Russel,
Please reach out to Samsung TV Support so that we can better understand and assist you with this issue. You can reach us via:
Facebook Messenger: https://www.facebook.com/samsungsupport
Twitter: https://twitter.com/SamsungSupport
Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you. ^Gina