Breville Consumer Support
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- First AnswerOctober 10, 2016
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Unleash your inner chef and unlock your Breville Joule Oven's full potential with the power of Joule Autopilot and Breville+. Just press start and the oven does the rest, guiding you step-by-step through video recipes and moving seamlessly through multiple cooking functions, times and temperatures to extract more flavor, aroma, color and texture from every meal. Stay connected and relax with confidence while Joule keeps its eye on dinner for you. The Breville Joule Oven Air Fryer Pro also features 13 pre-set smart cooking functions powered by the Element IQ system to steer power when and where it's needed for beautifully cooked food that's crisp, juicy and full of flavor.
Can you use the air fry function with 2 wire racks full of french fries at the same time. Thanks!
Yes. You'll want to make sure there is enough space between each fry, and you may need to rotate a couple times to ensure proper air flow.
9 months ago
by
Posted by:
Breville Consumer Support
Perform a variety of cooking techniques with this 1.0 cu. ft. the Breville Smart Oven Air Fryer Pro. It has 13 convenient pre-programmed settings, and its super convection function maximizes airflow to ensure crispy air-fried dishes or faster food dehydration. The Element IQ system of this Breville Smart Oven Air Fryer Pro automatically adjusts its heat distribution for precise food preparation. Enjoy the confidence of cooking with Breville+. The full experience is free when you register your oven.
Where is the best place to buy extra air fryer trays for the Breville BOV900BSSUSC?
You can purchase those through the Breville website here: https://www.breville.com/us/en/products/ovens/parts-accessories.html/plp
9 months ago
by
Posted by:
Breville Consumer Support
Barista quality performance with new intuitive touch screen display with pre programmed cafe drinks menu and automatic milk texturing. All within a compact footprint. A built in grinder delivers the right amount of ground coffee on demand and with a 3 second heat up time, you go from bean to cup, faster than ever before.
Is there a separate compartment for ground coffee?
There is not a compartment for storing pre-ground coffee. However, you may use pre-ground coffee, if you wish. You would put it into the filter. We do always suggest using freshly-roasted whole beans, of course, as they give the best taste, and you'll have the ability to make any needed grind size adjustments.
9 months ago
by
Posted by:
Breville Consumer Support
Take the guesswork out of the equation with this Breville the Smooth Wave microwave. Sensor iQ technology monitors the amount of steam produced during the cooking process and automatically adjusts the power level, preventing overcooked and burned food. This Breville the Smooth Wave microwave features 15 smart presets for one-touch operation, and the soft-close door helps avoid loud slams.
I bought this microwave just over 2 years ago and it is DEAD. Runs but doesn’t heat, makes a bad burning plastic smell. Other microwaves have lasted so long I got rid of them because they were ugly. Has anyone else had this issue??
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BBUS231205-RS-1 . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can send us an email to askus@brevilleusa.com and include the same information.
9 months ago
by
Posted by:
Breville Consumer Support
Take the guesswork out of the equation with this Breville the Smooth Wave microwave. Sensor iQ technology monitors the amount of steam produced during the cooking process and automatically adjusts the power level, preventing overcooked and burned food. This Breville the Smooth Wave microwave features 15 smart presets for one-touch operation, and the soft-close door helps avoid loud slams.
There is a small gap on the inside top right corner of the back of the microwave where light is leaking through, and shines through onto the wall behind it. Is this normal?
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BBUS231205-RS . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can send us an email to askus@brevilleusa.com and include the same information.
9 months ago
by
Posted by:
Breville Consumer Support
Toast up to 4 slices of bread or bake an 11" pizza quickly in this Breville the Mini Smart Oven BOV450XL, which features 4 quartz elements for fast, even heating. Element IQ coordinates cooking times to preheated oven temperatures.
When the oven is ON, and if you open the door will the heating elements turn off? And go back on if you close the door? I am seeking this safety feature.
No, the heating elements continue to work when the door is open.
9 months ago
by
Posted by:
Breville Consumer Support
Ensure meals are cooked evenly with this Breville the Combi Wave 3-in-1e microwave. The grill, convection oven and microwave functions provide a variety of cooking options, while the Element IQ technology precisely delivers the right cooking temperature for optimal results. This Breville the Combi Wave 3-in-1 microwave features a Power Smoothing inverter for automatic adjustment of power to enable even heat distribution.
what cookware should be used? what accessories go with this?
The accessories that should be used with the appliance come with the appliance.
9 months ago
by
Posted by:
Breville Consumer Support
Ensure meals are cooked evenly with this Breville the Combi Wave 3-in-1e microwave. The grill, convection oven and microwave functions provide a variety of cooking options, while the Element IQ technology precisely delivers the right cooking temperature for optimal results. This Breville the Combi Wave 3-in-1 microwave features a Power Smoothing inverter for automatic adjustment of power to enable even heat distribution.
My Combi Wave shut off completely while preheating for Air Frying. It’s never done this before but we have been using it often as our oven is broken. We tried another plug and it turned on but then when in Air Fryer mode it shut off again.
We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231206BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
9 months ago
by
Posted by:
Breville Consumer Support
Perform a variety of cooking techniques with this 1.0 cu. ft. the Breville Smart Oven Air Fryer Pro. It has 13 convenient pre-programmed settings, and its super convection function maximizes airflow to ensure crispy air-fried dishes or faster food dehydration. The Element IQ system of this Breville Smart Oven Air Fryer Pro automatically adjusts its heat distribution for precise food preparation. Enjoy the confidence of cooking with Breville+. The full experience is free when you register your oven.
How to register my product. I don't see a form in the Booklet
You'll register through the Breville website here: https://www.breville.com/en-us/product-registration
9 months ago
by
Posted by:
Breville Consumer Support
The Smart Oven Air Fryer powered by our Element iQ system delivers maximum performance and versatility. Smart algorithms replicate the ideal cooking environment for air fry and 10 additional cooking techniques. Higher temperatures and super convection speeds up cooking time with great crispness.
How heavy is this item?
Approximately 40lbs.
9 months ago
by
Posted by:
Breville Consumer Support