Hi Kay,
We understand how you feel regarding this fridge. We are here to assist you.
Please see pages 40 to 41 of the user manual for steps to take when the ice is not coming out of the dispenser.
https://downloadcenter.samsung.com/content/UM/202407/20240731002009024/SBS_RS5300T_F-Hub_DA68-03958D-07_EN-MES-CFR.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149599045), and it will help our team pull up your information.
^Rodel