Samsung
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- Answer Count74735
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- First AnswerApril 24, 2013
- Last AnswerOctober 9, 2026
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Samsung 27.4 cu. ft. large capacity Side-by-Side refrigerator that is beautifully designed with a minimal display dispenser, modern design that blends beautifully into your kitchen, and a finish that withstands everyday smudges.
My refrigerator was installed about 24 hours now and the water from the dispenser is not as cold as I expected. Will the dispensed water be colder in the next day or so?
Hi Emmanuel,
Thank you for reaching out and we hope you are in good health. We are saddened to know that water from the dispenser is warm. This is not the experience we want for our customers.
I have included a link below to resolve your concern with the water dispenser.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
I also have included the user manual link below for reference in the future.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144280107
Leo
Thank you for reaching out and we hope you are in good health. We are saddened to know that water from the dispenser is warm. This is not the experience we want for our customers.
I have included a link below to resolve your concern with the water dispenser.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
I also have included the user manual link below for reference in the future.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144280107
Leo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - 30" Induction Cooktop with WiFi and Virtual Flame - Black Stainless Steel
The Samsung Induction Cooktop is the most advanced cooking technology, with an always cool cooking surface. The flexible cooktop accommodates a variety of pot and pan sizes Enjoy the comfort of Analog-Knobs combined with the advanced technology of digital touch display. Virtual Flame LED lights shine onto pans to give the visual of gas cooking, with the precision of induction.
what does it take to wire this unit up?
Hello R,
Thank you for reaching out and letting us know your inquiry about the wiring of the Samsung induction cooktop. We understand that this information may be essential for you. We're here to help.
As per checking, a 3-wire or 4-wire, single-phase, 208 or 240 volts AC, 60-Hz, the power supply is needed on a dedicated double pole circuit breaker of at least 40 amps for the 30" cooktop.
Attached here is a link to the installation guide that you can check. See pages 6-7 for the electrical requirements.
https://downloadcenter.samsung.com/content/EM/201903/20190314211430975/Induction_Install_NZ30K7880U_NZ36K7880U_DG68-00827A-05_EN-MES-CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144280052
-Angelica
Thank you for reaching out and letting us know your inquiry about the wiring of the Samsung induction cooktop. We understand that this information may be essential for you. We're here to help.
As per checking, a 3-wire or 4-wire, single-phase, 208 or 240 volts AC, 60-Hz, the power supply is needed on a dedicated double pole circuit breaker of at least 40 amps for the 30" cooktop.
Attached here is a link to the installation guide that you can check. See pages 6-7 for the electrical requirements.
https://downloadcenter.samsung.com/content/EM/201903/20190314211430975/Induction_Install_NZ30K7880U_NZ36K7880U_DG68-00827A-05_EN-MES-CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144280052
-Angelica
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy A42 5G 128GB (Unlocked) - Black
You need a phone that can capture share worthy photos and video with the tap of a finger, scroll through your feed at lightning speed, and stream what you want when you want it. Outfitted with our best core features plus some awesome innovations, Galaxy A42 5G lets you create, share and stay connected without breaking the bank.
Will it work with Tracfone?
Hi Dubois!
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A42 5G (Unlocked) works with Tracfone. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider (Tracfone) for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280058
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A42 5G (Unlocked) works with Tracfone. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider (Tracfone) for details.
You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280058
Have a great day.
Melardo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - 10.1" Galaxy Tab Active Pro - Tablet - Unlocked - 4GB RAM - 64GB Storage - Android - Black
Stand up to real-world challenges with the Galaxy Tab Active Pro, a rugged tablet designed to withstand harsh conditions and equipped with the latest digital workflow tools to maximize your team's productivity. It's ideal for industries like asset management, retail, transportation, manufacturing, field service and public safety.
Does this work with AT&T and Verizon and cricket
Hi Jr!
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Tab Active Pro (Unlocked) works with AT&T, Verizon, and Cricket. Yes, this tablet is an unlocked model, so that you can use it with any wireless carrier.
