Samsung Galaxy S26 Ultra anticipates what you need next, empowers your creativity, delivers powerful performance with stunning, ultra-vivid viewing and even gives you the freedom to keep your screen private~whenever you choose. Out with friends and capturing the night? Nightography brings every scene to life, revealing rich detail even in low light. Snap photos or record video confidently as the night goes on, and then use Photo Assist with Galaxy AI to refine your shots in seconds ~cleaning up distractions, enhancing details and helping every memory look the way it felt. No extra apps. No slowing down. Creativity doesn~t stop once the moment is captured. Creative Studio with Galaxy AI on Galaxy S26 Ultra turns inspiration into creation, just like that. Transform photos into custom stickers, design invitations or generate entirely new images using a simple prompt ~all without switching apps or learning new tools. Whether you~re refining a memory or imagining something brand new, Galaxy AI helps bring ideas to life effortlessly, so creativity feels intuitive, not technical. When it~s time to turn ideas into plans, Galaxy S26 Ultra makes it simple. Now Nudge with Galaxy AI helps you stay on top of conversations by suggesting quick actions like adding an event, sharing a photo or finding a location ~all without slowing things down. All of this happens with privacy in mind. With the world~s first privacy display built into a phone, you can keep personal moments for your eyes only. Whether you~re creating, checking emails or just catching up, everything feels effortless and on your terms. Samsung Galaxy S26 Ultra is more than a smartphone ~it~s your companion.
 

What is the maximum amount of ram can I get with this phone?

Howdy Harvey1579, thank you for asking us your question about the Samsung Galaxy S26 Ultra. The advertised Galaxy S26 Ultra offers 16GB of RAM with 1TB of storage. Let us know if you have any other questions for us by contacting Support. Thank you for being a loyal Samsung customer. - Debra
3 days ago
by
Posted by: 
Samsung
 
From your first morning stretch to ~goodnight~, Galaxy Watch9 makes staying on top of your everyday health easy, especially with it~s comfortable design that~s perfect for daily wear. Stay aware of the subtle changes in your body with Vitals, improve your sleep schedule with Sleep Coaching and keep close tabs on your heart every day with the Heart Health Score, that also comes with personalized guidance. Got a fitness goal for yourself? Fitness Index can be your personal coach by recommending programs tailored to you. And through your daily chores when you need quick AI assistance, you can just raise your wrist and talk naturally no wake phrase needed. Prioritizing your health gets easier when managing daily tasks is easy. With Watch9 you can easily access your wallet to use Tap to Pay, control your camera, answer calls from your wrist and more. Galaxy Watch9 helps you stay connected, stay motivated and get closer to your health and fitness goals.
 

Can you connect your phone and talk on your watch?

Hey Mandy, thanks for inquiring about the Samsung Galaxy Watch9. Yes, you can connect your phone via Bluetooth or LTE and talk directly using the built-in speaker and microphone on the Samsung Galaxy Watch9. Please feel free to contact Support if you have any other questions for us. Thank you for being a dedicated Samsung customer. - Debra
3 days ago
by
Posted by: 
Samsung
 
Galaxy A17 5G delivers everything you need at an awesome price for an awesome value. Capture precious memories in vivid colors and clarity with its enhanced triple lens camera. Stream your favorite movies and shows on its crystal clear 6.7" display. Now with the power of AI, Galaxy A17 5G makes web searches that much easier to seamlessly plan events, make dinner reservations, find the perfect gifts for loved ones and more with the help of Gemini. Power through your day with a reliable Super Fast Charging battery, up to 2TB of expandable storage and ultra fast 5G to stay connected with loved ones. As a Galaxy owner, you'll have access to amazing perks like Samsung Wallet, Samsung TV Plus and more. And with OS and security updates, Galaxy A17 5G keeps you protected and up to date So bring home a phone that delivers incredible value and makes every day a little more awesome.
 

