Samsung
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- Answer Count74735
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- First AnswerApril 24, 2013
- Last AnswerOctober 9, 2026
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Give your family safe, fresh-testing water with Samsung genuine filters. Samsung water filters remove over 99% of numerous harmful contaminants, including lead. Each filter lasts for 6 months or 300 gallons.
Water filter replacement issue
We replaced the water filter for our Samsung RF4267HARS. Now the water dispenser won't work if the new filter is installed and it also won't work if we put the old filter back in. The only way the water dispenser will produce water is if no filter is installed. We have held the water down with the filter in to release any air potentially in the line and this doesn't work. Any ideas on what the issue is?
Hello,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water dispenser as it won't work after installing the new filter and won't also work even if you put the old filter back in. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for the water dispenser issues. Just click on "Water does not dispense at all" for the troubleshooting guide.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144280221.
-Noraina
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water dispenser as it won't work after installing the new filter and won't also work even if you put the old filter back in. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for the water dispenser issues. Just click on "Water does not dispense at all" for the troubleshooting guide.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144280221.
-Noraina
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab A (2019) - 8" - 32GB - Black
Stay productive and entertained with this 8-inch Samsung Galaxy Tab A tablet. The 8-inch 1280 x 800 touchscreen provides an immersive entertainment experience, and the powerful battery offers up to 13 hours of viewing per charge. This Samsung Galaxy Tab A tablet has a 2.0GHz processor that makes resource-intensive applications run smoothly.
Does it have the Google play store to download games?
Hi Gracie,
Thank you for reaching out. I appreciate your inquiry regarding if the Galaxy Tab A (2019) has a preinstalled Google Play Store application. To answer your question, it has the Google Play Store App.
For your reference, please visit the user manual on Page 74:
https://downloadcenter.samsung.com/content/UM/201909/20190907063624457/WIF_SM-T290_Galaxy_Tab_A_EN_UM_P_9.0_072919_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280193
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out. I appreciate your inquiry regarding if the Galaxy Tab A (2019) has a preinstalled Google Play Store application. To answer your question, it has the Google Play Store App.
For your reference, please visit the user manual on Page 74:
https://downloadcenter.samsung.com/content/UM/201909/20190907063624457/WIF_SM-T290_Galaxy_Tab_A_EN_UM_P_9.0_072919_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280193
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Add this sleek and spacious Samsung 25.5 cu. ft. french door refrigerator to your busy household. Control the settings exactly how you want in order to freeze and chill food fast. Plus, you'll have plenty of ways to organize ingredients, making it easier for everyone to grab and go. Get great-tasting, filtered water directly from your refrigerator. Spend less time and money buying bottled water.
What do/can I use to wipe down the front of my refrigerator. A damp cloth is not enough to get rid of finger prints. Can I buy something that will work without ruining the refrig surface?
Hello Maca,
Thank you for reaching out and letting us know your inquiry on cleaning the front of your refrigerator without ruining the surface. We understand that this information may be essential for you since a damp cloth is not enough to get rid of fingerprints. We're here to help.
Here's how to clean the exterior of your Samsung refrigerator.
Wipe the control panel and digital display with a damp, clean, soft cloth. Do not spray water directly on the surface of the refrigerator. The door handles and cabinet surfaces should be cleaned with a mild detergent and then wiped dry with a soft cloth. To keep your appliance looking its best, polish the exterior once or twice a year.
For reference, attached is a link to the user manual. See pages 20-21 for additional information on cleaning your refrigerator.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
You may also refer to the helpful link below for a plan in keeping your Samsung refrigerator clean.
https://www.samsung.com/us/support/answer/ANS00079481/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number:
-Angelica
Thank you for reaching out and letting us know your inquiry on cleaning the front of your refrigerator without ruining the surface. We understand that this information may be essential for you since a damp cloth is not enough to get rid of fingerprints. We're here to help.
Here's how to clean the exterior of your Samsung refrigerator.
Wipe the control panel and digital display with a damp, clean, soft cloth. Do not spray water directly on the surface of the refrigerator. The door handles and cabinet surfaces should be cleaned with a mild detergent and then wiped dry with a soft cloth. To keep your appliance looking its best, polish the exterior once or twice a year.
For reference, attached is a link to the user manual. See pages 20-21 for additional information on cleaning your refrigerator.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
You may also refer to the helpful link below for a plan in keeping your Samsung refrigerator clean.
https://www.samsung.com/us/support/answer/ANS00079481/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number:
-Angelica
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy S21 5G 128GB (Unlocked)
With Galaxy S21 5G, you have the ability to record in 8K. Which means your videos are double the resolution of 4K video. Or use the 64MP camera for still shots that come out clear whether it~s day or night. Single Take AI transcends the usual restrictions of photo and video editing to capture life~s greatest moments in one single take. Galaxy S21, made for the epic in every day.
Will this phone work with the Verizon account we already have an we will not be upgrading it?
Hi Suek!
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S21 5G (Unlocked) works with Verizon. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider (Verizon) for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280188
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S21 5G (Unlocked) works with Verizon. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider (Verizon) for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280188
Have a great day.
Melardo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab S6 Lite - 10.4" - 128GB - Oxford Gray
Write, sketch or surf the Internet from anywhere with this 128GB Samsung Galaxy Tab S6 Lite tablet. This Oxford gray 128GB Samsung Galaxy Tab S6 Lite tablet comes with a powerful 7040 mAh battery, which lasts for up to 15 hours of video playback.
Is there Google play/app store installed on this tablet?
