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Samsung - 1.2 cu. ft. Countertop Convection Microwave with PowerGrill - Black

The Samsung Countertop Microwave makes preparing multiple dishes effortless with 1.2 cu. ft. capacity. The Power Convection quickly circulates heat, delivering oven like results. Additionally, PowerGrill functions like a grill, allowing you to brown and crisp your food on the outside while maintaining tenderness inside.

I just bought this microwave and it doesn’t heat anything. I am pretty sure it’s in demo mode because my other Samsung products had a similar situation. Unfortunately it does not mention how to get out of demo mode in the manual. Any advice?

Hello Christian,

Thank you for reaching out and sharing your feedback with us about your Samsung microwave. I understand your microwave doesn't heat anything and there's no instruction on how to get out of the demo mode. We do apologize for the inconvenience this has caused you. We are here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue. It has the step by step instructions on how to get out of the demo mode.

You can also check this link https://downloadcenter.samsung.com/content/UM/201904/20190417133913565/MC12J8035CT_AA_DE68-04367A-04_EN.pdf for the user's manual. Just go to pages 37, 38, and 39 for the troubleshooting guides for your microwave.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144346839.

-Noraina

4 years, 6 months ago

Posted by:

Samsung

Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

Add this sleek and spacious Samsung 25.5 cu. ft. french door refrigerator to your busy household. Control the settings exactly how you want in order to freeze and chill food fast. Plus, you'll have plenty of ways to organize ingredients, making it easier for everyone to grab and go. Get great-tasting, filtered water directly from your refrigerator. Spend less time and money buying bottled water.

Is this considered a counter depth?

Hi Sur,

Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless steel.

Counter-Depth refrigerators have a depth of 24 - 25 inches (not including the doors or handles). I have shared a link below for different size options available for Samsung refrigerators.

https://www.samsung.com/us/support/answer/ANS00080613/

This particular refrigerator has a depth of 33 1/2 inches, hence, making it a Standard Depth refrigerator. I have shared the user manual link below. Please click on the link and turn to page 6 for dimensions of the refrigerator.

https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144346861

Leo

4 years, 6 months ago

Posted by:

Samsung

Samsung - Refurbished Good - Galaxy Watch4 Aluminum Smartwatch 44mm BT - Silver - (2021)

Crush workouts and all your health goals with Samsung Galaxy Watch4. Be your best with the watch that knows you best.

Can you change the face of the watch?

Hi Debbie!

Thank you for reaching out to us. We appreciate your interest in knowing if you can change the watch face. In line with this, yes, you can change the watch face on your Galaxy Watch4.

You may access the user's manual about "Change the Watch Face" on page 19: 4.https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.

Another link on "Manage Watch Faces for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00080308/.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference #: 1144346849

Have a great day.

Melardo

4 years, 6 months ago

Posted by:

Samsung

Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and CleanGuard - Brushed Black

Samsung~s Smart Dial Front Load Washer uses AI Power to learn and recommend your favorite wash cycles and displays them first for quick access in a simplified, easy-to-use control panel. It has an extra-large5.0 cu. ft. capacity, and features CleanGuard antimicrobial technology to keep the inside of the drum smelling fresh and added protection on high touch surfaces.

Does this plug into a regular 120 volt outlet?

Hi Ruby.

Thank you for reaching out regarding your Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer Steam and CleanGuard™ if this plug into a regular 120-volt outlet. Regarding your concern, yes, this requires a 120v plug.

I suggest you check this link for assistance.

https://image-us.samsung.com/SamsungUS/home/home-appliances/washers/wf50a8600av-us/2021_WF50A8600AV_V3.pdf

Also, I recommend you check this link in your user manual. Please go to page 19.

https://downloadcenter.samsung.com/content/UM/202203/20220308165652110/A1-WF8600-MD_DC68-04067B-01_EN_MES.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144346847

^Camille

4 years, 6 months ago

Posted by:

Samsung

Samsung - 5.4 Cu. Ft. High-Efficiency Top Load Washer with Steam and Super Speed Wash - Champagne

Samsung Top-Loading Washer with Steam: Samsung's new 5.4 cu. ft. large-capacity top-load washer helps you fit more in every load and cut down on laundry time, leaving more time for you. Featuring Super Speed technology, you can now wash a full 8-lb. load of laundry in just 36 minutes without sacrificing cleaning performance. With steam cleaning, this washer provides powerful stain removal while still being gentle on clothing.

