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Samsung's Answers

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Samsung - 75 Class CU7000 Crystal UHD 4K Smart Tizen TV (2023)

True-to-life color. Effortless connectivity. Dazzling 4K value. Samsung Crystal UHD is worth a look (and more). Effortlessly access TV shows, movies and ambient content using the Samsung Smart Hub, or find a range of great games on the Samsung Gaming Hub.* Enjoy content even more clear than it was created as its upgraded to 4K resolution

Can this model work with wireless headphones and still play sound from the tv?

Hi Nicole,

Yes, you can use both TV and Bluetooth device audio simultaneously using the Multi-Output Audio feature. When this function is active, you can set the volume of the Bluetooth headphones higher than the volume of the TV speaker.

~Samsung Advisor

3 years, 5 months ago

Posted by:

Samsung

Samsung - 65 Class CU7000 Crystal UHD 4K Smart Tizen TV (2023)

Does this model have multi-output audio? The manual says it may not be supported depending on geographical area.

Hi alaska42,

Yes, the CU7000 TV does offer multi-audio output.

~Samsung Advisor

3 years, 5 months ago

Posted by:

Samsung

Samsung - 33 in. Wide 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone - Stainless Steel

This Top-Freezer Refrigerator features FlexZone with versatile freezer and fridge convertible zones and Twin Cooling, maintaining the humidity level of the refrigerator and keeping foods fresher longer.

See all Q&A for this product

What should I do I don't want to connect the ice maker? I was told to get a "stop valve" but what kind? I wast old that a stop valve is needed to cover the connection hole..

Hi Tasha,

Thanks for your question about the compatible stop valve for your Samsung refrigerator model.

Please visit the website of our authorized distributor for parts and accessories for the compatible stop valve you need.

https://samsungparts.com/pages/supports

Leo

3 years, 5 months ago

Posted by:

Samsung

Samsung - 85" Class QN900C Neo QLED 8K Smart Tizen TV (2023)

Experience our greatest of all time. This trailblazer of Samsung TVs doesn~t just boast amazing tech specs. It~s got style, too with a virtually bezel-free design that~s as wow-inspiring and guest impressing as the picture itself. Samsung~s Neo QLED 8K delivers unparalleled picture quality and mind-blowing sound. The powerful processor transforms your favorite content into stunning 8K, and the smallest details come to life with our iconic Quantum Mini LED technology complemented by lifelike sound with Dolby Atmos, Object Tracking Sound Pro and Q-Symphony 3.0.

How much does the Slim One Connect Box weigh?

Best Answer

Hi Bryan - The Slim One Connect Box weighs 8 pounds.
~ Samsung Specialist

3 years, 5 months ago

Posted by:

Samsung

Samsung - 32 in. Wide 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

33" wide Smart Counter Depth 3-Door French Door Refrigerator with a modern look that blends seamlessly into your kitchen.

See all Q&A for this product

can the wheels be removed to make it less than 70" tall?

Greetings!

We appreciate your question about removing the casters to lower the overall height of this Samsung refrigerator.

The wheels on this refrigerator model are not detachable as they are used for mobility and stability (leveling).

Leo

3 years, 5 months ago

Posted by:

Samsung

Samsung - PRO Plus 256GB microSDXC UHS-I Memory Card With Adapter

Your new go-to card + adapter combo, the Micro SD PRO Plus + Adapter makes capturing seamless 4K video on compatible phones or drones a breeze. Plus, the expanded storage provides you the freedom to play more high-performance and intensive games on your tablet or gaming device. It~s all the extra space you need from a brand you can count on.

Will this memory card be able to save music to it or be used for an mp3?

Chuck,

Yes, the PRO Plus microSD card can be used to store a variety of files, including music files like MP3.

~Samsung Pro

3 years, 5 months ago

Posted by:

Samsung

Samsung - 43" Class CU8000 Crystal UHD 4K Smart Tizen TV (2023)

One screen. All the things. With effortless performance, crowd-pleasing features and great value, you can bring home a winner~and feel like a million bucks. Watch your favorite movies and TV shows in captivating 4K resolution as the Crystal Processor automatically transforms every frame. Picture quality is improved as colors, contrast, and motion are analyzed and adjusted as you watch.

Is this TV really 44.5 inches tall with the stand? That feels like it's a misprint to me. That would mean an 11 inch stand for a 23 inch TV!

Hi gnarlygeek,

You are correct; the 43" CU8000 has a height of 22" without the stand and 23.6" with the stand. Thank you for letting us know about the incorrect spec; we will work to get this fixed.

~Samsung Advisor

3 years, 5 months ago

Posted by:

Samsung

Samsung - BESPOKE 30 cu. ft. French Door Smart Refrigerator with AutoFill Water Pitcher - White Glass

Extra-large capacity 3-Door French Door Refrigerator with customizable and changeable door panels available in a variety of colors and finishes. Reinvent water and ice the way you want it with Samsung~s Auto Fill Water Pitcher and Dual Ice Maker with cubed ice and Ice Bites

I purchased my Samsung Bespoke 30 Cubit refrigerator in Dec 22 but in March 2023, I opened my freezer and it looked like it snowed inside and today, 4/7/23, the freezer is warm and I have ice cream melting. Is there something that I missed setting up?

Greetings!

We are here to help you with the temperature of the freezer on this Samsung refrigerator model.

I have shared several related Samsung videos and links that will guide you on what steps to take.

My Samsung refrigerator is not cool enough:
https://www.youtube.com/watch?v=FiAGtKdGHPA

What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4

My Samsung refrigerator is too cold:
https://www.youtube.com/watch?v=40o6rKjU9UM

Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment:

Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/

Samsung freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/

You may visit this model's user manual shared below for additional steps to take. Turn to page 64.

https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145651682 to help our team pull up your information.

Leo

3 years, 5 months ago

Posted by:

Samsung

Samsung - 15.6 cu. ft. Top Freezer Refrigerator with All-Around Cooling - Stainless Steel

15.6 cu. ft. capacity Top Freezer Refrigerator with All-Around Cooling is beautifully designed with a modern look that blends seamlessly into your kitchen.

What is the depth with the door open?

Greetings!

We appreciate your question about the depth measurement of this Samsung refrigerator model.

The depth of this refrigerator model when the door is open will be 54 3/8 inches.

Leo

3 years, 5 months ago

Posted by:

Samsung

Samsung - 65" Class The Frame QLED 4K UHD Smart Tizen TV (2022)

Artwork, shows, movies and memories display what you love on The Frame, the picture frame like TV. See everything on the QLED 4K TV at 100% Color Volume with Quantum Dot that saturates your screen with a billion colors. Switch on Art Mode and transform your TV into your own personal art exhibit.~ ~QLED televisions can produce 100% Color Volume in the DCI P3 color space, the format for most cinema screens and HDR movies for television.

Hi ithere is already a tv mount on the wall, can I connect the tv to it and not use the black box?

The Frame TV comes with a SlimFit Wall Mount. The One Connect Box is required for use with The Frame TV as this houses all input connections, as well as power.
~ Samsung Specialist

3 years, 5 months ago

Posted by:

Samsung