Samsung
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- Answer Count73548
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- First AnswerApril 24, 2013
- Last AnswerAugust 10, 2026
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Samsung - HW-A550 2.1ch Sound bar with Dolby 5.1 - Black
Elevate your experience with virtual 3D surround sound.
Hi, I try to connect a ps4 through optical cable but I can’t use this because always select HDMI ARC. I have a delay audio with hdmi ARC.
Hi JuanP! If connected to the TV via HDMI ARC, the soundbar will automatically switch to the ARC input instead of the digital optical connection. Either remove the HDMI connection to the TV allowing the soundbar to utilize the optical connection from the PS4, or connect the PS4 direct to the TV allowing the sound to pass through the TV to the soundbar. You can adjust the Audio Sync by pressing the Sound Control button on the remote. Should you need additional assistance with this, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 4.1-Channel Soundbar with Wireless Rear Speaker Kit and DOLBY AUDIO / DTS 2.0 - Black
Elevate your audio experience with high-quality optimized sound.
How do you turn the volume up on rear speakers on model A-470
Hi! To adjust the rear speaker volume level, press the sound control button to access the Rear Level setting, then use the Up/Down buttons to select a setting between -6 to +6. Should you need additional assistance with this, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
^Tim
^Tim
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - HW-Q600A 3.1.2ch Sound bar with Dolby Atmos - Carbon Mid Silver
Elevate your entertaining experience with immersive 3D sound. The power of Samsung sound bar Q600A makes surround soundbar comes to life with speakers that fire from front, side and above.
Is this soundbar worth the $120 or so upgrade from the HW-A650? This one just have the upward firing speakers and it Dolby Atmos, although I have read that it's not great. Thank you!
Hi Mark! Samsung features a wide range of soundbars each with their own features and improvements. Should you want a more immersive sound experience, I would suggest upgrading to the HW-Q600A featuring Dolby Atmos Support. This will allow the soundbar to further fill the room with sound by utilizing the built in upward firing sound from the Acoustic Beam. In addition to Dolby Atmos, you can pair the HW-Q600A to a Q Symphony compatible Samsung TV allowing the TV speakers and soundbar to work together to get the most out of your products.
^Tim
^Tim
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - HW-Q65T 7.1ch Soundbar with Dolby 5.1 / DTS Virtual:X - Black
Elevate your entertaining experience with immersive 3D sound. The power of Samsung sound bar Q65T makes surround soundbar comes to life with speakers that fire all around you.
Will my epson 2250 projector Bluetooth connect with the sound bar? I have a audio out on projector but not connecting either with wire or Bluetooth.
Images for this Question
(click to see full-size image)
Hi Bikerbill48! The HW-Q65T features the ability to connect to devices that can transmit a Bluetooth signal. You must first make sure to pair the devices by putting the soundbar in the Bluetooth Pairing mode. Should you need assistance with the Bluetooth connection to your device, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
^Tim
^Tim
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
Create new recipes every day. This spacious Samsung range is equipped with all the tools you need to expand your culinary skills. The Guiding Light controls, reversible cast iron griddle, custom wok grate, and more, will help you bring variety to every mealtime.
My current, old gas stove has a brushed stainless top that is TERRIBLE to clean. How is this cooking surface to clean?
Hello,
Thank you for reaching out and raising your concern about your Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range. I'm sorry to hear that you're having a hard time cleaning your gas stove. I understand you want to know how to clean the cooking surface on your Slide-In Gas Convection Range. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049945/ to guide you on how to clean your Samsung gas cooktop.
You can also watch the video on this link https://www.youtube.com/watch?v=7PXk8W_KNDQ on how to use the self-clean feature on Flex Duo ovens and ranges.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144272801.
-Noraina
Thank you for reaching out and raising your concern about your Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range. I'm sorry to hear that you're having a hard time cleaning your gas stove. I understand you want to know how to clean the cooking surface on your Slide-In Gas Convection Range. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049945/ to guide you on how to clean your Samsung gas cooktop.
You can also watch the video on this link https://www.youtube.com/watch?v=7PXk8W_KNDQ on how to use the self-clean feature on Flex Duo ovens and ranges.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144272801.
-Noraina
4 years, 5 months ago
by
Posted by:
Samsung
Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
Light for filter
I changed the filter in my Samsung Refridgerator. The light is still red. I ran water through it like the instructions said but it is still red.
Hello,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you already changed the water filter and followed the instructions but still have the red light. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on the issue.
You can watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00079481/ for some tips in keeping your Samsung refrigerator clean.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144272725.
-Noraina
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you already changed the water filter and followed the instructions but still have the red light. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on the issue.
You can watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00079481/ for some tips in keeping your Samsung refrigerator clean.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144272725.
-Noraina
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 6.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and FlexWash - Black Stainless Steel
Samsung's FlexWash; Washer provides the ultimate washing flexibility, with two separately controlled washers in the same unit, so you can wash different types of laundry at the same time.
Where does the fabric softener go on the top washer?
Hi Topwashquestion,
Thank you for reaching out and we hope you are in good health. For the upper washer, the fabric softener will be on the right hand side once you have opened the cover. For the lower washer, the fabric softner will be the third from the left once the top-front cover is opened.
I have included the user manual link below. Please click on the link and turn to pages 38 - 42 to assist you with cleaning agents.
https://downloadcenter.samsung.com/content/UM/201908/20190809104827199/FlexWash_WV9900M_DC68-03768A-07_EN_CFR_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144272698
Leo
Thank you for reaching out and we hope you are in good health. For the upper washer, the fabric softener will be on the right hand side once you have opened the cover. For the lower washer, the fabric softner will be the third from the left once the top-front cover is opened.
I have included the user manual link below. Please click on the link and turn to pages 38 - 42 to assist you with cleaning agents.
https://downloadcenter.samsung.com/content/UM/201908/20190809104827199/FlexWash_WV9900M_DC68-03768A-07_EN_CFR_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144272698
Leo
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White
Do more laundry in less time. This spacious Samsung washer takes fewer loads to get all your laundry done. Plus, you can use it anytime, because everyone will sleep right through the reduced noise and vibration levels.
Does the washer come with the water lines
Hi jacob.
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if it has a water line. Regarding your concern, these are the parts supplied with your washer.
Parts supplied:
Bolt Hole Covers
Hose Guide
Plastic Zip Hose Tie
Water Supply Hoses
Here is the link to your user manual for further assistance. Please go to page 11.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144272658
^Camille
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if it has a water line. Regarding your concern, these are the parts supplied with your washer.
Parts supplied:
Bolt Hole Covers
Hose Guide
Plastic Zip Hose Tie
Water Supply Hoses
Here is the link to your user manual for further assistance. Please go to page 11.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144272658
^Camille
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Stainless Steel
Create new recipes every day. This spacious Samsung range is equipped with all the tools you need to expand your culinary skills. The Guiding Light controls, reversible cast iron griddle, custom wok grate, and more, will help you bring variety to every mealtime.
Will I need a little strip of granite filler at the back of this range?
Hello,
Thank you for reaching out. We appreciate you letting us know your inquiry if you need a little strip of granite at the back of this Samsung range. We understand that this information may be essential for you. We're here to help.
As per checking, it only requires a rear filler kit to install the range in a freestanding cutout cabinet.
Attached is a link to the installation guide, which you can check anytime. See page 16 for installation requirements.
https://downloadcenter.samsung.com/content/EM/201903/20190314213235246/Install_NX58H9500WS_DG68-00555A-09_EN-MES-CFR__WEB.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144272660
-Angelica
Thank you for reaching out. We appreciate you letting us know your inquiry if you need a little strip of granite at the back of this Samsung range. We understand that this information may be essential for you. We're here to help.
As per checking, it only requires a rear filler kit to install the range in a freestanding cutout cabinet.
Attached is a link to the installation guide, which you can check anytime. See page 16 for installation requirements.
https://downloadcenter.samsung.com/content/EM/201903/20190314213235246/Install_NX58H9500WS_DG68-00555A-09_EN-MES-CFR__WEB.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144272660
-Angelica
4 years, 5 months ago
by
Posted by:
Samsung
Samsung - Galaxy A52 5G 128GB (Unlocked) - Black
We've outfitted Galaxy A52 5G for Verizon with some of our most awesome Galaxy innovations so you can stream, capture and experience all the action at a price you'll love.
Does it work in Colombia (South Amerrica) ?
Hi Jav!
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A52 5G (Unlocked) works in Colombia (South America). Unlocked phone works on multiple networks, and make sure that you have a compatible SIM card (Nano size SIM card). SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144272574
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A52 5G (Unlocked) works in Colombia (South America). Unlocked phone works on multiple networks, and make sure that you have a compatible SIM card (Nano size SIM card). SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144272574
Have a great day.
Melardo
4 years, 5 months ago
by
Posted by:
Samsung