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  • Answer Count
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    April 24, 2013
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    November 29, 2025
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Dolby Atmos creates realistic 3D sound by projecting it from all around you, including from above, while DTS Virtual: X expands your listening experience without having to add extra speakers. Boost the bass with a touch of a button. The built-in center speaker delivers enhanced dialogue so you won't miss a word. Experience the intensity of action movies with the powerful bass coming from the included subwoofer. Enjoy optimized audio with enhanced voice clarity on all your favorite video content.
 

Does the soundbar support DTS Neo:2.5 signal from Samsung TV?

Hello Ksan808! The HW-B650 supports Dolby Digital 5.1 / DTS Virtual:X audio formats. ~ Samsung Solutions
2 weeks, 5 days ago
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Samsung
 

My Samsung HW-Q930d soundbar did not come with rear speakers and would like someone to confirm if the SWA-9500s will connect with my soundbar if I were to purchase them.

Hi there J! The HW-Q930D Soundbar is exclusively compatible with its included rear speakers and subwoofer. ~Samsung Solutions
2 weeks, 5 days ago
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Posted by: 
Samsung
 
Endlessly stream your favorite content in stunning clarity with a smart processor that upscales movies and shows regardless of source resolution. With dazzling, boosted color plus deep blacks & vibrant brights, previously hidden details are revealed in the brightest and darkest of scenes. Kick back, relax and see your favorite content in a whole new light.
 

Can you mirror your phone content on this TV.

Hi johnny - You can screen mirror via AirPlay (iOS) or SmartThings (Android).
~ Samsung Specialist
2 weeks, 5 days ago
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Posted by: 
Samsung
 
Add a soundbar. Enjoy everything more. From concerts to cooking competitions, for binging shows and streaming music, this soundbar is loaded with clever features that you~ll use every day.
 

Can this soundbar be mounted on the TV? Or does it have to be mounted on a wall?

Hi Pam! Yes, you can mount the HW-C400 Soundbar on the TV using a mount like the following, sold at Best Buy. Check it out: https://www.bestbuy.com/product/best-buy-essentials-rear-bottom-soundbar-wall-mount-for-most-15-lb-soundbars-black/J2FPJKPJJR
~ Samsung Solutions
2 weeks, 5 days ago
by
Posted by: 
Samsung
 
Experience our greatest of all time-level audio synchronized with your TV~s speakers* and customized to your living space. With intelligently tuned, 11.1.4 Ch. True Dolby Atmos Sound, the Q990D stands above the rest.
 

What year is this model?

Hello FLMomOfTwinBoys! The HW-Q990D was released in 2024. ~ Samsung Solutions
2 weeks, 5 days ago
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Samsung
 
Staying in the moment is easier than ever with the all-new Galaxy S25 Ultra. Its intelligent AI transforms into your own virtual assistant that evolves with you to work better for you. Let~s say you want to enjoy a night out with friends but don~t have time to plan. Just ask Galaxy S25 Ultra to invite your friends to the nearest bowling lounge tonight. Your phone will find the info and text it to them. You don~t need to slow down your speech or speak like a robot ~just talk to your phone naturally, and it will understand. While you~re out rolling spares, Night Video brings out the details in every moment ~even in low light ~while Audio Eraser makes it easy to reduce distracting noises, like those pins crashing one lane over. Galaxy S25 Ultra also keeps up with your schedule and provides the weather forecast for your night, allowing you to stay a step ahead and adjust plans on the fly. With a phone as evolved as Galaxy S25 Ultra, you don~t have to sweat the small stuff ~it~s handled intelligently.
 

Does ,,unlocked,, mean that its possible to connect it to any carrier around the world, not only in US?