Can you use Tide pods in this washer?

Hello maestroralph,

Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if you can use Tide pods in this washer. We understand that this information may be essential for you to know. We're here to help.

Your washer is designed to use high-efficiency (HE) detergents. Use a high-efficiency detergent such as Tide HE, Wisk HE, Cheer HE, or Gain HE*for the best cleaning results. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently, maximizing cleaning. (*Brand names are trademarks of their respective manufacturers.)

You may check page 31 of the user manual to learn more about the correct detergent type recommended for your Samsung washer.
https://downloadcenter.samsung.com/content/UM/202108/20210813081226318/WA54R7200A_DC68-04037J-00_EN_CFR_MES_R_140920.pdf

I've also included a helpful link below for additional information on using detergent in your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00031847/

For other concerns, do not hesitate to reach out via our Support Channels below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number: 1144346864

-Angelica

4 years, 6 months ago

Posted by:

Samsung

Samsung - 32" Class Q60A Series QLED 4K UHD Smart Tizen TV (2021)

Enjoy ultra-intense 4K vivid color and sharpened clarity with the Q60A / Q60AB. It combines Quantum Dot Technology with the power of 100% Color Volume to deliver a billion of shades for colorful, razor-sharp visuals. The ultra-smart Quantum Processor 4K Lite automatically upscales and transforms your content into 4K. Dual LED backlighting adjusts and coordinates with content in real time to enhance contrast and detail. Plus, with the rechargeable SolarCell Remote, you can easily access and control Smart TV and all your connected devices.

Where do I buy a charger for the solar remote

nanlee - You can find a USB-C charging cable at your local Best Buy store. ^Gina

4 years, 6 months ago

Posted by:

Samsung

Samsung - 2.0-Channel Wireless Rear Speaker Kit with Surround Sound - Black

Connect easily and wirelessly to optional Samsung speakers for room-filling sound.

Can I order a longer speaker wire for these? The wires that came with the unit are too short for my needs.

Hi JustAsking! I am sorry to hear the included speaker wire was not long enough to accommodate your specific needs. We will pass this feedback on to our product teams. At this time, Samsung does not offer longer speaker wire for use with the SWA-9100S.
^Tim

4 years, 6 months ago

Posted by:

Samsung

Samsung - 4.1-Channel Soundbar with Wireless Rear Speaker Kit and DOLBY AUDIO / DTS 2.0 - Black

Elevate your audio experience with high-quality optimized sound.

Can I connect just the sound bar -- not the subwoofer & wireless speakers -- to my Samsung TV700D Series 4k UHF LED?

Hi Molly! You do not need to pair the wireless subwoofer and rear speakers to the soundbar should you not like to use them; however, the HW-A470 is designed to have the best audio quality experience with all speakers connected. If you are looking for a soundbar without rear speakers or a subwoofer, check out the HW-S50A at the following link from Best Buy designed to give you powerful sound without the additional speakers: https://www.bestbuy.com/site/samsung-hw-s50a-3-0ch-sound-bar-with-dolby-digital-5-1-deep-gray/6454668.p?skuId=6454668
^Tim

4 years, 6 months ago

Posted by:

Samsung

Samsung - 4.1-Channel Soundbar with Wireless Rear Speaker Kit and DOLBY AUDIO / DTS 2.0 - Black

Elevate your audio experience with high-quality optimized sound.

If I loose the remote too this system, where can I get a new one?

Hi Chelly! For assistance with replacement parts, please contact Samsung Customer Support at at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
^Tim

4 years, 6 months ago

Posted by:

Samsung

Samsung - 65" Class 8000 Series LED 4K UHD Smart Tizen TV (2021)

Step up to the world of Crystal UHD from Samsung. Elevated color and clarity offer you a picture that has to be seen to be believed. Add in smart features that make watching TV even easier, and you have a TV that is essential.

Does the 8000 series come with motion sensor capability? Like the screen is dark/off with no one in a room and then as someone enters, the screen displays a picture of choice?

Hi Stew! The AU8000 does not feature a motion sensor to turn your TV on as you enter the room. This feature is exclusive to the Samsung Frame TV designed to be a TV when it's on and Art when it's off. Check out the 65" Frame at the following link from Best Buy: https://www.bestbuy.com/site/samsung-65-class-the-frame-series-led-4k-uhd-smart-tizen-tv/6451479.p?skuId=6451479
^Tim

4 years, 6 months ago

Posted by:

Samsung