Samsung
 
 
Samsung's Stats
 
Reviews
  • Review Count
    0
  • Helpfulness Votes
    0
  • First Review
    None
  • Last Review
    None
  • Featured Reviews
    0
  • Average Rating
    0
 
Reviews Comments
  • Review Comment Count
    0
  • Helpfulness Votes
    0
  • First Review Comment
    None
  • Last Review Comment
    None
  • Featured Review Comments
    0
 
Questions
  • Question Count
    0
  • Helpfulness Votes
    0
  • First Question
    None
  • Last Question
    None
  • Featured Questions
    0
 
  • Answer Count
    73566
  • Helpfulness Votes
    37,918
  • First Answer
    April 24, 2013
  • Last Answer
    August 11, 2026
  • Featured Answers
    0
  • Best Answers
    3939
 
 
Samsung's Reviews
 
Samsung has not submitted any reviews.
 
Samsung's Questions
 
Samsung has not submitted any questions.
 
Samsung's Answers
<<prev 1 ... 3997 3998 3999 4000 4001 ... 7357 next>>
 
 Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Range with Wi-Fi, Fingerprint Resistant - Stainless Steel
The Samsung Front Control Slide-In Electric Range is fully Wi-Fi connected and voice enabled, making it easy to create delicious meals for your family.
 

Am turning our house into a "Smart" home. Smart phones smart TV and having a Smart samsung Tuscan Range delivered next week and getting wifi set up. What will or can the range do with wifi?

Hello Gary,

Thank you for bringing this to our attention. It's nice to know that you're turning your house into a smart home. We understand that you want to know what the range can do with Wi-Fi. We're here to help.

The range allows you to Cook Smart, Save Time which means you can preheat, monitor, and adjust cook time and temperature on your oven and monitor your cooktop, right from your smartphone through the SmartThings™ App. You can also control your range by voice when you're busy doing other things by using your favorite virtual assistant, whether it's Bixby, Alexa, or Google.

Here's a link to the product's user manual for information on operating the oven (pages 35-38), including the intelligent control and voice control features.
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf

You may also refer to the link below for the product's full specifications.
https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu-ft-front-control-slide-in-electric-range-in-stainless-steel-ne63t8111ss-aa/

For other concerns, do not hesitate to reach out via our Support Channels below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number: 1144167091

-Angelica
4 years, 6 months ago
by
Posted by: 
Samsung
 
 Samsung - 5.0 Cu. Ft. High-Efficiency Top Load Washer with Active WaterJet - White
Samsung - 5.0 Cu. Ft. High-Efficiency Top Load Washer with Active WaterJet - White
Samsung's top-load washer has a large 5.0 cu ft. capacity to help you fit more in every load and cut down on laundry time, leaving more time for you. It is also equipped with Active WaterJet - a built-in faucet that lets you pre-treat stained clothes with a press of a button - and an EZ Access tub design that allows you to easily reach the bottom of the washer tub, stretch-free.
 

how long is the manufacturer warranty

Hello donna,

Thank you for reaching out and letting us know your inquiry about the manufacturer warranty of one of our Samsung washers. We understand that this is essential for you. We're here to help.

For warranty period
One (1) year
* Warranty coverage can differ by model/year; please look at the user manual for your unit to check your coverage.

For parts
Two (2) Years Control Board Parts *Varies by model
Three (3) years stainless tub part *Varies by model
Five (5) years washing motor part *Varies by model
Ten (10) years washing D.D. motor part *Varies by model
Three Thousand (3,000) cycles or Ten (10) Years, whichever comes first for Silver Plates *Varies by model
Lifetime Stainless Tub *Varies by model

You may also refer to the link below for additional warranty information on Samsung washers.
https://www.samsung.com/us/support/warranty/?model=N0053286&modelCode=WA50R5200AW/US

I've also included the link for the product's user manual, where you can also find the warranty information. See pages 63-65 for the U.S.A., 66-68 for Canada.
https://downloadcenter.samsung.com/content/UM/202108/20210813081226318/WA54R7200A_DC68-04037J-00_EN_CFR_MES_R_140920.pdf

For other concerns, do not hesitate to reach out via our Support Channels below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number: 1144166525

-Angelica
4 years, 6 months ago
by
Posted by: 
Samsung
 
 Samsung - Bespoke 29 cu. ft. 4-Door Flex Refrigerator with Customizable Panels - White
Samsung - Bespoke 29 cu. ft. 4-Door Flex Refrigerator with Customizable Panels - White
Extra-large capacity Smart 4-Door Flex Refrigerator with customizable door panels available in multiple colors and finishes. It features the Beverage Center with both a water dispenser and AutoFill Water Pitcher, plus a Dual Ice Maker with nugget-style Ice Bites.
 

Does this make nugget ice?

Hi flijenny,

Thank you for showing interest in our product Samsung - 29 cu. ft. BESPOKE 4-Door Flex™ French Door Refrigerator with WiFi and Customizable Panel Colors - White.
To answer your question if it makes nugget ice?

One of its features is Ices your way.
Enjoy your favorite beverage with your choice of ice. Select from cubed ice or new nugget-style Ice Bites that chill your drink faster.

You may also check this link for other features of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202110/20211019093541599/DA68-04023H-03_MANUAL_USERS_EN_MES_CFR.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference number: 1144166178

All the best,

^Ross
4 years, 6 months ago
by
Posted by: 
Samsung
 
 Samsung - 24&quot; 3.1 cu. ft. Single Electric Wall Oven with Convection and Wi-Fi - Stainless Steel
Samsung - 24" 3.1 cu. ft. Single Electric Wall Oven with Convection and Wi-Fi - Stainless Steel
The sleek 24" stainless steel convection oven cooks food quickly and evenly. With an expansive capacity, Wi-Fi connectivity and integrated Digital Touch Controls, it delivers high performance in a slim design that~s still large enough to cook a feast.
 

Does he steaming cleaning process on the unit require a water hook up?

Hi BigBoyBob,

We appreciate the time you took to share your feedback. We are happy to receive your question about the Samsung oven steam clean feature. The steam clean feature doesn't require any water hook up, we just need to pour 400 ml (3/4 pint) of water onto the bottom of the oven and close the oven door.

I highly recommend checking on the link below that may help you with the step by step procedure for the steam clean process: Page 25
https://downloadcenter.samsung.com/content/UM/202008/20200820093031326/NV31T4551SS_AA_DG68_01265A_00_EN_MES_CFR.pdf

You can opt to watch this video for a steam clean feature guide:
https://www.youtube.com/watch?v=DW1IWgIWhF8

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144166052

Thank you for choosing Samsung. Have a great day.

-Trisha-
4 years, 6 months ago
by
Posted by: 
Samsung
 
 Samsung - 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Beverage Center - Stainless Steel
Samsung - 29 cu. ft. 4-Door Flex French Door Smart Refrigerator with Beverage Center - Stainless Steel
Extra-large capacity Smart 4-Door Flex refrigerator features the Beverage Center with both a water dispenser and AutoFill Water Pitcher, plus a Dual Ice Maker with Ice Bites.
 

Why won’t the top left door stay open

Hi!

Thank you for your inquiry regarding our Samsung French door refrigerator.
To answer your question about why won’t the top left door stay open? the reason behind it is our Samsung - 29 cu. ft. 4-Door Flex™ French Door Refrigerator with WiFi, Beverage Center, and Dual Ice Maker - Stainless steel has a feature CoolTight Door to maintain the ultimate freshness and provide precise temperature and humidity on the refrigerator.
.
You can check on this link for the user manual
https://downloadcenter.samsung.com/content/UM/202110/20211019093541599/DA68-04023H-03_MANUAL_USERS_EN_MES_CFR.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144165995

All the best,

^ Ross
4 years, 6 months ago
by
Posted by: 
Samsung
 
 Samsung - 7.5 Cu. Ft. Smart Electric Dryer with Steam and FlexDry - Fingerprint Resistant Black Stainless Steel
Samsung - 7.5 Cu. Ft. Smart Electric Dryer with Steam and FlexDry - Fingerprint Resistant Black Stainless Steel
Samsung's FlexDry Dryer provides the ultimate drying flexibility by combining a conventional large capacity dryer with a delicate dryer, so you dry delicates and everyday garments at the same time. The standstill delicate dryer lets you lay flat undergarments, sweaters, and accessories to dry to prevent the items from shrinking and fabric damage. Combined with the Samsung FlexWash Washer, the Samsung FlexWash + FlexDry laundry pair provides a complete laundry solution to provide the optimal care for your clothes. Advanced features, such as MultiSteam technology, give you the ability to steam away wrinkles.
 

Hi, we just bought this today and its not heating and the timer goes from 1:10- 5 min and can't complete a cycle. What should we do?

Hi Rosey,

We appreciate the time you took to share your feedback. We are happy to receive your question about your Samsung dryer for not heating up and for the incomplete cycle. We apologize for the inconvenience in this matter. Usually, if your dryer is heating but the clothes are still damp, your vent is probably blocked.

