Hi there Anonymous! I'd like to get some more information about this and see what options we can provide. If you'd like to reach out to me directly, just reference ticket number 1138805241. You can contact me via one of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca