Hey Ginger, great question! There are actually a few things that can cause the ice maker to stop functioning properly. But not to worry, I have this link (https://bit.ly/34avFqd) that can walk you through some simple troubleshooting steps that should resolve this issue for you. If however, you're still not getting ice, just reference ticket number 1143325461, and contact us for further assistance. We can be reached through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca