Karen - We are sorry to hear that the VTech CS6114 does not work as expected. Make sure that the telephone base is plugged in securely on a working AC outlet. If this does not help, please contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays.
Thank you,
-VTech Support
6 months ago
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VTech_Support