Hi Ricardo! First, ensure your TV is updated to the latest firmware: Home > Settings > Support > Software Update. If your TV is up to date, try uninstalling and reinstalling your Disney+ app. If the issue persists, please reach out to Samsung Support at:
― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you. ^Gina