46 Questions & 102 Answers
for Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel
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AllQ:
We already have a working thru-the-door ice and water dispenser refrigerator, but are looking to upgrade. Would we need to purchase a new waterline kit or would we be able to utilize our existing hardware?by
Posted by:
Anonymous
9 years, 2 months ago
Answers
A:
We also had an existing thru-the-door ice and water dispenser and purchased this refrigerator to upgrade. You do not need a new line. The delivery men easily connected the new line from the refrigerator to our existing water line.by
Posted by:
from
Ohio
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8 years, 9 months ago
A:
You can use your existing hardware. We didby
Posted by:
from
Shreveport, La
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8 years, 11 months ago
A:
Nope I used my old water line with no issues.8 years, 11 months ago
A:
As long as you have previous refrigerator tubes, no need to get anything, its just hooked to this refrigerator.9 years, 1 month ago
A:
We had existing waterline and reused it, I don't think you will have any issues.9 years, 1 month ago
A:
Thanks for your interest in the RF28HMELBSR. While it isn't necessary to buy a new water line installation kit, it may be a good idea to replace the line since mineral deposits and impurities can build up over time, potentially impacting performance.- Ms. Samsung
by
Posted by:
Anonymous
9 years, 2 months ago
A:
I'm pretty sure you don't need the extra kit. My old Electrolux fridge had a water line connection for through-the-door water and ice. Simply turn off the water to the copper or plastic tubing going to the fridge (I found my shut-off valve under the kitchen sink) and hook up the line to the included plastic water line on the back of this unit. The Best Buy delivery guys did the hook-up in about 30 seconds, using only a crescent wrench to tighten the connection. I had exactly the same question and I don't think you'll have any problem.by
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9 years, 2 months ago
A:
Should be able to use existing supply lineby
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9 years, 2 months ago
by
Posted by:
Anonymous
9 years, 4 months ago
Answers
A:
My iPhone doesn't communicate with this fridge at all.by
Posted by:
from
Sheboygan, WI
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8 years, 3 months ago
A:
not all apps work with the iphone, the find the phone will only work with an android phone or Samsungby
Posted by:
from
birmingham
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8 years, 8 months ago
A:
It is primarily designed for Samsung phones. There is a Samsung Smart Home app for the iPhone which lists both the refrigerator as well as other Samsung devices, but I haven't been able to get it to connect. Not sure if there will be a further upgrade to the app, but I will be looking for it and keep trying. Also, as a caveat, I am having issues with the LCD screen which will be replaced 8/7, so if I am able to connect, I will update this post.by
Posted by:
from
Colorado Springs
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8 years, 9 months ago
A:
Does not work with the iphone, but do not discount it one day with an app in the future. Works with android phones.by
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8 years, 9 months ago
A:
I have and Apple I Phone and I believe it will only hook up to Samsung productsI also have a 65" Samsung curved screen UHD TV and did not try to hook up the TV because I have Dish net and I would say you have to go thru the TV and not a cable box to use this feature
by
Posted by:
from
Tucson, AZ
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8 years, 11 months ago
A:
I believe this may be 1 Item that is not Apple compatible lol9 years, 1 month ago
A:
Only works with Samsung made products.by
Posted by:
from
JAX
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9 years, 1 month ago
A:
Thanks for your interest. Please check the Apple App Store for information and availability of the Samsung Smart Home app.- Ms. Samsung
by
Posted by:
Anonymous
9 years, 4 months ago
A:
This refrigerator is WI_FI enabled. It works for iPhone too.9 years, 4 months ago
Q:
A few months ago, a number of fridge owners reported having issues connecting with the Google calendar app (the issue was linked to the use of an old Google API). For people who have bought this fridge recently or have updated their software, has this issue been fixed?by
Posted by:
fredgmus
8 years, 10 months ago
Answers
A:
Bought in Dec 2015, google calendar app works for now - 3/2016, but not epicurious!!!8 years, 1 month ago
A:
My google calendar works fine with my fridge!8 years, 7 months ago
A:
Yes it was resolved. I recently purchased one and successfully connected and synced with Gmailby
Posted by:
from
Charlotte NC
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8 years, 8 months ago
A:
I had no problems with the calendar. There was a update with the unit powered on so maybe that fixed it.by
Posted by:
from
WILMINGTON
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8 years, 9 months ago
A:
Yes indeed, the Google calendar doesn't work. Issue still not fixed. It may be fixed recently, I only tried it ones in the beginning.by
Posted by:
from
Google calendar
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8 years, 9 months ago
A:
I have no problem connecting...by
Posted by:
from
Buford Ga.
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8 years, 9 months ago
A:
Hi Fredgmus,There are a number of factors outside of the RF28HMELBSR that can affect its ability to connect to the Google calendar, such as the home's WiFi connection, the user's Google account or Google's server, etc. If the connection and set-up procedure from the User Manual are followed and the WiFi connection is established, it may be necessary to contact Google in addition to Samsung to help troubleshoot if the app is not working properly. Because of all these variables, each issue would need to be addressed on a case by case basis.
Thanks for your interest,
Ms. Samsung
by
Posted by:
Anonymous
8 years, 9 months ago
Q:
It recognizes the other Samsung TVs but won't connectby
Posted by:
Chainsaw
from
Colorado Springs
9 years, 6 months ago
Answers
A:
I was told to go purchase a Samsung 6 series TV to get it to work. After spending $1300 on a new TV it sees the television but still get the error TV not available.by
Posted by:
from
Avon Ohio
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8 years, 8 months ago
A:
I believe it only technically works with the 6300 series of TV's. We have a 7000 series and it detects the TV, but it always says it's not available. Kind of strange the higher end TV's don't work.by
Posted by:
from
JAX
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9 years, 1 month ago
A:
When it says connect, and stalls, i found that you have to run to the other TV and ALLOW it to be connected by a third party. Don know how I would have seen that as obviously you are at the fridge. Try that. And make sure your other TV is ON and connected to SAME wifi network.9 years, 2 months ago
A:
I have not had the luck to get mine working but your HDTV should provide prompt asking you to allow the fridge to connect. Did you select he allow button on your HDTV?by
Posted by:
from
Fort Washington, Maryland
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9 years, 4 months ago
A:
FYI:1st: The other samsung TV you trying to connect only works if you have a coaxial cable connected not HDMI.
2nd: Some older smart tv is not compatible with this fridge.
9 years, 5 months ago
A:
I'm sorry to hear you're having an issue with the Kitchen TV feature on your RF28HMELBSR. It's important that the Samsung TV is a compatible model and is connected to the same WiFi network as the refrigerator. If you've followed the step by step instructions on pages 53-54 of the manual, as well as the troubleshooting tips on page 110 and are still unable to connect, I would suggest calling 800-SAMSUNG to speak with an agent who will be happy to assist you. Please note that some TVs have a limit to the number of devices they can connect to, so you may need to check the TV manual to determine whether the TV's device capacity has been met.Thank you,
Ms. Samsung
by
Posted by:
Anonymous
9 years, 6 months ago
Q:
Does this fridge with a stainless steel finish allow you to put magnets on the doors? I really enjoy hanging pictures (with magnets) on my refrigerator.by
Posted by:
tulip749
from
pittsburgh, pa
8 years, 10 months ago
Answers
A:
The sides will hold magnets but not the front.by
Posted by:
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8 years, 2 months ago
A:
No, only the sides are magnetic8 years, 4 months ago
A:
NO ! You can hang stuff on the sides.8 years, 7 months ago
A:
Noby
Posted by:
from
Pikesville MD
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8 years, 10 months ago
A:
No...but the sides are magnetic and that's where we put have our important things. Probably not bad, though...as it keeps the nice clean look of the fridge vs cluttering it up.8 years, 10 months ago
A:
You cannot put magnets on the front doors, but you can put them on the side.8 years, 10 months ago
A:
Hi Tulip749,The stainless steel finish on most Samsung Refrigerators is not magnetic, but the sides are.
Thanks for your interest,
Ms. Samsung
by
Posted by:
Anonymous
8 years, 10 months ago
A:
Yes, a magnet will stick.8 years, 10 months ago
A:
the doors do NOT support magnets, however the sides do.by
Posted by:
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8 years, 10 months ago
by
Posted by:
PattiKate
from
Florida
9 years ago
Answers
A:
The filter is in the middle, lower, front of the fridge and you just turn the little bar handle and turn it to remove the old and put in the new.by
Posted by:
from
Wisconsin
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8 years, 10 months ago
A:
Check the manual however they sell them at most places that carry Samsung refrigerators. You just twist the filter and remove it and to install the new one, just insert and turn to tighten.by
Posted by:
from
Thousand Oaks
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8 years, 10 months ago
A:
Hi PattiKate,Instructions for replacing the filter and resetting the indicator light can be found on pages 86-87 of the User Manual for the RF28HMELBSR which can be downloaded as a pdf file from Samsung's website. The compatible replacement filter for this model is the HAF-CIN cartridge (Best Buy SKU #9923128).
Thanks for the question!
Ms. Samsung
by
Posted by:
Anonymous
9 years ago
Q:
can that hinged shelf go all the way up to the side of the refrigerator?by
Posted by:
Anonymous
9 years, 9 months ago
Answers
A:
Ours lifts up to a 90 degree to allow room for taller items.7 years, 8 months ago
A:
Yes, it goes up all the way. You may want to check to see if there is a problem, as it should go up all the way and stay up.by
Posted by:
from
Ohio
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8 years, 9 months ago
A:
If it's the one on the top left, you have to remove a screw for it to fold all the way up.8 years, 10 months ago
A:
Yes it can.by
Posted by:
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9 years, 4 months ago
A:
Takes a little pushing but it goes all the way up. Hinges are tight when you first get it but it will push all the way up with a little force.by
Posted by:
from
Nottingham, MD
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9 years, 4 months ago
A:
I don't know what you mean. I would go into the Best Buy near you for inspection of this item. This is a great product. You will be pleased with the purchase of this product.by
Posted by:
from
Philadelphila
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9 years, 8 months ago
A:
If you're talking about the upper most shelf on the left side, then yes. It will fold all the way up to allow taller items on the shelf below. Mine folds up at the hinge almost effortlessly.by
Posted by:
from
Nashville, TN
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9 years, 9 months ago
A:
Thanks for the question. I'm not sure if you're referring to the flip-up shelf next to the ice maker in your RF28HMELBSR or the retractable shelf that can be removed entirely or moved to other locations. The flip-up shelf which is attached to the side of the ice maker with a hinge should be able to flip up to the left so it's completely vertical. The front half of the retractable shelf can be pushed back so the shelf is about half of its full depth, but it can't flip up to be completely out of the way.- Ms. Samsung
by
Posted by:
Anonymous
from
Ridgefield Park, NJ
9 years, 9 months ago
Q:
The dishwasher, refrigerator, microwave, and stove all require expert installation; is the installation included when you buy the set? If not, how much does the installation cost?by
Posted by:
Stan
from
Acworth, GA
8 years, 8 months ago
Answers
A:
My husband installed all of our appliances and he is not an expect. Our local Best Buy wanted to charge us $125 to do just the microwave. For our gas stove they required us to purchase a new gas linefor $80 even though we had one that nothing was wrong with so we waived them installing. My guess
Is it would cost you an extra $300 to set up all appliances.
8 years, 5 months ago
A:
The delivery people hooked up the fridge for free8 years, 7 months ago
A:
I only purchased the refrigerator. The only requirement we had, was that we had to have a new refrigerator waterline kit which costs us about $30. With this item on hand, the installation was included. In a way, you end up paying for the installation in this way, since you don't have the option to reuse your old waterline, if you already have one. On the plus side, you do get a new waterline. Also, I believe you could provide a waterline from another vendor, if you are able to find a new one for less than $30 elsewhere. Hope this helps.by
Posted by:
from
Houston
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8 years, 7 months ago
A:
Hi Stan,Thanks for your interest in these Samsung Appliances! For information about delivery and installation, please contact Best Buy by calling 888-BEST BUY or through your local store.
- Ms. Samsung
by
Posted by:
Anonymous
8 years, 8 months ago
Q:
I got the fridge and plugged it in yesterday. It was working fine for about an hour but after the weatherbug app updated the screen now asks for the city to be updated but its completely unresponsive. The screensaver will come up and will switch back to the main screen when any door/drawers open but stays on the update city from the weatherbug app. Don't know if its related or not but the cool drawer between fridge and freezer also doesn't cycle between the different temp zonesby
Posted by:
Kudro
from
Pattersonville, NY
8 years, 8 months ago
Answers
A:
There is a reset button that you can push. You need a pen as it is small. Look at the right hand side by the buttons for ice.7 years, 9 months ago
A:
The day I got mine, the wi-fi worked good for any hour then froze. I called Samsung and they had no clue. I unplugged the fridge, disconnected the wifi and started over and it's worked fine since.by
Posted by:
from
Iowa
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8 years, 6 months ago
A:
Hi Kudro,I'm sorry to hear you're having some issues with the RF28HMELBSR and its apps. I would suggest calling 800-SAMSUNG to speak with an agent who will be happy to assist you in troubleshooting or scheduling service, if necessary.
Thank you,
Ms. Samsung
by
Posted by:
Anonymous
8 years, 8 months ago
4 answers
What's temperature I need to set for this refrigerator ? For freezer and fridge? I just got today
by
Posted by:
Jagdeep singh
from
Los Angels , ca
8 years, 4 months ago
Answers
A:
Upper 36 / middle 33 / lower 0by
Posted by:
from
Sheboygan, WI
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8 years, 3 months ago
A:
Hi Jagdeep singh,The recommended temperature settings for the refrigerator and freezer compartments in the RF28HMELBSR are 37°F and 0°F, respectively.
Thanks for the question!
Ms. Samsung
by
Posted by:
Anonymous
8 years, 4 months ago
A:
I have mine set to 38 F for the fridge and -2 F for my freezer. No problems and uses a little less energy with these temps.by
Posted by:
from
Canton, MI
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8 years, 4 months ago
A:
Recommended temperatures are in the owners manual. They have worked fine for me.8 years, 4 months ago
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