A:
It's not common for this to happen, and we're sorry to hear that you're having trouble booting.
Please take the unit to the Best Buy Geek Squad Agents at your local Best Buy to see if they can assist in resetting the unit. That would be the quickest and likely easiest way to get your unit reset properly.
We're sorry again to hear about this, but we look forward to assisting you in a reset. If it would be easier to send it in for service, please contact the Samsung customer service center for further information.
--Mr.Samsung