Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
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Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta
The Shark APEX UpLight delivers upright vacuum suction and stick vacuum versatility. It has DuoClean and a self-cleaning brushroll, plus Shark's lightest Lift-Away pod with an extendable built-in hose for powerful cleaning above the floor.
Is this vacuum, using lift away, I imagine, suitable for steep and narrow carpeted stairs?
We would like to let you know that this unit while in the lift-away mode is great for using on stairs.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black
Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.
Just used the mopping function for the first time, and it only mops one small area about 5 times. Suggestions please? Thank you.
We are sorry to hear that you are having this issue with your Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 6 months ago
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Posted by:
Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
How long does the use before recharging
We would like to let you know that the runtime on this unit would depend on the setting it is being used in. The runtime can vary from 10 minutes using the BOOST setting to 40 minutes using just the handvac.
3 years, 6 months ago
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Posted by:
Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
Does Shark offer a warranty that automatically comes with their products or do I need to get Best Buy's warranty?
We would like to let you know that our products come with a manufactures warranty.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso
Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.
Does this vacuum do a great job of vacuuming pet hair? We have 3 dogs and we’re looking for a vacuum that has great, reliable suction. Thanks!
We would like to let you know that this unit is great at picking up pet hair.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Pet Plus Cordless Stick Vacuum with Self-Cleaning Brushroll and PowerFins - Magenta
The Shark Pet Plus Cordless Stick Vacuum combines powerful suction and a self-cleaning brushroll with PowerFins to clean floors and carpets with no hair wrap. Lightweight design and a removable hand vacuum allow cleaning from floor to ceiling.
Does this model have more Suction then the blue iris model
We would like to let you know that the suction performance is the same for both units.
3 years, 6 months ago
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Posted by:
Shark Support Team
The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.
How long will it hold a charge after fully charged, and not in use? I would like to charge mine and store it in the closet UNPLUGGED until I need it.
We would like to let you know that the battery would stay charged for approximately a month, but may not be at full charge.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic
The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.
Where can I buy replacement filters for this fabulous vacumn? Around the Schaumburg IL area . Thank you
We would like to let you know that you can purchase filters for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
Can I use Shark 850 XLRY 1001AE if I don't have Wifi?
We would like to inform you that this robot can work without Wi-Fi. You would need to press the buttons located on the robot to get it to run, however you would not be able to use the app or any features of the unit that would require Wi-Fi. We recommend connecting it to Wi-Fi and pairing it with the Shark App to receive regular updates to the robot and the app. This will ensure that the robot is maintaining optimal performance. You will also be able to set up a cleaning schedule with the app.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
How can I get inside to clear out a clog?
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 6 months ago
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Posted by:
Shark Support Team