Hi Popeye,
Thank you for reaching out. I appreciate your query regarding if Google play is preinstalled on the Galaxy Tab S6 Lite. Yes, the Play store is already on the tablet in line with this.
For your reference, please visit the user manual on Page 92:
https://downloadcenter.samsung.com/content/UM/202006/20200620063528230/WIF_SM-P610_Galaxy_Tab_S6_Lite_EN_UM_061020_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280153
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out. I appreciate your query regarding if Google play is preinstalled on the Galaxy Tab S6 Lite. Yes, the Play store is already on the tablet in line with this.
For your reference, please visit the user manual on Page 92:
https://downloadcenter.samsung.com/content/UM/202006/20200620063528230/WIF_SM-P610_Galaxy_Tab_S6_Lite_EN_UM_061020_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280153
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 7 months ago
by
Posted by:
Samsung
Samsung's 22 cu. ft. side-by-side counter-depth refrigerator is beautifully designed with a built-in look for a seamless fit. It offers smooth and streamlined exterior design with elegant flat doors, a minimal display dispenser, and easy-to-open recessed handles that blend perfectly into your cabinetry, adding function and style to your kitchen.
Can you tell me what the starting wattage is for the Samsung - 22 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless steel Model:RS22T5201SR? Thank you
Hi Bill,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 22 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless steel.
The energy consumption of the refrigerator is 640 kWh/year. I have included the user manual link below for your use.
https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144280177
Leo
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 22 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless steel.
The energy consumption of the refrigerator is 640 kWh/year. I have included the user manual link below for your use.
https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144280177
Leo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Duo Fast Wireless Charger pad - Black
Wirelessly charge your smartphones and smartwatch. Fast Charge feature available for even faster charging speeds on select phone models
Will this charge the Samsung gear sport watch?
Hi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Duo Fast Wireless Charger pad; if it can charge a Samsung gear sport watch. Yes, i can charge the Samsung Gear sports watch. Here is a link for more details for the charger pad.
Wireless Charger Duo, Black
https://www.samsung.com/us/mobile/mobile-accessories/phones/wireless-charger-duo-pad-black-ep-p4300tbegus/?redir=EP-P4300TBEGUS
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144280150
Have a great day.
^Charles
Wireless Charger Duo, Black
https://www.samsung.com/us/mobile/mobile-accessories/phones/wireless-charger-duo-pad-black-ep-p4300tbegus/?redir=EP-P4300TBEGUS
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144280150
Have a great day.
^Charles
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Stylus - Black
Write notes and make important annotations on your phone with this black Samsung Galaxy Note10 S Pen. The true-to-life pressure and angle sensitivity let you scribble with ease and clarity, while the full palette of brush and pen types accommodates all your writing and drawing needs. This Samsung Galaxy Note10 S Pen remotely captures shots, plays music and manages video.
How to setup Galaxy tab A7 with the S Pen (I bought the replacement one EJ-PN970BBEGUS)? I'm a new android user :) Thanks!
Hi Pepper!
Thank you for reaching out to us. We appreciate your interest in knowing how to pair or set up your Galaxy Tab A7 with your S Pen replacement. Please be advised that Galaxy Tab A7 lacks the S Pen support. However, you may use this link in pairing your S Pen to your Galaxy Tab A7 if it works: https://www.samsung.com/us/support/answer/ANS00086982/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280141
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing how to pair or set up your Galaxy Tab A7 with your S Pen replacement. Please be advised that Galaxy Tab A7 lacks the S Pen support. However, you may use this link in pairing your S Pen to your Galaxy Tab A7 if it works: https://www.samsung.com/us/support/answer/ANS00086982/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280141
Have a great day.
Melardo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy A12 32GB(Unlocked) - Black
Connecting with the people and things you love is essential. So is keeping those memories close at hand. Galaxy A12 gives you our sought after multi camera system at a fraction of the price, along with expandable storage to fit all your favorite memories. With a long lasting battery that charges up quick, a beautifully vivid display and a processor you can count on, Galaxy A12 is here to help you capture the awesome in your every day.
What kind of warranty comes with the A12?
Hi Ann,
Thank you for reaching out. I appreciate your interest in the Warranty information that comes with the Galaxy A12 (Unlocked) device. The device has a warranty period of one year, the same as the accessories that come with it.
For more information, you may visit this link below:
https://www.samsung.com/us/support/warranty/?model=N0054655&modelCode=SM-A125UZKDXAA
Here's another link for the Limited Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280111
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out. I appreciate your interest in the Warranty information that comes with the Galaxy A12 (Unlocked) device. The device has a warranty period of one year, the same as the accessories that come with it.
For more information, you may visit this link below:
https://www.samsung.com/us/support/warranty/?model=N0054655&modelCode=SM-A125UZKDXAA
Here's another link for the Limited Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280111
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy A32 5G 64GB (Unlocked) - Awesome Black
Galaxy A32 5G pairs our best core features with one of the most affordable 5G devices on the market. That means you get a long lasting battery, expandable storage, multiple cameras, a super crisp display and blazing fast 5G speed.
Is the A32 5G Wireless capable?
Hi Bill. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy A32 5G. Yes, the phone is capable of connecting to a wireless connection. Here is a link for more details.
User's Manual; Page 103
https://downloadcenter.samsung.com/content/UM/202104/20210423231933137/SAM_SM-A326_EN_UM_R_11.0_032521_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144280108
Have a great day.
^Charles
User's Manual; Page 103
https://downloadcenter.samsung.com/content/UM/202104/20210423231933137/SAM_SM-A326_EN_UM_R_11.0_032521_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144280108
Have a great day.
^Charles
4 years, 7 months ago
by
Posted by:
Samsung