I highly recommend checking on the link below that may help you with the dryer not heating up:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/

You may refer to this link for proper cycles and settings available on your dryer:
https://www.samsung.com/us/support/answer/ANS00051022/

The link below is your copy of a user manual for your future reference for a proper guide: Page 56
https://downloadcenter.samsung.com/content/UM/201909/20190913063539798/FlexDry_DM9900M_DC68-03381F-07_EN_CFR_MES.pdf

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144165890

Thank you for choosing Samsung. Have a great day.

-Trisha-
4 years, 6 months ago
by
Posted by: 
Samsung
 
 Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry &amp; Wi-Fi, Fingerprint Resistant - Black Stainless Steel
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Black Stainless Steel
The Samsung Front Control Slide-In Electric Convection Range with Air Fry is fully Wi-Fi connected and voice enabled, making it easy to create delicious and healthier* meals for your family. *As compared to deep frying.
 

Hi, I just bought the Samsung 30 inch smooth surface 5 element 6.3 cu ft self cleaning air fry convection oven. Model # NE63T8511SG, can you tell me if the stove is a induction top burner? Or other?

Hi Wanda,

I appreciate you reaching out regarding if your Samsung 30 inch smooth surface 5 element 6.3 cu ft self-cleaning air fry convection oven stove is running on an induction top burner. To answer your concern yes it is using an induction top burner.

Here is a link to help you:

https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu--ft--smart-slide-in-induction-range-with-flex-duo---smart-dial---air-fry-in-black-stainless-steel-ne63t8951sg-aa/#specs

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144165810

^Camille
4 years, 6 months ago
by
Posted by: 
Samsung
 
 Samsung - 26.5 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Stainless Steel
Samsung - 26.5 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Stainless Steel
Samsung~s 26.5 cu. ft. large capacity, 3-Door French Door Family Hub Refrigerator, is beautifully designed with a minimal dispenser and sleek-edge doors with modern handles. The clean lines and modern form blend beautifully into any kitchen, while the fingerprint resistant finish withstands everyday smudges.
 

How many year has the Compresor Unit warranty and who perform this this job.

Hi Piropr1,

We appreciate the time you took to share your feedback. We are happy to receive your question about the Samsung refrigerator warranty information. Warranty for Digital Inverter Compressor is 10-years Part and 5-years Labor.

Please click the link for the full details of the refrigerator:
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/26-5-cu--ft--large-capacity-3-door-french-door-refrigerator-with-family-hub--and-external-water---ice-dispenser-in-stainless-steel-rf27t5501sr-aa/#specs

You may click the link for the warranty details:
https://www.samsung.com/us/support/service/warranty/RF27T5501SR/AA

You can visit this link to see if a service technician is available for in-home repair. https://www.samsung.com/us/support/service/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144165716

Thank you for choosing Samsung. Have a great day.

-Trisha-
4 years, 6 months ago
by
Posted by: 
Samsung
 
 Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ - Champagne
Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ - Champagne
Samsung's 4.5 cu. ft. capacity front load washer with steam eliminates stains without the need to pretreat. Self Clean+ keeps your washer drum fresh and clean, while Smart Care allows for easy troubleshooting from the convenience of your smartphone. Bring inspiration to your laundry room with beautiful designer colors, including a new champagne finish.
 

I wanted to know if the stackable dryer and washer saves electricity?

Hi Juan.

I appreciate you reaching out regarding if your dryer and washer saves electricity. To answer your concern you may go ahead and go to this link.

Energy Guide:

https://image-us.samsung.com/SamsungUS/PVI/20210422/common-energylabel-wf45r6100ac-us-energylabel.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung. Have a great day.

Reference Ticket Number: 1144165661

^Camille
4 years, 6 months ago
by
Posted by: 
Samsung
 
 Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
Samsung - Flex Duo 5.9 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless Steel
Bring style and innovation to your kitchen. This Samsung electric range lets you cook two dishes at different temperatures simultaneously to speed up the cooking process. Plus, the steam clean system takes care of grease, oil, and stuck-on food.
 

Bottom oven won't heat up anymore, why? And how to fix?

Hi,

We appreciate the time you took to share your feedback. We are happy to receive your question about your Samsung oven why it is not heating up.
We apologize for the inconvenience in this matter, whether your oven doesn't get hot at all or takes too long to get hot, it can cause a lot of issues.

I highly recommend checking on the link below that may help you with the oven not heating up:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE59J7850WS/AA

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144163070

Thank you for choosing Samsung. Have a great day.

-Trisha-
4 years, 6 months ago
by
Posted by: 
Samsung