We are always here to help! If you are still having issues with your refrigerator, we would love the opportunity to speak with you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142550279.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena