We would like to discuss the specifics of your situation with you. If you'd like to contact us directly, please reference ticket number 1139281737. We can be reached through any of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca