Hey, Hercules. While we're thankful for your business, we're sorry to hear that you're having trouble with your new IdeaCentre AIO. To try to resolve this, first, ensure that the battery terminals are clear of obstruction. Second, ensure that the USB transceiver that is housed in the mouse next to the battery slot is removed and placed into any USB-A port on your AIO. Also, check that the power switches for both the mouse and keyboard are set to on. If after these steps your issue persists, we then recommend you call Lenovo Support for additional help at: 877-453-6686. Hope this helps!
10 months ago
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Posted by:
Lenovo Product Expert