For your reference, an unlocked phone or tablet works on multiple networks, and make sure that you have a compatible SIM card (Nano-SIM card). SIM cards must be compatible with the area's available networks. Contact provider for details.
You may visit our website for more information about unlocked phones or tablets: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280037
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Tab Active Pro (Unlocked) works with AT&T, Verizon, and Cricket. Yes, this tablet is an unlocked model, so that you can use it with any wireless carrier.
For your reference, an unlocked phone or tablet works on multiple networks, and make sure that you have a compatible SIM card (Nano-SIM card). SIM cards must be compatible with the area's available networks. Contact provider for details.
You may visit our website for more information about unlocked phones or tablets: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144280037
Have a great day.
Melardo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab A7 Lite 8.7" 32GB - Wi-Fi - Dark Gray
Meet the device your whole family will love: Samsung Galaxy Tab A7 Lite, the tablet that's made to be shared. With its compact 8.7" screen, Galaxy Tab A7 Lite is perfectly sized for entertainment on the go. Its sturdy metal frame is built to be brought along from the living room to your beach vacation, or wherever you want to take it. Galaxy Tab A7 Lite comes with access to hours of ad-free YouTube Premium and Samsung TV at no extra charge so you can keep the family happy without annoying interruptions. Plus, with a powerful processor for fast streaming and plenty of storage for your favorite files, Galaxy Tab A7 Lite simplifies entertainment needs for everyone under your roof.
Will this tablet play Farmville 3- animals zynga. (do you know those requirements) My wife wants to play that game. Her current device is reporting incompatible device with her Tab A . Thanks
Hi Alf. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy Tab A7 Lite. Please go to Google Play Store and check if APP is still available since their developers are managing the app's updates and compatibility. ^Charles
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab A7 Lite 8.7" 32GB - Wi-Fi - Silver
Meet the device your whole family will love: Samsung Galaxy Tab A7 Lite, the tablet that's made to be shared. With its compact 8.7" screen, Galaxy Tab A7 Lite is perfectly sized for entertainment on the go. Its sturdy metal frame is built to be brought along from the living room to your beach vacation, or wherever you want to take it. Galaxy Tab A7 Lite comes with access to hours of ad-free YouTube Premium and Samsung TV at no extra charge so you can keep the family happy without annoying interruptions. Plus, with a powerful processor for fast streaming and plenty of storage for your favorite files, Galaxy Tab A7 Lite simplifies entertainment needs for everyone under your roof.
I can I use Facebook?
Hello There,
Thank you for reaching out to us and taking interest if you're able to install the Facebook application on your Galaxy Tab A7 Lite. Yes, you can download the application for entertainment purposes.
You may visit the user manual for more information regarding the device;
https://downloadcenter.samsung.com/content/UM/202106/20210623002343105/SAM_T220_T227_EN_UM_R11.0_060721_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280014
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us and taking interest if you're able to install the Facebook application on your Galaxy Tab A7 Lite. Yes, you can download the application for entertainment purposes.
You may visit the user manual for more information regarding the device;
https://downloadcenter.samsung.com/content/UM/202106/20210623002343105/SAM_T220_T227_EN_UM_R11.0_060721_FINAL_AC.pdf
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144280014
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 7 months ago
by
Posted by:
Samsung
This Top-Freezer Refrigerator features FlexZone with versatile freezer and fridge convertible zones and Twin Cooling, maintaining the humidity level of the refrigerator and keeping foods fresher longer.
Does this come without the ice maker ?
Hello Bethy,
Thank you for reaching out and letting us know your inquiry if this Samsung refrigerator comes without the ice maker. We understand that this information may be essential for you. We're here to help.
As per checking, the auto ice maker is optional on this refrigerator.
Attached is a link to the user manual containing additional information about the product. See page 14 for the refrigerator at a glance.
https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144279983
-Angelica
Thank you for reaching out and letting us know your inquiry if this Samsung refrigerator comes without the ice maker. We understand that this information may be essential for you. We're here to help.
