Shark Support Team
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- First AnswerJune 7, 2016
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Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta
The Shark APEX UpLight delivers upright vacuum suction and stick vacuum versatility. It has DuoClean and a self-cleaning brushroll, plus Shark's lightest Lift-Away pod with an extendable built-in hose for powerful cleaning above the floor.
does this vacuum come with 2 rechargeable batteries?
We would like to let you know this unit is a corded vacuum.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta
The Shark APEX UpLight delivers upright vacuum suction and stick vacuum versatility. It has DuoClean and a self-cleaning brushroll, plus Shark's lightest Lift-Away pod with an extendable built-in hose for powerful cleaning above the floor.
Does the dustcup detach for cleaning?
We would like to let you know that the dust cup does remove from the unit.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Rocket Corded Stick Vacuum - Orange
At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.
How do you put the filters back in? The diagram on line really doesn't show it.
We can assist you with this. To put the Foam and Felt filter into this unit you would need to lift the latch on the top of the handheld to open the filter cover, then you would put in the felt filter first then the foam filter and put the cover back on. To put in the Post motor filter you would lift off the post filter cover below the handle of the handheld then insert the filter and put the cover back on.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green
This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.
I used the pet power brush that came with the ZU782 model to vacuum the stairs now it is stuck on the wand and won't come off. The brush also stopped spinning. How can I get it off? The vacuum is new, has only been used 3 times.
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue
The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).
Is a dual battery dock available for the XSBT750 batteries?
We would like to let you know that this unit does not have a charging dock for the battery. To charge the battery you plug the charger into the unit.
3 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Vertex UltraLight DuoClean PowerFins Corded Stick Vacuum with Self-Cleaning Brushroll - Colbalt Blue
The Shark Vertex Corded Stick Vacuum is Shark’s ultimate cleaning experience. DuoClean PowerFin features a PowerFin roller and a soft roller combine on all floors for continuous cleaning contact to dig deep into carpets, directly engage floors, and pick up more in every pass. (vs. original DuoClean).
Is this a recommended vacuum for the new silk strand carpets by Mohawk
We would like to inform you that this unit works great on most carpets, however, we recommend contacting the manufacturer of the carpet to verify compatibility.
3 years, 6 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver
This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)
The vaccum comes with three attachments, but seems to only have 2 accessories storage posts (one on either side). Is there no way to store all 3 of the items it comes with?
We would like to let you know that there is only 2 spots to be able to store attachments on this unit.
3 years, 6 months ago
by
Posted by:
Shark Support Team
Shark - Rocket Corded Stick Vacuum - Orange
At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.
Is the brush roll self cleaning
We would like to let you know that this unit does not have a self-cleaning brushroll.
3 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green
This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.
how well does this vacuum work on thick shag carpet?
We would like to inform you that this unit works great on most carpets, however, it may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.
3 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.
Can I clean the filter with water if I let it completely dry before using again?
We would like to let you know that the filter for this unit can not be cleaned with water.
3 years, 7 months ago
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Posted by:
Shark Support Team