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 Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
Samsung 1.9 Cu. Ft. Over-the-Range Microwave: This Samsung over-the-range microwave makes preparing multiple dishes effortless with a large 1.9 cu. ft. capacity, accommodating even your big dishes. The Sensor Cook technology automatically adjusts your cooking time for optimal results. Additionally, the fingerprint-resistant finish helps reduce smudges and minimizes cleaning.
 

It’s not heating anything up at all. There’s a power button that doesn’t seem to do anything.

Hi Sea,

Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.

I have shared links below that may help with your concerns with the microwave.

https://www.samsung.com/us/support/troubleshooting/TSG01001964/

https://www.samsung.com/us/support/troubleshooting/TSG01001963/

Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

One (1) Year Parts and Labor.

Ten (10) Years Magnetron Part (Part Only).

Please click on the link for complete details of warranty coverage.

https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144398959

Leo
4 years, 3 months ago
by
Posted by: 
Samsung
 
 Samsung - 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Samsung - 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
The Samsung Front Control Slide-in Gas Range is fully Wi-Fi connected and voice enabled, making it easy to create delicious meals for your family.
 

I have been told I need to buy a anti tip bracket. How many will I need?

Hi antitip

Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi, Fingerprint Resistant if how many anti-tip brackets are needed. Regarding your concern, we will be supplying you with an anti-tip bracket; hence you do not need to buy it.

I suggest you check this link to your installation manual for assistance.

https://downloadcenter.samsung.com/content/EM/202202/20220210175354398/Install_NX60T8751_BEST_BETTER_AA_DG68-01243A-04_EN-MES-CFR_211207.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144398945

^Camille
4 years, 3 months ago
by
Posted by: 
Samsung
 
The Samsung Electric Cooktop offers flexible cooking technology. Fine tuned control makes quick adjustments between rapid boil and a low, even, simmer. Enjoy the comfort of Analog-Knobs combined with the advanced technology of digital touch display. Dual burner sync control allows easy heating for long pots or griddles.
 

What I can and cannot do from the smartthings app? I just got it delivered. am only able to monitor, cannot control any burners, cannot power on/off.

Images for this Question
(click to see full-size image)
User submitted photo
Hi nprasath.

Thank you for reaching out regarding your Samsung - 30" Electric Cooktop with WiFi and Rapid Boil™ on what can you do with the SmartThings app. Regarding your concern, here are the details,

The cooktop has a built-in WiFi module that you can use to sync the cooktop with the SmartThings app. On the smartphone app, you can:

• monitor the operating status and the power level settings of the cooktop
elements.

• check and change the timer settings.

Functions that can be operated from the SmartThings app may not work smoothly
if communication conditions are poor or the product is installed in a place with a
weak WiFi signal.

I suggest you check this link to your user manual for further assistance. Please go to page 25.

https://downloadcenter.samsung.com/content/UM/201904/20190417163536839/NZ30K7570R_DG68-00821B-06_EN-MES-CFR.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144398906

^Camille
4 years, 3 months ago
by
Posted by: 
Samsung
 
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
 

How can you unclog or clean a filter HAF CIN?

Hello.

Thank you for reaching out regarding your Water Filter for Select Samsung Refrigerators on how you can clean and unclog the water filter. Regarding your concern, the HAF FIN filter is not designed to be cleaned and unclogged. If the filter is already clogged, we advise you to change the water filter. The water filter is changed every 6 months or once the indicator on your fridge turns red.

I suggest you check this link for further assistance.

https://www.samsung.com/us/support/answer/ANS00060149/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144398875

^Camille
4 years, 3 months ago
by
Posted by: 
Samsung
 
 Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker - Stainless Steel
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker - Stainless Steel
Keep your groceries fresher by chilling or freezing them faster with this Samsung refrigerator. The Power Cool and Power Freeze options allow you to conveniently lower the temperature in the fridge or freezer within minutes.
 

How much clearance/space must be left around this refrigerator (top, each side, and behind)?

Hi Sarah.

Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker clearance for the refrigerator. Regarding your concern, here are the details:

•Allow 2.5" of clearance on hinge side of refrigerator when installing next to a wall where handle may make contact.

•Allow 1" minimum clearance at rear for proper air circulation and water/electrical connections. Allow a 3/8" minimum clearance at sides and top for ease of installation.

•Ensure each door and entryway in the home is wide enough for the refrigerator to be moved through easily

I suggest you check this link for the diagram of how much clearance is needed.

https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdf/RF260BEAESR.pdf
Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144398833

^Camille
4 years, 3 months ago
by
Posted by: 
Samsung
 
 Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
This four-door counter depth refrigerator features a Triple Cooling System designed to maintain optimal conditions within the stainless steel refrigerator and help keep your perishable fruits and vegetables fresher longer. FlexZone provides the ability to switch between cooling and freezing to maximize fresh food storage space. Plus, Ice Master ice machine, high-efficiency LED lighting, and Power Freeze and Power Cool for dropping the temperature in a compartment within minutes for quick chilling.
 

Clearance for ventilation

What is the minimum amount of space on the top and sides of the refrigerator? We have a refrigerator enclosure and it is a snug fit on the ref. Will it affect the performance of the ref?
Hello.

Thank you for reaching out regarding your Samsung - 23 cu. ft. Counter-Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator clearance for the refrigerator. Regarding your concern, here are the details:

•Allow 2" of clearance on hinge side of refrigerator when installing next to a wall where handle may make contact.

•Allow 1" minimum clearance at rear for proper air circulation and water/electrical connections. Allow a 3/8" minimum clearance at sides and top for ease of installation.

• Ensure each door and entry way in the home is wide enough for the refrigerator to be moved through easily.

I suggest you check this link for the diagram of how much clearance is needed.

https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-flex/gallery-refresh/pdf/Refrigerator_French-Door_RF23J9011SR_SPEC_SHEET.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144398808

^Camille
4 years, 3 months ago
by
Posted by: 
Samsung
 
 Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Keep your fresh and frozen foods organized in this Samsung French door refrigerator that features a 21.8 cu. ft. capacity, 6 gallon-size door bins and 2 humidity-controlled crispers to provide plenty of storage space.
 

what are the demensions?

Hi spy.

Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator what is the dimension. Regarding your concern, the dimension would be the following:

Product Dimensions with Hinges, Handles, and Door

29 3/4" W x 66 3/4" H x 36 1/4" D

Product Dimensions without Hinges and Door

29 3/4" W x 65 1/4" H x 30 7/8" D

Product Dimensions with Door with Handles

29 6/8" W x 66 6/8" H x 36 1/4" D

Product Dimensions with Door without Handles

29 3/4" W x 66 3/4" H x 34 3/4" D

Product Dimensions with Doors Open

29 3/4" W x 66 3/4" H x 45 6/8" D

Product Dimensions without Hinges or Handles

29 3/4" W x 65 3/8" H x 33 7/8" D

Product Dimensions without Door without Handles

29 3/4" W x 66 6/8" H x 30 1/2" D

Shipping Dimensions

31 7/8" W x 74 3/4" H x 36 1/4" D

Net Height with Hinge

66 3/4

Net Height without Hinge

65 3/8"

Width

29 3/4

I suggest you check this link for the full specs, dimensions and features.

https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/30-wide-22-cu-ft-french-door-refrigerator-stainless-steel-rf220nctasr-aa/#specs

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144398785

^Camille
4 years, 3 months ago
by
Posted by: 
Samsung
 
 Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
The Samsung Front Control Slide-In Electric Range is fully Wi-Fi connected and voice enabled, making it easy to create delicious meals for your family.
 

Does this have downdraft ventilation ?

Hi KB,

Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless steel.

The range is not equipped with a downdraft system. It does, however, have a vent for the oven at the back end of the cooktop.

I have shared the user manual link below. Please click on the link and turn to page 21 for the overview of the range.

https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144397553

Leo
4 years, 3 months ago
by
Posted by: 
Samsung
 
 Samsung - 5.8 Cu. Ft. Freestanding Gas Convection Range with Self-High Heat Cleaning - Stainless Steel
Samsung - 5.8 Cu. Ft. Freestanding Gas Convection Range with Self-High Heat Cleaning - Stainless Steel
The fan convection distributes heat throughout the oven faster and more evenly, saving much time. The large oven interior capacity can easily accommodate a big roast, multiple casserole dishes, or two racks of cookies for the holidays. The powerful and flexible cooktop comes with a griddle and cooks faster with 5 specialized burners, including two power burners and a simmer burner.
 

What kind of plug does this stove need?

Hi PaulD,

Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 5.8 Cu. Ft. Freestanding Gas Convection Range with Self-High Heat Cleaning - Stainless steel.

The range will have a 3 prong plug with it. I have shared the user manual link below. Please access the link and turn to page 7 for electrical information and warnings.

https://downloadcenter.samsung.com/content/EM/202011/20201113101642382/Install_NX58H56_DG68-00524A-13_EN-MES-CFR_201013.pdf

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144397485

Leo
4 years, 3 months ago
by
Posted by: 
Samsung
 
 Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ - Champagne
Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ - Champagne
Samsung's 4.5 cu. ft. capacity front load washer with steam eliminates stains without the need to pretreat. Self Clean+ keeps your washer drum fresh and clean, while Smart Care allows for easy troubleshooting from the convenience of your smartphone. Bring inspiration to your laundry room with beautiful designer colors, including a new champagne finish.
 

What type of plug comes with the dryer - 3 or 4 prong?

Hello Team,

Thank you for reaching out. We appreciate you letting us know your inquiry about the type of plug for the Samsung dryer. We understand how important this information is for you, and we're here to help.

As per checking, this Samsung washer comes with a power cord featuring a three-prong. However, the matching electric dryer uses a 4-prong plug for a four-wire receptacle, NEMA type 14-30R.

You may check page 17 of the user manual for the electrical requirements of this washer.
https://downloadcenter.samsung.com/content/UM/202106/20210608085028428/WF6100RSEHC_DC68-04006P-00_EN-CFR-MES_R.pdf

For other concerns, do not hesitate to reach out via our Support Channels below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number: 1144397483

-Angelica
4 years, 3 months ago
by
Posted by: 
Samsung