Lenovo Product Expert

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April 21, 2014
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July 1, 2025
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Lenovo Product Expert's Answers

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Lenovo - IdeaPad 1i 15.6" Full HD Touchscreen Laptop - Intel Core i5 - 8GB Memory with 512GB SSD Storage - Abyss Blue

The IdeaPad 1i raises the bar on every affordable laptop with a super-efficient up-to-12th Generation Intel processor in a thin and compact 17.9 mm chassis that makes multitasking a breeze while boosting energy efficiency with up-to-11 hours of battery life and rapid charge. Get more value with four-sided narrow bezels for maximum screen, Dolby Audio speakers and Flip to Start for instant bootup. Optimize your video call experience with a 1MP camera that comes with a privacy shutter to keep out prying eyes and Smart Noise Cancelling to cut out background noise.

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If I upgrade the ram or M.2 SSD with the correct type and capacity supported, will it void the warranty?

Best Answer

Hi, PilotMike. It will not, but we recommend ensuring surrounding components are safe as if they are damaged during installation, it is not covered under warranty.

6 months ago

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Lenovo Product Expert

Lenovo - M9 Folio Case w/ Film - Artic Grey

Safeguard your tablet with a Folio Case that offers all-around protection, feels comfortable in the hand with the PC and PU material. It features an integrated stand that holds up your display for hands-free browsing and streaming.

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Do I need to use the protective film? And is there a way to get replacement films? ( I was clumsy trying to get it on to the screen and it got dirty)

Hi, Tam. The protective film is recommended to help prevent scratches and other damages, and there are replacements available to order through Lenovo.

6 months ago

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Lenovo Product Expert

Lenovo - Tab M11 11" Tablet 128GB - Storm Grey

Fuel their play; ignite their minds. Lenovo Tab M11 is built for smarter learning! Seamless multitasking, smart note-taking, immersive reading and thrilling entertainment unite in one device for curious minds. All-day battery, endless fun.

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Why did my Lenovo M11 Lock by itself I had no pin set up. I am locked out it's only 6 mths old. Ugh!

Hi, Maggie. We're sorry to hear that you encountered this issue with your M11. To try to resolve this, we recommend restore your device through Rescue Assistant. (https://support.lenovo.com/us/en/downloads/ds101291-rescue-and-smart-assistant-lmsa). This software can back up and restore your and should resolve your software issues. If not, please feel free to reach out to Lenovo Support via whatever channel is most convenient for assistance.

6 months ago

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Lenovo Product Expert

Lenovo - IP Duet 5 13Q7C6 13.3" Chromebook Qualcomm Snapdragon 7c Gen2 4GB Ram 128GB eMMC Chrome OS- Refurbished - Abyss Blue

Untether your hybrid life with the world's first detachable Chromebook with OLED display. The thin and light IdeaPad Duet 5 Chromebook 13" now packs a brilliant OLED 1920 x 1080 touchscreen featuring narrow bezels for true blacks and a cinematic experience, as well as four speakers for clear and resonant audio. Take this ultimate 2-in-1 device, powered by Chrome OS and cloud computing, to any location and for any mood. Detach the fabric folio keyboard from the chassis while relaxing in your sofa, or put the kickstand up and stay focused with the 15 hours of battery life1 .

Does this chromebook have enough storage to be able to download the Xbox app and play a couple games like Minecraft for my kids.

Hi, thank you for your question, and there should be enough storage for the Xbox App, but for ChromeOS devices, the Xbox app does not support local gameplay.

6 months ago

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Lenovo Product Expert

Lenovo - LOQ Tower Gaming Desktop - Intel i5 14400F - 16GB Memory - NVIDIA GeForce RTX 3050 - 512GB SDD - Luna Gray

Dive into gaming with the Lenovo LOQ Tower 17IRR9! Powered by Intel Core processors and NVIDIA GeForce RTX graphics, this gaming tower ensures an immersive experience. Its sleek full tower chassis, boasting ample ventilation, keeps things cool and quiet while exuding modern style. Maximize your gaming potential by pairing it with Lenovo Gaming accessories for the ultimate setup.

For the Lenovo 17IRR9, is there space/wattage for a GPU upgrade? Also, a different Q&A said that there's space for another m.2 SSD, but the manual says that it is for Wifi and BT. Does that matter for expanding storage? Thank you!

Hi, Soichee. The GPU would be swapped out, but it depends on the model for sufficient wattage. Also, apologies for the confusion. This model can accommodate a 3.5" HDD drive, not another M.2 drive.

6 months ago

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Lenovo Product Expert

Lenovo - IdeaPad Flex 3i Chromebook Laptop - 12.2" 2K Touchscreen - Intel N100 with 4GB Memory - 64GB eMMC - Abyss Blue

Untether the limits of your mobile home office or study space with an agile 2-in-1 12" IdeaPad Flex 3i Chromebook laptop. Featuring Intel performance, an FHD IPS display, and long battery life, your options stay wide open for web-browsing, study, or work, no matter where you go. Open your Chromebook to boot up in seconds, touch the screen to select and drag, and stay focused uninterruptedly. Close the physical shutter as you finish your video call to protect your privacy, and flip the keyboard to the back and watch your favorite channel on YouTube. Multi-mode for every mood – it is as simple as that.

