Overall Customer Rating
4.7 out of 5
4.7
Open Ratings Snapshot
Rating breakdown 27,654 reviews
5 Stars
22,802
4 Stars
3,273
3 Stars
881
2 Stars
197
1 Star
501
27654  reviews)
Features
4.9 out of 5
4.9
Performance
4.7 out of 5
4.7
Quality
4.7 out of 5
4.7
Value
4.6 out of 5
4.6
Ease of Use
4.7 out of 5
4.7
(27,654 Reviews)
96%of customers recommend this product. 
(
26,534 out of 27,654
)
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Overall Customer Rating
4.7 out of 5
4.7
Open Ratings Snapshot
Rating breakdown 27,654 reviews
5 Stars
22,802
4 Stars
3,273
3 Stars
881
2 Stars
197
1 Star
501
27654  reviews)
Features
4.9 out of 5
4.9
Performance
4.7 out of 5
4.7
Quality
4.7 out of 5
4.7
Value
4.6 out of 5
4.6
Ease of Use
4.7 out of 5
4.7
(27,654 Reviews)
96%of customers recommend this product. 
(
26,534 out of 27,654
)
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Customer Rating
1 out of 5
1
Never again
on August 1, 2025
Posted by: Vicky
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Verified Purchase:Yes
Worst experience in my 52 years dealing with customer support. Bunch of dummies
Length of ownership: 43
Mobile Submission: True
No, I would not recommend this to a friend.
Value
1 out of 5
1
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Customer Rating
1 out of 5
1
Was very dissapointed
on August 8, 2025
Posted by: Patc
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Verified Purchase:Yes
When I purchased the washing machine over the phone, I told the salesperson I don't need hoses. He said, I can't process your order unless you purchase new hoses. I said, I don't need hoses. He told me if they are not needed the installation people would take them back and credit my account. Again, I said I know 100 percent I don't need new hoses and I have new ones already. He said, we can't move forward with your order unless you include the hoses but the delivery person will take them back and credit you if they are not needed. A couple of days later the delivery people come and tell me we don't take them back you have to go to the store to return them. So, I go to the store and wait in line and the person had trouble processing the return because someone else had purchased the hoses previously and returned them which caused the system to be messed up. So, the store Manager had to be called to process the return. I believe the salesperson out right lied to me about this and I will not buy anything from Best Buy again. If a customer tells you, they don't want to purchase something you don't force them to purchase it and waste their time. Also, the hoses were not new, and the box was not sealed shut. They had been sold to another customer and then sold again to me.
Length of ownership: 28
Mobile Submission: False
No, I would not recommend this to a friend.
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Customer Rating
3 out of 5
3
Hidden Fees $ Not a fan
on September 26, 2025
Posted by: MelHat
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Verified Purchase:Yes
These seem necessary and required so why are they not included in the price. It’s hard to compare with other washing machines because some have this cost included. I don’t like hidden fees and when I went to check out even with total tech free installation and a great discount, these pushed up the cost unexpectedly.
If it’s necessary to have a unit installed with something, they should be included with the cost of the item.
Mobile Submission: True
I would recommend this to a friend!
Quality
5 out of 5
5
Value
2 out of 5
2
Ease of Use
5 out of 5
5
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Customer Rating
4 out of 5
4
Worth the extra $$
on October 7, 2007
Posted by: SoCalPal
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These hoses are worth the extra money considering how much you are investing in a washer these days!
What's great about it: Won't leave marks on the wall
What's not so great: Cost extra
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
Good quality washer hose
on May 8, 2012
Posted by: 06819996Harry
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from Houston, Texas
Best Buy said I needed to purchase a washer hose with my washer and they recommended this hose. I pointed out a competitor was selling the same washer and they included a washer hose in their price. So Best Buy matched it and I got this washer hose at no additional cost.
When the Samsung washer arrived, Samsung had included a standard rubber washer hose with the washer. (So you do not need to BUY a Best Buy washer hose.) Since Best Buy included the stainless steal washer hose for free, I had the installer use that one since it's better quality than a standard rubber washer hose.
What's great about it: better quality than the standard rubber washer hose
What's not so great: Nothing (unless you pay extra for it)
I would recommend this to a friend!
Quality
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Was easy to get it installed
on January 7, 2019
Posted by: AngelM
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from Chicago IL
Verified Purchase:Yes
This was very helpful since it was needed to replace the hoses to install the new washing machine. It has been a couple of months and they are working great. would get again if I need to
Mobile Submission: False
I would recommend this to a friend!
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Customer Rating
1 out of 5
1
Incorrect item installed
on February 15, 2021
Posted by: Dissatisfied
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Verified Purchase:Yes
This isn't what was installed. 4Ft rubber hoses where installed and it is completely frustrating to get this corrected. It wasn't my mistake but I am burdened with the continual effort to try and get a replacement. Last attempt installer showed up without correct hoses and instructed me take off wrong hoses return to sore for an exchange then call for a third appt and then they would install correct ones...really. so frustrated with the entire process. I just want a refund and be done!
Length of ownership: 29
Mobile Submission: true
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Value
1 out of 5
1
Ease of Use
1 out of 5
1
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Customer Rating
5 out of 5
5
More than I expected!
on August 3, 2018
Posted by: SVMark
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from Sun Valley, Nevada
Verified Purchase:Yes
I didn’t think it possible to have these kinds of feelings for water inlet hoses, but BOY! was I wrong. I knew, from the moment I took them(yes, there are TWO for double your pleasure, if you know what I mean, nudge nudge, wink wink!) out of the box. The magnesium flare glint of that cold steel nearly fused my cornea, it was so bright and beautiful. Like staring into the Sun. And, should we even broach the subject of length? Dare we? Oh, yes, let’s! I was expecting a few mediocre inches of usable pipe, you know, like you’d have to talk about in hushed tones to your bestie the day after a horrible first date with THAT co-worker. But NOOOO! We are talking 6 full glistening feet of serpentine goodness, fully prepped to deliver the juice whichever way you want it...in, out, back, forth, hot, cold,up, down... oh, my, I simply MUST refresh my Mint Julep and have a cold,damp towel before we proceed.........(several minutes later) Suffice it to say, unless your taste for pipe is significantly more sophisticated than the rest of us, and considering that this is a TWO-PACK (OMG! Both at the same time?!?), just be happy that you’re wallet isn’t getting hosed for this type of experience. LET THE FLUIDS FLOW!
Mobile Submission: True
I would recommend this to a friend!
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