You do need your own working tape player that can output to the VIDBOX capture device. This will typically be a set of RCA ports (yellow-white-red) on the player and labeled OUT or OUTPUT.

No, the PAL tape will still need to be played from a PAL player for video capture. If the media (tape) and player do not have matching signal types, they will not output the video and/or audio information correctly for the VIDBOX product to work with. If you are able to get an appropriate matching PAL player for the tape, the VIDBOX product would record the file to a digital format that is neither PAL nor NTSC and would play with modern media players.

There are two primary known causes that may cause an issue like this. The first is missing files or file corruption of the program files. This can be resolved by uninstalling the app fully, then reinstalling it from the current download from the VIDBOX website (Product Key is required, make sure you have the key before taking these steps). The second is a security app blocking it. This would require checking with the security software for settings that may restrict the app from opening or functioning. If these do not appear to be the cause, please contact VIDBOX Customer Care directly for further assistance.

This product includes a device that digitizes the analog video signal from your own working player to the computer and a software to capture that video to a file. For burning, you will need a working DVD writer and an application that supports DVD authoring. The Windows software for this product package does include basic DVD authoring functions. Please check the listing to make sure you have everything you need (working tape player, specialty cables ((if needed)), compatible computer, DVD writer, DVD authoring software) to use this product.