Hi Steve, It sounds, to me, like an issue with your content provider. Check the settings with that, or give us a call or please reach out to Samsung TV Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you.
-Scott