Hi JODyMay,
Thank you for reaching us regarding the steps to remove the glass shelve of the Samsung refrigerator.
To help you with this, I will provide you with a link that indicates the steps on pages 62 and 63.
Here's a link: https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
ticket number: 1144501459
^Rainly