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Is the screen matte or glaring?

Hi, Momus. It features a glossy display.

6 months ago

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Lenovo Product Expert

Lenovo - LOQ 15.6" Gaming Laptop Full HD - AMD Ryzen 5 7235HS with 12GB Memory - NVIDIA GeForce RTX 3050 6GB - 512GB SSD - Luna Grey

Take your gaming and performance to the next level by shattering your own expectations with the Lenovo LOQ 15, a PC engineered for gaming, productivity and everything in between. Equipped with an AMD Ryzen 5 7235HS processor, NVIDIA GeForce RTX 3050 Laptop GPU and up to 32GB 4800MHz DDR5 RAM, the system is performance-tuned with the Lenovo AI Engine+ and a dedicated MUX switch with NVIDIA Advanced Optimus. Capable of delivering lightning-fast gameplay on a high resolution 144Hz 15.6" FHD 300-nit display, as well as blazing-fast precision and comfortable typing with the signature Lenovo gaming keyboard. The durable chassis is designed for simplicity and practicality, with thinner side walls and high-performance rear I/O. Dual fans and larger vents ensure quiet and powerful cooling, so you can game undetected in public areas on a future-proof machine that doesn't break the bank.

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this laptop have a two slots for ddr 5 correct? this come whit one ddr 5 12gb or two ddr 5 6gb

Hi, fernando. It does feature two DDR5 memory slots and it comes with one 12GB DDR5-4800 memory module.

6 months ago

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Lenovo Product Expert

Lenovo - LOQ 15.6" Gaming Laptop Full HD - AMD Ryzen 7 7435HS with 16GB Memory - NVIDIA GeForce RTX 4060 8GB - 512GB SSD - Luna Grey

Take your gaming and performance to the next level by shattering your own expectations with the Lenovo LOQ 15, a PC engineered for gaming, productivity and everything in between. Equipped with an AMD Ryzen 7 7435HS processor, NVIDIA GeForce RTX 4060 Laptop GPU and up to 32GB 4800MHz DDR5 RAM, the system is performance-tuned with the Lenovo AI Engine+ and a dedicated MUX switch with NVIDIA Advanced Optimus. Capable of delivering lightning-fast gameplay on a high resolution 144Hz 15.6" FHD 300-nit display, as well as blazing-fast precision and comfortable typing with the signature Lenovo gaming keyboard. The durable chassis is designed for simplicity and practicality, with thinner side walls and high-performance rear I/O. Dual fans and larger vents ensure quiet and powerful cooling, so you can game undetected in public areas on a future-proof machine that doesn't break the bank.

is it max 1 TB storage or can i do 2 Tb storage ssd?

Hi, Yukster. The max used when testing the product was 1TB. This model does feature two M.2 2280 storage slots.

6 months ago

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Lenovo Product Expert

Lenovo - ThinkPad E14 Gen 5 14" Touch-Screen Laptop - Intel Core i7 with 16GB Memory - 512GB SSD - Black

The entry-level ThinkPad, E Series features the famous keyboard and trackpoint, and is MIL-SPEC tested ensuring the build quality for which ThinkPad is renowned. Built for professionals who demand powerful and high-performance computing, the ThinkPad E14 Gen 5 laptop powered by 13th Gen Intel Core Processor can be considered. With up to 11.2-hours of battery life, users on the go can stay unplugged without worrying about plugging the device throughout the workday. Hybrid professionals will appreciate the USB-C, HDMI and Thunderbolt 4 ports enabling quick transfer of design files and complex spreadsheets, and connection to external monitors. Dolby Atmos 2W dual speakers and dual-array microphones help to collaborate on calls effectively. A FHD 1080p camera with a privacy shutter helps users to stay private whenever needed. Minimal preloaded applications mean maximum battery life and responsiveness for users, and faster deployment for IT admins.

Will this laptop support multiple external monitors via a ThinkPad docking station?

Hi, Max. Yes, it can support multiple external monitors with the ThinkPad Docking Station.

6 months ago

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Lenovo Product Expert

Lenovo - Yoga 7i 2-in-1 14" 2K Touchscreen Laptop - Intel Core Ultra 7 155U with 16GB Memory - 1TB SSD - Storm Grey

It’s inspiration all around with the Lenovo Yoga 7i 2-in-1, delivering 360° of flexibility, impressive performance, and ultra-immersive audio-visuals. Primed with creating power from up to the latest Intel Core Ultra processor, you can unleash greatness in every way. The 14” 16:10 WUXGA display makes entertainment and creative projects come to life like never before. All that with a fast-charging battery and all the ports you need, it's your art studio, home office, and cinema all in one.

Is this open box laptop is just box open or charged and used ?

Hi, Ali. It will depend on the open-box item and the condition it is in. The following quote is an excerpt from a Best Buy website that explains what open-box means, "The open-box designation refers to products that have been returned to a Best Buy store. Some of these items are just like new, while others might have slight wear or cosmetic damage and are discounted accordingly." To learn more, here is a link to the webpage referenced above: https://www.bestbuy.com/site/electronics/outlet-refurbished-clearance/pcmcat142300050026.c?id=pcmcat142300050026

6 months ago

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Lenovo Product Expert