The system must be powered on for the CD/DVD door to open. Is there a disc in the drive that could be jammed in and preventing the door from opening? Could the door have been pushed closed out of alignment? There is a small pin hole near the top of the CD/DVD door that is a manual open. Use a pin to engage this manual open feature. Your warranty is 1-year from the date on your receipt. It is a limited warranty, covering OEM issues only.
8 years, 6 months ago
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Lenovo Product Expert