As per checking, the auto ice maker is optional on this refrigerator.
Attached is a link to the user manual containing additional information about the product. See page 14 for the refrigerator at a glance.
https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144279983
-Angelica
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy Tab A7 Lite 8.7" 32GB - Wi-Fi - Dark Gray
Meet the device your whole family will love: Samsung Galaxy Tab A7 Lite, the tablet that's made to be shared. With its compact 8.7" screen, Galaxy Tab A7 Lite is perfectly sized for entertainment on the go. Its sturdy metal frame is built to be brought along from the living room to your beach vacation, or wherever you want to take it. Galaxy Tab A7 Lite comes with access to hours of ad-free YouTube Premium and Samsung TV at no extra charge so you can keep the family happy without annoying interruptions. Plus, with a powerful processor for fast streaming and plenty of storage for your favorite files, Galaxy Tab A7 Lite simplifies entertainment needs for everyone under your roof.
Can I connect this device to my iPhone personal hotspot?
Hi There!
Thank you for reaching out to us. We appreciate your interest in knowing if you can connect Galaxy Tab A7 Lite from your iPhone personal hotspot. Yes, all you need to do is turn on cellular data and personal hotspot from your iPhone and open W-Fi from your Galaxy Tab A7 Lite and select your iPhone personal hotspot to connect.
Reference #: 1144279981
Have a great day.
Melardo
Thank you for reaching out to us. We appreciate your interest in knowing if you can connect Galaxy Tab A7 Lite from your iPhone personal hotspot. Yes, all you need to do is turn on cellular data and personal hotspot from your iPhone and open W-Fi from your Galaxy Tab A7 Lite and select your iPhone personal hotspot to connect.
Reference #: 1144279981
Have a great day.
Melardo
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Black - (2021)
Crush workouts and all your health goals with Samsung Galaxy Watch4. Be your best with the watch that knows you best.
Will it work with a Samsung galaxy s7?
Hi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy Watch4 if it is compatible with Samsung galaxy s7. Yes, it is compatible. Here is a link for more details regarding device compatibility.
Samsung smart watch and phone compatibility https://www.samsung.com/us/support/answer/ANS00082502/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144279978
Have a great day.
^Charles
Samsung smart watch and phone compatibility https://www.samsung.com/us/support/answer/ANS00082502/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144279978
Have a great day.
^Charles
4 years, 7 months ago
by
Posted by:
Samsung
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Black - (2021)
Crush workouts and all your health goals with Samsung Galaxy Watch4. Be your best with the watch that knows you best.
I have an android phone and was looking for a watch that would give me ecg and ekg readings
Hi Joemike,
Thank you for bringing this to our attention. I appreciate your inquiry into knowing if the Galaxy Watch 4 has ECG/EKG readings. Yes, the device has real-time ECG Monitoring that gives accurate readings to answer your question. Use your Samsung Health Monitor App to record ECG for informational purposes.
For more information, please visit our website under the "Key features" section:
https://www.samsung.com/us/watches/galaxy-watch4/buy/?modelCode=SM-R860NZKAXAA
You may also visit this website for more information about the Samsung Health Monitor:
https://www.samsung.com/us/apps/samsung-health-monitor/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144279975
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for bringing this to our attention. I appreciate your inquiry into knowing if the Galaxy Watch 4 has ECG/EKG readings. Yes, the device has real-time ECG Monitoring that gives accurate readings to answer your question. Use your Samsung Health Monitor App to record ECG for informational purposes.
For more information, please visit our website under the "Key features" section:
https://www.samsung.com/us/watches/galaxy-watch4/buy/?modelCode=SM-R860NZKAXAA
You may also visit this website for more information about the Samsung Health Monitor:
https://www.samsung.com/us/apps/samsung-health-monitor/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144279975
Thank you for choosing Samsung. Have a great day!
^Chrystel
4 years, 7 months ago
by
Posted by:
Samsung