Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
What is the difference between the R100AE model and the R101AE model? Some sites have the R100 and some sites list the R101 model.
We can assist you with your inquiry. The difference between these Robots is that the R101 model is self-emptying and the R100 is not.
4 years, 4 months ago
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Posted by:
Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
Can the battery be replaced, and if so where can I purchase it
We would like to let you know the battery can be replaced on this unit. You can purchase a new battery for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET
4 years, 4 months ago
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Posted by:
Shark Support Team
Shark - ION P50 Powered-Lift Away Upright Vacuum - Limestone
Clean those hard-to-reach places in your home with this Shark cordless vacuum. Its bristle brush deep-cleans any carpet, and the additional soft-roll brush pulls in larger particles from wood floors while polishing them. The rechargeable, high-capacity Li-Ion battery keeps this Ninja cordless vacuum's DuoClean Technology ready for tough cleaning chores.
Would this vacuum be portable enough for cleaning a vehicle?
We can assist you with your inquiry. This unit can be put into lift-away mode for easier cleaning smaller areas such as cleaning your car and above floor cleaning.
4 years, 4 months ago
by
Posted by:
Shark Support Team
Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
what if you dont have wifi
We would like to inform you that you can still use this Robot without wifi, however you would not be able to use the app or any features of the unit that would require wifi.
4 years, 4 months ago
by
Posted by:
Shark Support Team
Shark - APEX DuoClean Pet Stick Vacuum - Forest Mist Blue
Keep rooms clean with this Shark APEX DuoClean with Zero-M corded stick vacuum. Featuring a powerful motor and innovative DuoClean dual brushrolls, this vacuum easily removes dust, dirt and debris from floors and carpets. This Shark APEX DuoClean with Zero-M corded stick vacuum has a slim profile to get underneath furniture.
Can you order the hook to hang the vacuum on the wall? It didn't come with the other attachments.
We would like to inform you that you can order a wall mount for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET
4 years, 4 months ago
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Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
Do you only have to use Shark cleaning solution or can you use any kind?
Our cleanser has been specially formulated to provide a residue-free, streakfree finish. Using other cleaning solutions may result in streaking and residue and is not recommended.
4 years, 4 months ago
by
Posted by:
Shark Support Team
Shark - ION P50 Powered-Lift Away Upright Vacuum - Limestone
Clean those hard-to-reach places in your home with this Shark cordless vacuum. Its bristle brush deep-cleans any carpet, and the additional soft-roll brush pulls in larger particles from wood floors while polishing them. The rechargeable, high-capacity Li-Ion battery keeps this Ninja cordless vacuum's DuoClean Technology ready for tough cleaning chores.
Would this meet our hepa needs. Filter rated for hepa?
We would like to inform you that this unit does have a Hepa filter. The Hepa filter captures particles 0.3 microns and larger.
4 years, 4 months ago
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Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Does it use bags
We would like to let you know this unit is bagless.
4 years, 4 months ago
by
Posted by:
Shark Support Team
Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green
This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.
I need to know where the upholstery tool and pet power brush snap on the vacuum
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We would like to inform you that there is 2 spots on the back of the main unit to store the accessories.
4 years, 4 months ago
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Posted by:
Shark Support Team
Shark - ION™ S87 Wi-Fi Connected Robot Vacuum with Handheld Vacuum - Ash Gray
Lighten household chores with this SHARK® ION™ vacuum system. The lithium-ion battery supplies a long-lasting charge, and the 0.66-quart dust cup and HEPA filter collect dirt, hair, and dander to prevent allergen buildup. This SHARK® ION™ vacuum system comes with a built-in power vacuum to help with those extra cleaning jobs.
Should you like the map even if it’s not correct? Or delete each time? After you like it will it continue to navigate all areas even if they were missed? My robot is missing a bedroom and if I put it in there it doesn’t include it in the map...help
We are sorry to hear that you are having this issue. If the map is accurate for the areas it has already mapped you would click on the thumbs up. The Robot will continue to add to the map after you do so.
4 years, 4 months ago
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Posted by:
Shark Support Team