We are sorry to hear that you are having issues with your Lenovo Chromebook 3 11, model number 82BA001FUS. Be sure you are using the corrct USB-c port to charge this Chromebook 3 11. Only the USB-c port on the left side of the Chromebook 3 11 will charge the Chromebook. This Lenovo Chromebook 3 11 ships with its own 45W USB-C (3-pin wall side plug, USA compatible) AC adapter/charger, supports PD 3.0, 100-240V, 50-60Hz, included. Plug the charger into the USB-c port on the left side of the Chromebook then plug the charger into a wall socket. There is a LED light next to the USB-c charging port that will light up when the Chromebook is charging properly. Let the Chromebook charge for 15-minutes before trying to turn it on. After 15-minutes of charge time, press the power button and your Chromebook 3 11 will boot up normally. If your Chromebook still does not boot up, now reset your Chromebook back to original factory settings. Here is a link to instructions for resetting a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en&ref_topic=3417251. If the issue still continues after this reset, we recommend you contact Lenovo Tech Support for Chromebooks for additional help at: 800-426-7378.
2 years, 3 months ago
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