What year was it manufactured

Howdy Richie, thanks for inquiring about the Samsung Galaxy A17 5G. This device was released in January 2026. If you have additional questions or if you'd like further assistance, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra
3 days ago
by
Posted by: 
Samsung
 
18 cu. ft. Top Freezer Refrigerator with Ice Maker is beautifully designed with a modern look that blends seamlessly into your kitchen.
 

We had this delivered 3 days ago and the freezer keeps icing up (see photo) how can I remedy?

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Hello Icecoveredfreezer,

Confirming the freezer door is fully closed and that items are not blocking airflow can help support normal cooling performance.

This guide provides troubleshooting steps for frost accumulation:
https://www.samsung.com/us/support/troubleshoot/TSG10007222/

Glad this helps.

Nicole
Samsung Care
3 days ago
by
Posted by: 
Samsung
 
Galaxy A17 5G delivers everything you need at an awesome price for an awesome value. Capture precious memories in vivid colors and clarity with its enhanced triple lens camera. Stream your favorite movies and shows on its crystal clear 6.7" display. Now with the power of AI, Galaxy A17 5G makes web searches that much easier to seamlessly plan events, make dinner reservations, find the perfect gifts for loved ones and more with the help of Gemini. Power through your day with a reliable Super Fast Charging battery, up to 2TB of expandable storage and ultra fast 5G to stay connected with loved ones. As a Galaxy owner, you'll have access to amazing perks like Samsung Wallet, Samsung TV Plus and more. And with OS and security updates, Galaxy A17 5G keeps you protected and up to date So bring home a phone that delivers incredible value and makes every day a little more awesome.
 

Can I connect to T-Mobile?

Hey there Link, thank you for asking us your question about the Samsung Galaxy A17 5G. The advertised unlocked Galaxy A17 5G is compatible with T-Mobile as well as AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, Ultra Mobile, US Cellular, Verizon, and Visible. Please let us know if you would like further assistance by reaching out to Support. Thank you for being a valued Samsung customer. - Debra
3 days ago
by
Posted by: 
Samsung
 
Audio lovers, the rich listening experience you~ve been waiting for is here with Galaxy Buds4 Pro. We~ve pulled out all the stops to craft Buds for those who want to hear the best in every note. Pop them in and press play. Hear vocals so pure, you get goosebumps. Feel bass that~s so deep, it moves you. Suddenly, you~re not just listening, you~re at the concert. Get closer to the sounds you love with dual speakers in each earbud for a more powerful soundstage. Cue up a track you~ve heard a hundred times. You~ll hear new details like it~s the first time thanks to a hi-res codec that preserves more musical detail than ever before. When you~re finished listening, place them in their redesigned charging case that keeps your Buds firmly in place while they charge. Hear the next-level audio experience your heart and ears have been craving with Buds4 Pro.
 

Is the AI language translation feature exclusively functional when paired with a Galaxy S26, as opposed to other Samsung devices or wearables?

Hello GreatSoppo, thanks for inquiring about the Samsung Galaxy Buds4 Pro. No, the AI language translation feature is not exclusively tied to the Galaxy S26 Series; it works across compatible Galaxy smartphones or tablets that support Galaxy AI (running One UI 6.1 or later). Feel free to contact Support if you think of any other questions for us. Thanks for choosing Samsung! - Debra
3 days ago
by
Posted by: 
Samsung
 
Extra-large capacity 4-Door French Door Refrigerator; a revolution in convenience and design, the concealed Beverage Center features both a water dispenser and AutoFill Water Pitcher. Plus a Dual Ice Maker with cubed ice and Ice Bites.
 

Can I purchase an icemaker water line for my replacement Samsung Bespoke Refrigerator myself, or can the old water line connected at purchase 12/2024 on the original purchased refrigerator be used?

Hello TIDY25,

Yes, you can purchase a water line yourself, or reuse the existing line from your original refrigerator if it's still in good condition and compatible with the replacement unit.

If you'd like assistance with the installation, a qualified professional installer can help ensure everything is connected properly.

Glad this helps.

Nicole
Samsung Care
3 days ago
by
Posted by: 
Samsung