Good day Miljan, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. Unlocked typically refers to a device that is able to connect to carriers that are compatible with the advertised device hardware like specific frequency bands. The device's ability to work everywhere depends on whether it supports the required radio frequencies used in different countries. If you have any other questions, please do not hesitate to contact Support. Thanks for being a faithful Samsung customer. - Debra
2 weeks, 5 days ago
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Samsung
 
Make the grades with a Chromebook that~s at the top of its class in value and performance. Galaxy Chromebook Go is built with premium craftsmanship to endure everyday hiccups and long-lasting battery life to power through class without needing to sit by a power outlet. Plus, you'll blaze through every assignment with fast Wi-Fi connectivity. Thinner and lighter than other Chromebooks, Galaxy Chromebook Go fits easily into backpacks to help lighten the load. Best of all, Galaxy Chromebook Go is priced to please.
 

Can my son play roblax on this

Howdy, thanks for reaching out with your question about the Samsung Galaxy Chromebook Go. It is possible to play Roblox on the advertised Galaxy Chromebook Go by installing the Android app from the Google Play Store. If you have additional questions for us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra
2 weeks, 5 days ago
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Samsung
 
Meet the new shape of sound ~ Galaxy Buds3 Pro ~ now completely redesigned with improved hardware to bring you deeper into your audio.~ With Galaxy AI,~ your Buds create a great listening experience by optimizing sound based on your surroundings and how you wear them ~ while providing a snug fit for all-day comfort, no matter what you do. Buds3 Pro get how much you love your audio. From jamming while cooking to listening to your favorite show on a crowded subway to taking a work call, your Buds will adjust to the different sounds around you using Adaptive Active Noise Cancellation so you always hear what~s important. Plus, they~re packed with features to create a convenient listening experience ~ from auto-switching~ your audio between your Galaxy phone and your Galaxy PC to immersing you in the latest TV shows with 360 Audio, now available on Samsung TVs.~ And it doesn~t stop there ~ Buds make perfect companions for your Galaxy phone as you travel. Real-time Interpreter with Galaxy AI~ allows you to speak like a local as your phone translates speech right in your Buds so you never miss a word from your local tour guide. No matter what you listen to or how you listen, we~ve redesigned our Buds to give you a great immersive audio experience with Galaxy Buds3 Pro.
 

Do they work on a tv.

Hello, thank you for taking the time to ask us your question about the Samsung Galaxy Buds3 Pro. Yes, the advertised Galaxy Buds3 Pro can connect to a TV with Bluetooth to provide a private, high-quality listening experience. If you have additional questions for us, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra
2 weeks, 5 days ago
by
Posted by: 
Samsung
 
Discover a new level of visual and auditory brilliance with our next level smart TV. Powered by Pantone certified color accuracy, witness over one billion authentic hues burst forth in beautiful detail. Quantum HDR takes things further, elevating contrast for lifelike imagery. Add to that our advanced 3D audio system syncing flawlessly with on screen motion, all intelligently powered by Samsung Vision AI. And rest assured, Knox keeps your private info safe and secure.
 

Is this compatible with fire stick tv?

You can connect external streaming devices via HDMI; you can also take advantage of the hundreds of built-in apps that can be installed - no streaming device needed. ~ Samsung Specialist
2 weeks, 5 days ago
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Samsung
 
Samsung Mega Capacity 3-Door French Door Counter Depth refrigerator features 27 cu. ft. capacity, Dual Auto Ice Maker and a modern design with a Stainless look finish.
 

I have broken one of the shelves on the French door. Can you point in the right direction in replacing the shelve.

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Greetings,

Thank you for your inquiry. Let us get you the information you need.

To replace the broken shelf on your refrigerator, follow the resources below to remove the broken shelf. For tips, click the hyperlinks and watch the embedded video (if available).

Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS10006824/

To order a replacement, identify the specific shelf by determining which one needs replacement (e.g., top, middle, bottom, left door, right door). You can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday.

Should you ever need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Please include reference number 1151286127 in your message so our team can locate your information.

Have a great day.

-John
2 weeks, 5 days ago
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Posted by: 
Samsung