Samsung
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- Answer Count73539
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- First AnswerApril 24, 2013
- Last AnswerAugust 10, 2026
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Samsung - 5.0 Cu. Ft. High-Efficiency Top Load Washer with Super Speed - Black Stainless Steel
Samsung's 5.0 cu. ft. capacity top-load washer features Super Speed technology, which allows you to wash a full load in just 36 minutes without sacrificing cleaning performance. It is also equipped with Active WaterJet - a built-in faucet that lets you pre-treat stained clothes with a press of a button - and an EZ Access tub design that allows you to easily reach the bottom of the washer tub, stretch- free.
If I buy new will you Remove old washer and dryer?
Hello Dale,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if we remove the old Samsung washer and dryer. We understand that this is essential for you to know. We're here to help.
Per checking, installation, and removal of the old appliances depend on your agreement with the retailer where you will purchase the new product. We highly suggest getting in touch with the retailer for further information.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355973
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if we remove the old Samsung washer and dryer. We understand that this is essential for you to know. We're here to help.
Per checking, installation, and removal of the old appliances depend on your agreement with the retailer where you will purchase the new product. We highly suggest getting in touch with the retailer for further information.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355973
-Angelica
4 years, 4 months ago
by
Posted by:
Samsung
Samsung - 5.0 Cu. Ft. High-Efficiency Top Load Washer with Active WaterJet - White
Samsung's top-load washer has a large 5.0 cu ft. capacity to help you fit more in every load and cut down on laundry time, leaving more time for you. It is also equipped with Active WaterJet - a built-in faucet that lets you pre-treat stained clothes with a press of a button - and an EZ Access tub design that allows you to easily reach the bottom of the washer tub, stretch-free.
Do you install and take away old washer and dryer?
Hello Achefsmom,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if we install and take away the old Samsung washer and dryer. We understand that this is essential for you to know. We're here to help.
Per checking, installation, and removal of the old appliances depend on your agreement with the retailer. We highly suggest getting in touch with the retailer for further information.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355931
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if we install and take away the old Samsung washer and dryer. We understand that this is essential for you to know. We're here to help.
Per checking, installation, and removal of the old appliances depend on your agreement with the retailer. We highly suggest getting in touch with the retailer for further information.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355931
-Angelica
4 years, 4 months ago
by
Posted by:
Samsung
Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AddWash - Black Stainless Steel
Use a washer you can trust. This Samsung appliance is gentle on clothes and tough on dirt, stains and bacteria. Plus, it has the room and speed to get more laundry done in less time.
You stated in a different question: The compatible model pedestal for this washer (WF45K6500AW) is WE357A0W/XAA. You can find this information on our website Samsung.com under specifications accessories (https://bit.ly/2Pq57u1)... will WE357A0V/XAA work?
Hello Jim,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if the Samsung washer (WF45K6500AW) is also compatible with pedestal WE357A0V/XAA. We understand that this is essential for you to know. We're here to help.
As per checking, no, it will not work. The Samsung washer (WF45K6500AW) will only work with the pedestal WE357A0W/XAA.
Thank you, and stay safe!
Your Reference Ticket Number: 1144355882
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if the Samsung washer (WF45K6500AW) is also compatible with pedestal WE357A0V/XAA. We understand that this is essential for you to know. We're here to help.
As per checking, no, it will not work. The Samsung washer (WF45K6500AW) will only work with the pedestal WE357A0W/XAA.
Thank you, and stay safe!
Your Reference Ticket Number: 1144355882
-Angelica
4 years, 4 months ago
by
Posted by:
Samsung
Samsung - Universal Smart Home Adapter - White
Using the Samsung Universal Smart Adapter, you can monitor and control your appliances straight from your smartphone device using the Samsung SmartThings App. When using this adapter with compatible laundry models, you can check the progress of your laundry, receive alerts when the cycle is complete and program your cycles to fit your schedule. You can now use your smartphone to start or pause your washer or dryer and select cycles and other options, like temperature, rinse and spin cycles, away from home or from the comforts of your couch. The Smart Adapter also works with select refrigerators. With this feature, you can remotely check if your refrigerator door is open or closed, monitor the internal temperature, and turn on or off the power. See list of compatible models below.
this adapter is compatible with samsung washers?
Hello Alex,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this adapter is compatible with Samsung washers. We understand that this is essential for you to know. We're here to help.
As per checking, yes, the adapter is compatible with Samsung washers which are:
WF50K7500AV, WF50K7500AW, WF45K6500AV, and WF45K6500AW.
You may visit our website to learn more about this Samsung Universal Home Adapter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/smart-adapter-laundry-2018-hd2018gh/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355764
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this adapter is compatible with Samsung washers. We understand that this is essential for you to know. We're here to help.
As per checking, yes, the adapter is compatible with Samsung washers which are:
WF50K7500AV, WF50K7500AW, WF45K6500AV, and WF45K6500AW.
You may visit our website to learn more about this Samsung Universal Home Adapter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/smart-adapter-laundry-2018-hd2018gh/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355764
-Angelica
4 years, 4 months ago
by
Posted by:
Samsung
Samsung - 5.9 cu. ft. Freestanding Electric Range with Self-Cleaning - Stainless Steel
The Samsung freestanding range with a large 5.9 cu. ft. capacity oven can easily accommodate a big roast, multiple casserole dishes, or two racks of cookies. It also has a powerful and flexible cooktop with five heating elements, including two dual elements, to provide an element that accommodates multiple pan sizes, whether you're boiling water, melting chocolate, or simmering sauce. The self-cleaning setting has 3 different options, depending on your cleaning needs.
I need a 5 burner easy to clean fingerprint proof oven stainless steel.
Hi Troy.
Thank you for reaching out regarding your Samsung - 5.9 cu. ft. Freestanding Electric Range with Self-Cleaning and showing interest in our product. I understand you need to have a 5 burner, easy clean and fingerprint resistant. Regarding your concern, we have black stainless steel, which is finger resistant finish. We also have a self-clean feature to assist you in cleaning the oven if there is any leftover grease or residue.
I suggest you check this link to where you can purchase this 5 burner gas range.
https://www.samsung.com/us/home-appliances/ranges/electric/5-9-cu-ft-freestanding-electric-range-in-black-stainless-steel-ne59t4311sg-aa/#support
Also, I have included this link of your user manual to explain the Self Clean feature further. Please go to page 34.
https://downloadcenter.samsung.com/content/UM/202002/20200210164110180/NE59M4310_AA_DG68-00881A-03_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144355715
^Camille
Thank you for reaching out regarding your Samsung - 5.9 cu. ft. Freestanding Electric Range with Self-Cleaning and showing interest in our product. I understand you need to have a 5 burner, easy clean and fingerprint resistant. Regarding your concern, we have black stainless steel, which is finger resistant finish. We also have a self-clean feature to assist you in cleaning the oven if there is any leftover grease or residue.
I suggest you check this link to where you can purchase this 5 burner gas range.
https://www.samsung.com/us/home-appliances/ranges/electric/5-9-cu-ft-freestanding-electric-range-in-black-stainless-steel-ne59t4311sg-aa/#support
Also, I have included this link of your user manual to explain the Self Clean feature further. Please go to page 34.
https://downloadcenter.samsung.com/content/UM/202002/20200210164110180/NE59M4310_AA_DG68-00881A-03_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144355715
^Camille
4 years, 4 months ago
by
Posted by:
Samsung
Samsung - 7.4 Cu. Ft. Gas Dryer with Steam and Sensor Dry - Black Stainless Steel
The Samsung 7.4 cu. ft. Extra-Large Capacity Gas Dryer with steam freshens clothes and removes wrinkles. It automatically adjusts drying time by sensing moisture so your clothes do not over or under dry. The NSF certified sanitize cycle eliminates 99.9% of household bacteria from laundry. The extra-large capacity is big enough to handle a king-size comforter.
What does the plug for the dryer look like?
Hello Catie,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry on what does the plug for this Samsung dryer looks like. We understand that this is essential for you to know. We're here to help.
You need to use a 4-prong plug for a four-wire receptacle, NEMA type 14-30R.
You may check pages 14-16 of the user manual to learn more about the electrical requirements of the product.
https://downloadcenter.samsung.com/content/UM/201909/20190913033954955/DV7750M_DC68-03170Y-05_EN_CFR_MES.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355706
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry on what does the plug for this Samsung dryer looks like. We understand that this is essential for you to know. We're here to help.
You need to use a 4-prong plug for a four-wire receptacle, NEMA type 14-30R.
You may check pages 14-16 of the user manual to learn more about the electrical requirements of the product.
https://downloadcenter.samsung.com/content/UM/201909/20190913033954955/DV7750M_DC68-03170Y-05_EN_CFR_MES.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355706
-Angelica
4 years, 4 months ago
by
Posted by:
Samsung
Samsung - 6.0 cu. ft. Front Control Slide-In Gas Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Tuscan Stainless Steel
The Samsung front control slide-in gas range with Air Fry is fully Wi-Fi connected and voice enabled, making it easy to create delicious and healthier* meals for your family. *As compared to deep frying.
Does this range include a broiler? If so, is it in the oven or is it below in place of a drawer?
Hello
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Front Control Slide-In Gas Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant if this range includes a broiler and where is this located. Regarding your concern, this has a broiler setting and uses the oven. The broil burner is at the top of the oven.
I suggest you check this link to your user manual for further assistance. Please go to page 24.
https://downloadcenter.samsung.com/content/UM/202103/20210316140714381/NX9000T_NX60T8511SS_AA_DG68-01221A-06_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144355590
^Camille
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Front Control Slide-In Gas Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant if this range includes a broiler and where is this located. Regarding your concern, this has a broiler setting and uses the oven. The broil burner is at the top of the oven.
I suggest you check this link to your user manual for further assistance. Please go to page 24.
https://downloadcenter.samsung.com/content/UM/202103/20210316140714381/NX9000T_NX60T8511SS_AA_DG68-01221A-06_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144355590
^Camille
4 years, 4 months ago
by
Posted by:
Samsung
Samsung's 4-Door French Door 28 cu. ft. Refrigerator with modern design features FlexZone Drawer which has four temperature settings for storing various food items. Twin Cooling Plus optimizes the temperature and humidity in the fridge and freezer.
What is the depth front to back
Hi jim
Thank you for reaching out regarding your Samsung - 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer; what is the depth front to back. Regarding your concern, here are the dimensions.
Product Dimensions with Hinges, Handles, and Door
35 3/4" W x 70" H x 36 1/2" D
Product Dimensions without Hinges and Door
35 3/4" W x 68 7/8" H x 29 3/8" D
Product Dimensions with Door without Handles
35 3/4" W x 70" H x 34" D
Shipping Dimensions
38 1/4" W x 75 3/4" H x 36 1/4" D
Net Depth with Door Handle
36 1/2"
Net Height with Hinge
70"
Net Height without Hinge
68 7/8"
Net Depth w/o Door Handle
34"
Depth without Door (in)
29 3/8"
Width
35 3/4
I suggest you check this link to assist you further.
https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/28-cu--ft--4-door-french-door-refrigerator-in-fingerprint-resistant-stainless-steel-rf28r7201sr-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144355483
^Camille
Thank you for reaching out regarding your Samsung - 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer; what is the depth front to back. Regarding your concern, here are the dimensions.
Product Dimensions with Hinges, Handles, and Door
35 3/4" W x 70" H x 36 1/2" D
Product Dimensions without Hinges and Door
35 3/4" W x 68 7/8" H x 29 3/8" D
Product Dimensions with Door without Handles
35 3/4" W x 70" H x 34" D
Shipping Dimensions
38 1/4" W x 75 3/4" H x 36 1/4" D
Net Depth with Door Handle
36 1/2"
Net Height with Hinge
70"
Net Height without Hinge
68 7/8"
Net Depth w/o Door Handle
34"
Depth without Door (in)
29 3/8"
Width
35 3/4
I suggest you check this link to assist you further.
https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/28-cu--ft--4-door-french-door-refrigerator-in-fingerprint-resistant-stainless-steel-rf28r7201sr-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144355483
^Camille
4 years, 4 months ago
by
Posted by:
Samsung
Samsung - 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
The Samsung Front Control Slide-in Gas Range is fully Wi-Fi connected and voice enabled, making it easy to create delicious meals for your family.
Can a longer power cord replace the current cord if it doesn’t reach the outlet.
Hello
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi, Fingerprint Resistant if you can use a longer power cord, replace the current cord if it doesn’t reach the outlet. Regarding your concern, we highly suggest you do not modify the power plug, power cord, or
power outlet in any way.
I suggest you check this link to your user manual for further assistance. Please go to page 9.
https://downloadcenter.samsung.com/content/UM/202103/20210308174840236/NX60T8111SS_AA_DG68-01223A-06_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144355454
^Camille
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi, Fingerprint Resistant if you can use a longer power cord, replace the current cord if it doesn’t reach the outlet. Regarding your concern, we highly suggest you do not modify the power plug, power cord, or
power outlet in any way.
I suggest you check this link to your user manual for further assistance. Please go to page 9.
https://downloadcenter.samsung.com/content/UM/202103/20210308174840236/NX60T8111SS_AA_DG68-01223A-06_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144355454
^Camille
4 years, 4 months ago
by
Posted by:
Samsung
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
Is this the correct water filter replacement for the Samsung Side-by-Side Refrigerator model RS27T5200SG/AA with Best Buy SKU #6397574?
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this is the correct water filter replacement for the Samsung Side-by-Side Refrigerator model RS27T5200SG/AA with Best Buy SKU #6397574. We understand that this is essential for you to know. We're here to help.
As per checking, your Samsung refrigerator is compatible with HAF-QIN Refrigerator Water Filter.
You may visit samsungparts.com should you wish to purchase a water filter replacement.
I've also included a helpful link containing information about replacing the water filter in your Samsung refrigerator that you can check.
https://www.samsung.com/us/support/answer/ANS00060149/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355415
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this is the correct water filter replacement for the Samsung Side-by-Side Refrigerator model RS27T5200SG/AA with Best Buy SKU #6397574. We understand that this is essential for you to know. We're here to help.
As per checking, your Samsung refrigerator is compatible with HAF-QIN Refrigerator Water Filter.
You may visit samsungparts.com should you wish to purchase a water filter replacement.
I've also included a helpful link containing information about replacing the water filter in your Samsung refrigerator that you can check.
https://www.samsung.com/us/support/answer/ANS00060149/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144355415
-Angelica
4 years, 4 months ago
by
Posted by:
Samsung